Alida

APRIL 4, 2017

Though brick and mortar sales are down only five percent since 2015, the closure of many anchor tenants has significantly impacted shopping malls. Home audio brand Sonos, for instance, recently opened a “listening boutique” store, where customers can experience the company’s innovative products in person.

Retail 191

Retail Innovation Strategy Omni-Channel 191

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? A 2015 study by Price Intelligently showed that a 1% increase in customer acquisition impacts your bottom line by around 3.3%. More Successful Innovation. What does your innovation process look like? So what have you promised your top management?

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

TechSee

FEBRUARY 1, 2021

TechSee has been out there since 2015 driving change with innovation, working to make a difference. The post TechSee AI Team – Blazing new paths in AI innovation appeared first on TechSee. How, what and why? In a nutshell, we’re reinventing and revolutionizing AI-powered remote support capabilities.

Innovation 84

Innovation Insurance Contact Center Chatbots 84

Alida

SEPTEMBER 15, 2016

Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market. As I mentioned, we try to infuse consumer perspective throughout the process of innovation.

Innovation 100

Innovation Apparel Competitive Advantage Consumers 100

Wired and Dangerous

JANUARY 5, 2015

Welcome to 2015! We believe this year will be remembered in years to come as one in which people in the world of work embraced the spirit of innovative service – consistently providing customers with a unique and unexpected customer experience creation. Best wishes for a fantastic 2015! Chip and John.

Innovation 70

Innovation Entertainment System Groups 70

Experience Matters

JANUARY 20, 2015

We just published a Temkin Group report, Lessons in CX Excellence, 2015. The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The report, which is 98 pages long, includes an appendix with the finalists’ nomination forms. EMC Corporation.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

CX Journey

FEBRUARY 5, 2015

We’re one month into 2015, and it’s already apparent that Customer Experience is on everyone’s agenda - or at least on those of the 95% of retailers surveyed by Boston Retail Partners ,who identified customer experience as a top-three priority in the new year. In 2015, that’s all subject to change - and rightfully so.

Chief Customer Officer 80

Chief Customer Officer Customer Centricity Retail Culture 80

CX Journey

AUGUST 4, 2015

Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Only 30% of respondents believed that improving people's lives was a catalyst for change/innovation, and only 24% felt innovation was driven by a desire to make the world a better place. or innovation? or just right?

Innovation 80

Innovation Social Media Government Groups 80

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 200

Innovation Customer Insights Technology Strategy 200

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 200

Innovation Customer Insights Technology Strategy 200

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 200

Innovation Customer Insights Technology Strategy 200

C3Centricity

DECEMBER 20, 2021

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Already back in 2015, data accounted for 44% of Verizon’s profits, as shown in this Adage article. His five simple examples brought it home more powerfully than I have ever done before.

Technology 218

Technology Strategy Customer Centricity Hotels 218

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

Innovation 52

Innovation Sports Financial Healthcare 52

Think Customers

DECEMBER 8, 2014

The term, "disruption" has become the business buzzword of the year. But it''s more than just jargon. Disruption in business involves having the ability to sense changes occurring in technology, customer behaviors, and product demands and being able to evolve quickly and implement plans outside the norm for long-term survival.

Innovation 81

Innovation Employee Engagement Trends Customer Engagement 81

C Space

JANUARY 19, 2021

Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve. Since 2015, Christopher has partnered with NYC Pride and Heritage of Pride, playing a critical role in creating and scaling the brand strategy for Stonewall 50. OUTstanding has been a shining example of this.

Innovation 52

Innovation Consulting Leadership Groups 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CX Journey

JANUARY 22, 2016

It was published on their blog on August 20, 2015. How do you drive innovation within your organization? Burkan says the following are classified as the edge: lost customers , rogue employees , fringe competitors , and fringe suppliers : he claims they are your best source of information to drive innovation. What does that mean?

Innovation 80

Innovation Company Voice of Customer Meeting 80

Tricia Morris

OCTOBER 1, 2015

The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. The post 2015 Global Customer Service Report: Customer Expectations and Location, Location, Location appeared first on Parature.

Self Service 40

Self Service Customer Expectations Report Customer Service 40

Avaya

SEPTEMBER 2, 2016

While GITEX is a great opportunity for vendors, including Avaya, to showcase our newest, most exciting, most innovative products and solutions, it is also a pretty tough spotlight. The post Building Innovation on Customer Feedback appeared first on Avaya Connected Blog. So what are we bringing for 2016?

Innovation 40

Innovation Feedback Contact Center Customers 40

Alida

AUGUST 3, 2016

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Julie Murtha (@JulieMurtha) October 22, 2015. Lee Stephen (@LWStephen) October 22, 2015. Pia Chin (@piachin) October 22, 2015.

Customer Centricity 100

Customer Centricity Innovation Tips Insurance 100

Talkdesk

AUGUST 28, 2020

Following six years of a challenging journey as a call center agent, I joined Talkdesk® as a technical support representative in 2015. Everything about the company was great: the innovative spirit, the growth mindset and, more importantly, the fact that they didn’t look at me any differently for being a woman.

Leadership 122

Leadership Customer Experience Call Center Culture 122

Michelli Experience

AUGUST 31, 2016

For the purpose of this blog let’s just focus on two elements of the Domino’s pizza delivery innovation. The first started in 2015 when Domino’s began testing driverless delivery vehicles (something Domino’s calls DRU – Domino’s Robotic Unit ). Let your innovation take flight! Oh, it’s DRU.

Technology 189

Technology Travel Innovation Study 189

transcosmos Information Systems

MAY 25, 2015

We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015. It’s just a question of how exactly these ubiquitous devices are making an impact on how we interact with clients and customers. Faster everything.

Social Media 48

Social Media Self Service Multi-Channel Trends 48

Tricia Morris

JULY 23, 2015

In the new 2015 State of Multichannel Customer Service Report , 98% of U.S. The Customer Service Innovation Award is designed to develop original and inventive use cases which take advantage of cloud first, mobile first, and internet of things scenarios. Read more about the app here.).

Innovation 40

Innovation Customer Service CRM Customer Service Representative 40

Natalie Petouhof

JANUARY 24, 2016

Tweet DMN and The Hub have combined forces this year to present the Marketing&Tech Innovation Awards, which honor the most innovative strategies, platforms, and people in marketing today. Analytics Innovation. Content Marketing Innovation. Email Marketing Innovation. Mobile innovation. Social innovation.

Innovation 40

Innovation Marketing Social Media Omni-Channel 40

Clarivate

FEBRUARY 3, 2022

Designed in 2015 to be a “blueprint to achieve a better and more sustainable future for all,” the United Nations’ Sustainable Development Goals (SDGs) have caught the attention and the imagination of the research community. At Clarivate, sustainability is woven through every part of our business strategy.

Government 98

Government Analytics Innovation Analysis 98

Waypoint Group

APRIL 21, 2015

Come see us as we deliver best practices in increasing response rates and making feedback actionable, empowering customers to drive product innovation and creating a holistic program around success. The post Customer Success Week 2015 is Almost Here appeared first on Waypoint Group.

Customer Success 40

Customer Success Conference Fashion Voice of Customer 40

Kustomer

FEBRUARY 4, 2022

We’ve been in the CX game since 2015 and power the CX teams of some of the world’s leading brands, who, in turn, have helped more than 50M customers of their own. Highlights from the most creative and innovative experience makers we find. That being said, the Kustomer team is well positioned to share our industry-leading insights.

Knowledge Base 98

Knowledge Base Consumers Trends Innovation 98

QuestionPro Audience

FEBRUARY 16, 2018

In 2015, around 1.6 With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. Petzi took it up a notch and created a camera combined with a treat dispenser, which allows the owner to use their smartphone or computer to release treats to their pet remotely.

Industry 199

Industry Trends Insurance Exercises 199

QuestionPro Audience

MARCH 14, 2018

Fueled by the rebounding housing market, spending on improvements, maintenance and repairs reached $340 billion in 2015 , up 12% from 2013. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. It is one of a handful in the continental U.S.

Tips 210

Tips Insurance Study Report 210

Alida

JULY 11, 2017

In fact, traditional retail improved much faster than digital, with robust 40 percent of traditional retailers’ CX Index scores rising from 2015 to 2016, while only 18 percent of digital retailers improved. The lesson here is that companies can’t think of digital transformation in isolation. There are measurable revenue benefits.”.

Customer Experience 183

Customer Experience Effort Score Omni-Channel Retail 183

Steve DiGioia

JULY 3, 2017

Pursuing excellence, customer centricity and continuous improvement are obsolete; so says Sampson Lee in his 2015 article “ Turn Upside Down How PAIN is Perceived in Innovating CX and Brand Management”. This original article was written by Steve DiGioia.

Customer Centricity 149

Customer Centricity Innovation Brands Examples 149

Helen Dewdney

NOVEMBER 2, 2015

Citizens Advice , Chartered Trading Standards Institute (CTSI) and the Department for Business, Innovation and Skills today launch National Consumer Week and are urging people to get to know their new consumer rights as Christmas shopping gets underway. Week beginning 2nd November is National Consumer Week.

Consumers 30

Consumers Comparison Retail Analysis 30

Kerry Bodine

SEPTEMBER 30, 2017

Pioneer digital-physical innovation. One of Gartner’s top 10 predictions for 2015 said that, “By 2017, 50% of consumer product investments will be redirected to customer experience innovations.”. Craft engaging customer experiences.”. Now that I’m a recovering Forrester analyst, I’m allowed to quote Gartner research.

Customer Experience 120

Customer Experience Innovation Trends Consumers 120

QuestionPro Audience

OCTOBER 10, 2018

With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. In one study, 7 out of 8 patients with epilepsy that was resistant to drugs saw an improvement within 4 to 5 months of taking CBD. In 2016, $15.42 billion was spent solely in veterinary care, up 2.5%

Healthcare 170

Healthcare Trends Retail Industry 170

Experience Investigators by 360Connext

JUNE 15, 2015

American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation. YWCA Chicago (@YWCAChicago) June 10, 2015. Innovation can’t happen if you are drowning in bureaucracy , according to Jack Ma.

Leadership 110

Leadership Innovation Social Media Consulting 110

Gainsight

APRIL 26, 2023

Pulse Crossing the Pond to Europe We also have fond memories of Pulse 2015, the first year Pulse took over the world. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Well, London, anyway.

Industry 52

Industry Conference Fashion Customer Success 52