COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. The seminar series will move on to Guangzhou and Chengdu later this year.

Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith

Up Your Service

So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever. Hello, if you’re watching this video, you probably know me.

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IP Migration Seminars at PSA-TEC

Customer Interactions

If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.

COPC Inc. Welcomes Clients to Beijing’s First 2019 Seminar Series

COPC

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019.

Are Virtual Events The Right Move For You?

Forrester's Customer Insights

The COVID-19 virus has made canceling or delaying customer gatherings, seminars, conferences, and trade shows of any size essential. It’s a rough time to be planning or managing a large, in-person event. Digital alternatives don’t replicate the in-person experience, despite innovative technologies and approaches. Marketers and sellers rely on events to support campaigns that generate […]. age of the customer

Relationships Left To Chance Will Always Be Vulnerable

The DiJulius Group

Hardy relates how, when he was young, a seminar about personal accountability in relationships transformed. One of my favorite books is The Compound Effect by Darren Hardy, which is based on the premise that decisions shape your destiny.

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

Plus, you’ll probably get a few rants and raves about the last event you hosted, which can be useful for optimizing your next seminar or convention. Like all feedback, event survey questions help you look objectively at the strengths and weaknesses of your conference or seminar.

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Here’s Proof That Anyone Can Be a Mentor

Steve DiGioia

We don’t need the throngs of people clamoring to one of our paid seminars to prove our worth and ability to help others. how helping those who reach out to you for advise is rewarding for both This original article was written by Steve DiGioia.

Do your people ‘make’ your Customer Experience? Monarch & Specsavers believe theirs do!

ijgolding

You can read the full article about the Specsavers Seminar here – it is worth doing so as the author describes a brilliant story of an apprentice, Amelia Kendrick, and how her actions demonstrate what John describes. Do your people ‘make’ your company?

A Morning Shot of Customer Centricity with Hello Customer

Peter Lavers

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ.

Customer & User Experience Expo 2020

CSM Magazine

With a line-up of 500 cutting-edge exhibitors, dozens of leading keynote speakers as well as over 250 educational seminars and masterclasses, this is going to be a show like no other.

National League of Cities (NLC) | 15.-18.11.2017

Happy or Not

This year’s City Summit will offer seminars for building technical and leadership skills.

Enhance Your De-escalation Skills On Your Lunch Break – 30-minute training with knowledge checks and simulations

Myra Golden

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. How to Handle Difficult Customers. with a focus on de-escalation).

Digital Brick-and-Mortar: The 7 NRF Sessions For Seamless Retail Experience

ForeSee

There are a myriad of seminars, sessions, and keynotes to attend and defining your agenda can be a tad overwhelming. This year's BIG Show resonates a key theme repeated in session after session: It's a Digital World, and Retail Brick and Mortar live in it.

Airport T.EX Exhibition

Happy or Not

You’ll find us at booth 130, right opposite to the Seminar A stage. We’re thrilled to be exhibiting at the Airport T.EX Exhibition 2018 in London. It’s part of Aviation Festival 2018 – world’s leading aviation business & technology congress & expo.

Lockdown Learning: What the Recent Pandemic Has to Teach Businesses About Adaptability

Joe Rawlinson

Having regular seminars and training on various adaptability courses can help a lot in minimizing the disastrous financial effects of a pandemic just like what we’re currently experiencing. The COVID-19 outbreak took the world by storm.

3 Things I Know For Sure Motivate Customer Service Employees

Myra Golden

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun.

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Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. How to Handle Difficult Customers (with a focus on de-escalation). Training Length: 30 minutes, with knowledge checks.

CX Leadership in the International Gas and Energy B2B Industry with Antonio Susta

Customer Bliss

During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? In addition to hosting seminars and workshops, Antonio spent time on the front lines seeing for himself what was a part of the problem.

6 Tips to Planning The Perfect NPS Program

AskNicely

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth. It’s tempting to simply download your customer list and send out a single NPS survey, but a rock-solid NPS program is much more than a single survey.

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Minneapolis Saint Paul Business Journal Honors Calabrio CFO — Jenny Kray

Calabrio

It came as no surprise to me when the Minneapolis Saint Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The only thing that bewildered me was why it took so long!

Three Ways to Motivate Customer Service Employees

CSM Magazine

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. We all go through times when we’re not feeling the whole work thing.

Minneapolis / St. Paul Business Journal Honors Calabrio CFO — Jenny Kray

Calabrio

It came as no surprise to me when the Minneapolis / St. Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The only thing that bewildered me was why it took so long!

Twin Cities Business Journal 2019 Chief Financial Officer (CFO) of the Year—Calabrio’s Jenny Kray

Calabrio

It came as no surprise to me when the Twin Cities Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The only thing that bewildered me was why it took so long!

Making Customer Feedback Actionable - How Can AI Help?

Lumoa

We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti. In many companies, customer experience is measured, but the results are not actionable.

How to Improve Sales Using Telemarketing Companies

Magellan Solutions

Booking for Seminars and Conventions. No matter how good your seminar or convention is, if there are no delegates attending, it does not make any sense. Businesses use telemarketing to directly market their products or services to both existing and potential clients.

4 Things I Learned From Taking My Daughter to Work With Me at LinkedIn Learning

Myra Golden

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. For three years, my 19-year-old College Daughter has worked for my company as a Studio Tech.

NetBase Quid World Tour Headed to Charlotte, Dallas & Austin!

NetBase

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session.

How to De-escalate Angry or Agitated Customers

Myra Golden

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor.

Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class

Myra Golden

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. My first job was at Kmart. I was 16.

How to De-escalate Angry or Agitated Customers

Myra Golden

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor.

Are You a Trusted Client Retention Specialist or a Generalist?

One Millimeter Mindset

By now, you are virtual webinar- and seminar-saturated. Do you see yourself as a trusted client retention specialist or simply a generalist? In fact, do you even perceive yourself as having any type of role retaining clients? Because, here’s news.

6 Customer Service Facts for Every Business

Steve DiGioia

After all the money is spent, the seminars are attended and advice books read, what’s left? you won't be successful without them. This original article was written by Steve DiGioia.

Guest Blog: Converting Customers To Die Hard Fans

ShepHyken

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans.

Digital Feedback: Why you’re probably doing it wrong

OpinionLab

Because getting digital feedback is so important to CX professionals, we’ll be sharing best practices for measuring the digital customer experience in an exclusive web seminar hosted by CRMXchange titled “The Five Keys to Improving Customer Experience with Digital Feedback” on April 20 at 1 p.m.

The Top 7 Churn Management Strategies for B2B Enterprises

Totango

Will you stage additional training seminars or make new information available? You are not powerless in the face of churn.

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How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Yesterday I delivered a full-day of soft skills training to a new client in Denver. We had such a fun day.

Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. I end all of my customer service workshops by asking participants to write down three words. Start, Stop, and Continue.

6 Consumer Trends To Fuel Your Future Customer Experience

Kerry Bodine

I’m at the at the Total CX Leaders conference and just attended an excellent seminar from Max Luthy, Director of Trends & Insights at Trendwatching.com. It was so on point for companies looking to innovate the customer experience that I feel compelled to share. Max presented six trends that can help you frame your CX innovation efforts: Dynamic pricing.

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Customer experience does not apply to us – ‘we’re different’! Is it possible to be a genuinely ‘customer centric’ law firm?

ijgolding

At conferences, workshops and seminars that I have the honour of delivering all over the world, I always remind people that at the end of the day, we are all customers in our own right. Let me set a couple of things straight before I even start this blog post.