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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

Unlike phone support, live chat also provides a real-time communication channel that comes without high costs for those connecting internationally. By meeting student expectations, live chat has allowed TRU to connect with more prospective and current students.

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5 Top Customer Service Articles of the Week 6-13-2022

ShepHyken

In 2009 only 18% of the value of the top 100 brands was in subscriptions. Watch to learn the four key takeaways from Salesforce’s State of the Connected Customer research report. It’s not an article, but a short video from our friends at Salesforce sharing the four things customers want in 2023. This grew to 29% by 2018.

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Who will be the next ‘United Breaks Guitars’? Don’t let it be you!

ijgolding

Six years later, I regularly show the United Breaks Guitars video with people all over the world – if you have never seen it, you must watch it now by clicking here ! Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. My name is Dave Carroll.

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The History of Facebook: From BASIC to Global Giant

Brandwatch CX

It had a profile where you could upload a photo, share your interests, and connect with other people. It also offered a network visualization of your connections. We also see the People You May Know, Facebook Wall, and Facebook Connect released in the same year. January, 2009: 150m. February 2009: 175m.

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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. The video, which caused national disgust, showed the pair farting on salami, putting cheese up their nose – then using those ingredients to prepare the food. Source: YouTube.

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How to Ask Someone to be a Mentor

Michel Falcon Experience

My first mentor in 2009-ish was a gentleman named Patrick Lewis, and he’s still somebody I’m in contact and learning from today, but that just didn’t happen overnight. Go out, write these notes down, share this video or this podcast with anybody that you think could use a great mentor this year. One most recently.

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Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

In our digitally connected world, information spreads like wildfire. United Airlines In April 2017, United Airlines suffered reputation risk because a video showed three Chicago Department of Aviation security officers harassing an elderly man. Your business’s online reputation management is your bread and butter.