Totango

NOVEMBER 27, 2023

How teams accomplish this challenging dance, however, is an ongoing question. Totango’s SVP of Customer Success Chris Dishman recently sat down with the Customer Success Collective in an exclusive episode of the CS School Podcast where he offered some keen insights into how to create and foster a harmonious relationship between sales and CS.

Sales 71

Sales Customer Success Communication Leadership 71

Lumoa

APRIL 7, 2022

This number gives you an idea of how likely your customers are to recommend your company to others. We wrote a step-by-step guide that explains what NPS is and exactly how you can work your NPS out. This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success.

NPS 208

NPS Net Promoter Score Industry How To 208

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. First Things First, Why is it Important to Optimize Your Social Media Presence? You can find her on LinkedIn.

Social Media 132

Social Media Chatbots ROI Brands 132

SurveySparrow

DECEMBER 8, 2023

Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! Let me tell you why that is so. Forms make it easy for you to communicate with businesses, share your info, and get what you need hassle-free. What is a Form? Not at all!

Engagement 52

Engagement Survey Feedback Healthcare 52

BirdEye

JANUARY 17, 2024

” That’s why having a structured social media approval process is so critical. In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations.

Social Media 108

Social Media Multi-Channel Software Feedback 108

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 90

Sales NPS Customer Journeys Customer Success 90

SmartMessage Blog

DECEMBER 27, 2021

The demand for marketing automation continues while chatbots are more engaged with business life. Here are the top 2021 blog posts from SmartMessage. Benefits of Email Marketing For Your Business. Email still stays as the most profitable channel for many businesses. Pandemic is reshaping the way we live and do business.

Omni-Channel 75

Omni-Channel Tips Chatbots Communication 75

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

BirdEye

SEPTEMBER 16, 2022

If you’re eager to build trust with your customer base, you need to get listed on the top business review sites in your industry. In this blog, we’ll tell you about 10 popular review sites your business should know about. What are business review websites? Google Business Profile 2. Facebook 3. OpenTable 5.

Healthcare 98

Healthcare Guidelines Return on Investment Industry 98

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. Why insurance review websites matter for your business Which insurance review sites are best for your type of coverage?

Insurance 110

Insurance Financial Feedback Consumers 110

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. Table of contents What is an online reputation management consultant?

Consulting 97

Consulting Management Social Media Multi-Channel 97

BirdEye

MAY 1, 2023

It’s essential to not only gather this valuable feedback but also understand how to harness its power. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Examples 97

Examples Social Media Video Feedback 97

NICE inContact

SEPTEMBER 30, 2019

Business in 2019 looks dramatically different than it did 30 years ago. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

BirdEye

JANUARY 5, 2023

In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important. In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important.

Company 98

Company Management Multi-Channel Social Media 98

BirdEye

JULY 10, 2023

Competitive intelligence is a game-changer for local businesses trying to attract new customers. In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Table of contents Defining competitive intelligence Why is competitive intelligence important?

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

SurveySparrow

DECEMBER 27, 2023

In this blog post, we will explore the three best Voice of the Customer framework for B2B SaaS companies, highlighting their benefits and providing practical advice for leveraging them effectively. This method is really important for SaaS companies that work with business clients. Let’s dive in!

Voice of Customer 52

Voice of Customer B2B Net Promoter Score Effort Score 52

SurveySparrow

DECEMBER 26, 2023

In this blog post, we will explore the three best Voice of the Customer framework for B2B SaaS companies, highlighting their benefits and providing practical advice for leveraging them effectively. This method is really important for SaaS companies that work with business clients. Let’s dive in!

B2B 52

B2B Net Promoter Score Effort Score NPS 52

Retently

JULY 11, 2022

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. As customers join and cancel, projecting the monthly recurring revenue for two, three or six months into the future can be a serious issue, even for the most data-focused businesses. Pay close attention to your Detractors.

NPS 156

NPS Net Promoter Score Company Tips 156

BirdEye

JULY 5, 2023

Customer acquisition is one of the biggest challenges and expenditures for businesses. This blog helps you grow your business with relationship marketing. Why does relationship marketing work? Why does relationship marketing work? And that is done with relationship marketing.

Examples 98

Examples Strategy Marketing Social Media 98

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. Gather the business intelligence (BI) you need to truly understand the customer experience. Ready for a controversial statement? You don’t need your CRM. Yeah, we said it.

CRM 90

CRM Customer relationships Customer Success Exercises 90

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . It is a core value of our business; we know that when you succeed, we succeed. .

Contact Center 52

Contact Center Call Center Trends Healthcare 52

GetFeedback

JANUARY 7, 2019

Here are the top 5 pain points associated with instituting a live chat customer service program and how to overcome them. But, what if you’re a smaller business that can’t afford 24/7 service? Slow response times are reported as one of the top 3 reasons why customers leave a company’s website.

Customer Service 225

Customer Service Feedback Resources Survey 225

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 58

Social Media Tips Sales Advertising 58

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. Founder of ReinventGrowth , Despina Exadaktylou, takes a look at how organizations can optimize product experience assessments to maximize growth and revenue.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Kustomer

JUNE 1, 2023

In this blog, we explore: The importance of using personalization in customer service How to create data-driven personalization The benefits of data-driven personal customer service Personal customer service examples Why Is It Important to Use Personalization in Customer Service?

Data 78

Data Customer Service CRM Customer Service Strategies 78

Totango

AUGUST 5, 2022

It gathers business intelligence that can be used to assess a client’s needs, establish what goals they hope to achieve, and develop an action plan to meet their desired outcomes. Depending on the nature of your product and your client’s business model, you may ask questions about any relevant area of their business.

How To 84

How To Customer Journeys B2B Sales 84

SurveySensum

FEBRUARY 27, 2024

But how do you improve it for your company – BY LISTENING TO THE VOICE OF YOUR EMPLOYEES (with the help of a robust employee feedback tool , of course!) At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

Method:CRM

MARCH 13, 2023

No matter the industry, customer experience is a huge part of your business success. An effective way to improve customer satisfaction is to incorporate a customer experience portal into your business. An effective way to improve customer satisfaction is to incorporate a customer experience portal into your business.

Self Service 90

Self Service Customer Experience How To e-support 90

BirdEye

MARCH 4, 2024

However, as businesses evolve, pivot, or undergo rebranding, the name that once seemed like a perfect fit might no longer reflect the company’s vision or the target market. This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL?

Guidelines 63

Guidelines How To Social Media Policies 63

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Why is Customer Trust Important for Startup Brands? Why is Customer Trust Important for Startup Brands? Research indicates a customer trust directly correlates with brand loyalty. Let’s get started!

Brands 52

Brands Case Study Social Media Feedback 52

Kayako

APRIL 14, 2016

So how can interactive video fit into your self-service support offering? So how can interactive video fit into your self-service support offering? Why use video in self-service support? Self-service support is beneficial for businesses as well as customers. Video is an excellent self-service tool.

Self Service 120

Self Service Video Interaction How To 120

CSM Practice

JUNE 11, 2023

It can be as simple as you want it to be, and that’s the point of this blog post: To share the formula for a simple, efficient, and successful account reassignment. Your customer who is being reassigned may come with questions and objections that we will cover in the blog post. Either on the receiving or the giving end.

Tips 59

Tips CRM Customer Success Leadership 59

ProProfs Chat

JANUARY 18, 2022

So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. In this blog, we will gain a deep understanding of rating scales — what they are, how you can use them, and explore some of their advantages and disadvantages when creating surveys. Graphic Scale.

Examples 95

Examples Net Promoter Score NPS Survey 95

BirdEye

SEPTEMBER 1, 2023

Instagram marketing helps businesses connect with their audience, share product information, and facilitate a better customer experience. This feature from Instagram helps businesses position important content front and center on their page without impacting their feed. Why are Instagram story highlights important?

Social Media 58

Social Media Telecommunications Brands Consumers 58

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. To maximize engagement, you’ll need to know when to post and why. In this blog post, we’ll take a closer look at several social media platforms and what their optimal posting schedules look like. Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

ProProfs Chat

DECEMBER 28, 2020

That’s why it is important to understand customer complaints, why they matter, how beneficial are they for your business, and how to handle them without disappointing customers in the first place. In this blog, we aim to cover these areas in detail and help you tackle customer service complaints efficiently.

How To 94

How To Knowledge Base First Call Resolution Customers 94

UJET

AUGUST 5, 2020

It provides actionable insights about how people do business there and how a company needs to adapt to new markets. After over 10 years in the software startup scene and a great start at UJET in its San Francisco headquarters for a year and a half, I had the opportunity to move to Europe. A Growing Experience.

Tips 133

Tips Meeting Tools Groups 133