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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” Look for groupings of clients that are similar to your own business. The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments.

How To 177
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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

Pair put it best when he said: Henk was one of the first pioneers in the application of bibliometric methods at the ‘micro-level’, i.e., the ground-floor of science, the research group. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M. Thelwall) in 2018.

Handbook 105
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Part 2: How Customer Support Drives and Grows Recurring Revenues

Team Support

And escalate reported issues that cannot be resolved within Support to product engineering or DevOps groups for resolution. Remember, for many technology companies, 70% or more of revenue comes from existing customers. Identify issues that that diminish product performance or inhibit customers’ ability to use a product.

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Part 3: The Strategic Role of B2B Customer Support

Team Support

For many technology companies 70% or more of total revenue comes from existing customers. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. We conclude this series with customer support versus customer success.

B2B 89
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Part 2: The Strategic Role of B2B Customer Support

Team Support

About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

B2B 81
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Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Optimove

and this is where we say that, actually, scaling segmentation isn’t such a headache, if you got the right technology, ahem ahem). So, would presenting a different offer to small groups of consumers with similar attributes generate more uplift than sending the same offer to all consumers? They’re on to something!

Groups 87
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The Power of Classroom Learning

Horizon CX

It would be safe to say that advances in technology in and around learning have facilitated a lot more capability for successful online learning. There’s even a CX-PRO LinkedIn group created exclusively for those that have earned the CX-PRO certification. My learning here was both interactive and memorable—two key learning elements.

Course 113