Remove setting-up-your-own-accounting-office-heres-what-to-do
article thumbnail

ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

Likewise, many organizations have established their own ESG guidelines and metrics—or been certified by third party validations—to hold themselves and their chosen vendors accountable. Evaluating ESG through your RFP is complex. What 3 rd Party ESG Validation Is Right for You? It is a worthy cause.

How To 177
article thumbnail

10 Best Customer Experience Books

Lumoa

Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. In addition, we asked the authors to share a quote and explain what made them write the book and why you should read it.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Stop Building CX Departments and Build Influence Instead

Horizon CX

by HorizonCX Advisory Board member Jerry Seufert and HorizonCX Founder and Principal Karl Sharicz Over the years in many quarters, it has become an article of faith that to do ‘good CX’ a CX leader needs to build a permanent autonomous CX department complete with headcount, structure, budget, and an ongoing, unending mission statement all its own.

NPS 130
article thumbnail

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

While the pandemic may seem distant in some of our minds, one shift remains prevalent long after it became safe to go back to offices — the need and desire to work remotely. However, managing remote teams effectively comes with its own set of challenges. Overall, remote work has redefined how we collaborate and do business.

article thumbnail

Mike Wittenstein Talks About Keeping Up with Constant Change, Creating Journey Maps, and Building Your Business Around Your Clients

Storyminers

Read the original article here. Mike Wittenstein talks to us about keeping up with constant change, creating journey maps, and building your business around your client. Mike Wittenstein talks to us about keeping up with constant change, creating journey maps, and building your business around your client.

article thumbnail

45 Small business ideas for 2023

BirdEye

It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? We’re here to help. We’ve put together a list of 45 of the best small business ideas to give you a headstart on where to pursue your self-started career. Your business should fill an area of the market that’s lacking.

article thumbnail

Does CX Apply in Healthcare, Manufacturing, & other Professional/B2B Industries?

Experience Investigators by 360Connext

…So we can’t really do this or think about it in the ways you want us to.” They don’t always WANT what we sell, but they might need it. Yet here’s what I know is true. They make decisions based on emotion, just like we all do. Just for fun, let’s take each case study on its own.