Prepare for the Chatbots – an example of Digital Customer Experience Innovation by Elena Lockett
ijgolding
SEPTEMBER 15, 2016
This can range from anything between helping you purchase a belt on Topshop to answering a customer service query regarding the location of a parcel. Chatbots aren’t a new creation; they were used in the digital world in 2006 as part of a marketing campaign for the horror flick When a Stranger Calls. How long have Chatbots been around?
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