Uplight

AUGUST 26, 2020

Consumers Energy, Uplight, and Google partnered to create a connected energy experience that helps Consumers Energy’s customers save money and energy–with a goal of giving away 100,000 free thermostats. Watch the video to see how Consumers Energy did it. Want to know more? Check out the case study!

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Video Connections Consumers Case Study 59

Michelli Experience

FEBRUARY 14, 2017

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015. minutes and 3.5

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Video Retail Communication Course 235

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. MMS allows businesses to incorporate graphic aids such as images, emoji, videos, and an external link. What are the different types of messages?

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Connections Communication Video Customers 98

CSM Magazine

FEBRUARY 6, 2024

In the digital age, where content is king, the gatekeeper to any kingdom of information is often a simple, yet powerful visual cue: the video thumbnail. This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves.

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Video Customer Engagement Engagement Tips 52

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

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Customer Centricity Video Feedback Customers 59

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform?

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Video Communication Training Social Media 52

Experience Investigators by 360Connext

MAY 19, 2020

Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Some will do better with video learning at their pace.

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Connections Gamification Employee Experience Touchpoint 143

CX Workout - Ideas Blog

APRIL 16, 2021

Now you can leverage all of Qualtrics’ survey distribution methods along with their many visualization options as you connect with Qualtrics’s first, full Customer Experience Journey Mapping integration: CX Workout. The post CX Workout Qualtrics Integration Video appeared first on Decooda.

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Video Customer Journeys Survey Connections 98

Centercode

DECEMBER 28, 2022

Centercode is happy to officially offer a full suite of training videos for our software. The video courses are designed to get new users up to speed on Connect, but can also be helpful if you’re considering using our platform for your next beta test or are currently in your free trial.

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InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Aegon has taken the Connecting with Customers (CwC) roadshow to all locations and functions in the business.

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Customer Centricity Culture Insurance Conference 260

Experience Investigators by 360Connext

DECEMBER 17, 2014

There were many other service design and experience design features in the video. Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting. If I give permission, it’s personalized —not creepy.

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Innovation Connections Consumers Sports 275

Experience Matters

MARCH 21, 2016

In a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year.

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Connections Video Customer Experience Professionals Groups 120

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

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Video Contact Center Customer Experience Net Promoter Score 88

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Each one connects with emotion and personalization. Click To Tweet. That’s right. Click To Tweet.

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Connections B2B Touchpoint Fashion 160

Michelli Experience

NOVEMBER 1, 2016

In fact, with the pervasivenes of streaming and live video, a new trend of social eating is expected. According to Ad Age , “ Twitch Interactive, the video-game streaming service Amazon acquired for almost $1 billion two years ago, hinted at what could be the next sensation in internet broadcasting: watching people eat.”

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Connections Social Media Video Customer Experience Design 100

SaleMove

APRIL 2, 2021

Tips and Tricks for Outstanding Video Customer Service Experiences. Video is becoming a standard medium for interacting with customers. Between market globalization and social distancing, providing digital customer service via video can add a personal touch to interactions. Business-Friendly Video Backgrounds.

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TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

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Video Knowledge Base Travel Tips 205

Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. What do you need to make great training videos?

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Customer Service Training Video Training Customer Service 140

InMoment XI

SEPTEMBER 19, 2012

Are you tired of getting poor service? According to a recent Maritz Research survey, you can’t always blame the employee you’re frustrated with. They’re just following policy. Customer service levels have hit a ten year low, but there is hope.

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Connections Video Policies Survey 200

InMoment XI

SEPTEMBER 19, 2012

Are you tired of getting poor service? According to a recent Maritz Research survey, you can’t always blame the employee you’re frustrated with. They’re just following policy. Customer service levels have hit a ten year low, but there is hope.

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Connections Video Policies Survey 200

Grupo Noa

FEBRUARY 1, 2021

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center offering the services of live video interpretation, audio and video interpretation in general, Grupo Noa International is constantly adapting the evolving trends in this sphere of interpretation. .

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Video Call Center Conference Trends 52

Grupo Noa

FEBRUARY 1, 2021

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center offering the services of live video interpretation, audio and video interpretation in general, Grupo Noa International is constantly adapting the evolving trends in this sphere of interpretation. .

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Video Call Center Conference Trends 52

Experience Investigators by 360Connext

OCTOBER 24, 2014

I know I’m not alone when I say I now watch more online video from all over the world than live American TV. You can be connecting with customers in ways that make them say, “I don’t know why I like them so much, I just do.”. I have a case of the bigs and littles!

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Connections Brands Online Experience Customer Engagement 277

CSM Magazine

JULY 26, 2022

Top 7 Ways to Improve Video Conferencing. Connect from Anywhere You Want To Be Connected. If you have access to the Internet, whether you’re in the office, on the beach, hiking in the mountains or on a plane, you can easily participate in video meetings. Make video calls! Screen Sharing. Record the ?onference

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Video Meeting Conference Tips 59

ClientSuccess

MARCH 23, 2021

Video conferencing with customers. It’s interesting to think that just a year ago video conferencing was much less common, even in meetings with external clients or remote employees. Today, however, a year into our ‘new normal’ , video conferencing provides a much-needed element of personal connection and humanity to online calls.

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Video eBook Meeting Customer relationships 65

Oracle

JUNE 26, 2020

While the majority of remote workers may have a designated work space, what they may not have is ideal lighting, a sound proof area, or a non-disruptive setup for video conferencing at home. In the third part of our video call diaries series, we asked CX professionals if they fit one of the characters from the Zoom Zoo below.

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Video Entertainment Conference Tips 78

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. The contact center is powered by Amazon Connect, and Max, the virtual agent, is powered by Amazon Lex and the AWS QnABot solution.

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Self Service Virtual Agent Connections Contact Center 83

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). They discuss the impact that words have on human connection and customer service.

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Video Customer Service Customer Experience Customer Service Training 121

Uplight

JULY 11, 2022

Uplight’s Rate Solutions enables utilities to engage customers via connected customer experiences across their rates journey–motivating them to enroll in the best rate for them and develop smart energy habits that result in measurable Read More. The post [Video] How to Make New Rates a Great Customer Experience appeared first on Uplight.

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Video Customer Experience How To Measurement 59

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

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Culture Connections Leadership Communication 98

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

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Customer Experience Social Media Customers Video 423

AWS Machine Learning

JULY 25, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. In this post, we demonstrate how to use JumpStart to deploy a Flan-T5 XXL model in a VPC with no internet connectivity. For the complete list, check out Getting started with Amazon SageMaker JumpStart.

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Connections Resources Financial Groups 86

CSM Magazine

JANUARY 16, 2023

Companies’ expectations and requirements have changed, and they now rely on video conferencing software such as Adobe Connect to meet their training requirements. Businesses benefit greatly from video conferencing. Video conferencing for employee training can also be used to save money.

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Video Training Software Comparison 52

CSM Magazine

SEPTEMBER 22, 2022

One way to do that is through posting informative videos on your website and producing video ads. Video ads can help you improve your customer service by leaps and bounds (in comparison to traditional means.). This article discusses the top 10 reasons why you should use video ads to 10x your customer service: 1.

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Video Customer Service Entertainment Advertising 52

CSM Magazine

MAY 4, 2021

The specialist contact centre provider Connect Assist has launched Sign Assist; UK’s first one-to-one signing service delivered by deaf native British Sign Language (BSL) users. To use the service, users will click a Sign Assist logo connecting them with a Relate video platform. About Connect Assist.

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Connections Video Banking Training 52

SurveyGizmo

DECEMBER 2, 2020

LOUISVILLE, COLORADO, DECEMBER 2, 2020 — Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers, today announced a partnership with video survey software specialists, Voxpopme. Customer centricity begins with customer engagement. Want to learn more?

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Video Feedback Customer Centricity NPS 52

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Adapting to Consumer 3.0 | Optimove Video appeared first on Optimove.

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