IP Migration Seminars at PSA-TEC

Customer Interactions

If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.

Here’s Proof That Anyone Can Be a Mentor

Steve DiGioia

We don’t need the throngs of people clamoring to one of our paid seminars to prove our worth and ability to help others. how helping those who reach out to you for advise is rewarding for both This original article was written by Steve DiGioia.

Airport T.EX Exhibition

Happy or Not

You’ll find us at booth 130, right opposite to the Seminar A stage. We’re thrilled to be exhibiting at the Airport T.EX Exhibition 2018 in London. It’s part of Aviation Festival 2018 – world’s leading aviation business & technology congress & expo.

National League of Cities (NLC) | 15.-18.11.2017

Happy or Not

This year’s City Summit will offer seminars for building technical and leadership skills.

CX Leadership in the International Gas and Energy B2B Industry with Antonio Susta

Customer Bliss

During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? In addition to hosting seminars and workshops, Antonio spent time on the front lines seeing for himself what was a part of the problem.

Making Customer Feedback Actionable - How Can AI Help?


We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti. In many companies, customer experience is measured, but the results are not actionable.

A Morning Shot of Customer Centricity with Hello Customer

Peter Lavers

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ.

6 Customer Service Facts for Every Business

Steve DiGioia

After all the money is spent, the seminars are attended and advice books read, what’s left? you won't be successful without them. This original article was written by Steve DiGioia.

Do your people ‘make’ your Customer Experience? Monarch & Specsavers believe theirs do!


You can read the full article about the Specsavers Seminar here – it is worth doing so as the author describes a brilliant story of an apprentice, Amelia Kendrick, and how her actions demonstrate what John describes. Do your people ‘make’ your company?

Digital Brick-and-Mortar: The 7 NRF Sessions For Seamless Retail Experience


There are a myriad of seminars, sessions, and keynotes to attend and defining your agenda can be a tad overwhelming. This year's BIG Show resonates a key theme repeated in session after session: It's a Digital World, and Retail Brick and Mortar live in it.

How to De-escalate Angry or Agitated Customers

Myra Golden

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor.

How to De-escalate Angry or Agitated Customers

Myra Golden

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor.

Digital Feedback: Why you’re probably doing it wrong


Because getting digital feedback is so important to CX professionals, we’ll be sharing best practices for measuring the digital customer experience in an exclusive web seminar hosted by CRMXchange titled “The Five Keys to Improving Customer Experience with Digital Feedback” on April 20 at 1 p.m.

How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Yesterday I delivered a full-day of soft skills training to a new client in Denver. We had such a fun day.

Casual sexism is alive and kicking in UK boardrooms

Helen Dewdney

Only a day after International Women’s Day, at a Retail Week seminar entitled “How to become a non-exec director”, one was left wondering what role women had as non-executive directors. During the seminar John Allan, chair of the Tesco board, made remarks about white men becoming an endangered species. I was at that seminar. Tesco Board chair not the only 1 doling out the casual sexism in Retail Week seminar Click To Tweet.

6 Consumer Trends To Fuel Your Future Customer Experience

Kerry Bodine

I’m at the at the Total CX Leaders conference and just attended an excellent seminar from Max Luthy, Director of Trends & Insights at Trendwatching.com. It was so on point for companies looking to innovate the customer experience that I feel compelled to share. Max presented six trends that can help you frame your CX innovation efforts: Dynamic pricing.

New listings–COPC Inc. Global Events Calendar


This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. If you have an interest in moving your contact center beyond the traditional speed and efficiency metrics, this seminar will introduce you to some of the practical analytical approaches which are being used around the world by high performance organizations. Featured Event: May 22-25, 2017. CX17, Indianapolis, IN.

COPC Inc. Global Events Calendar


Breakfast Seminar, Auckland, New Zealand. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. Featured Event: February 6 – 8, 2017. Customer Response Summit Las Vegas . COPC Inc. will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. At the event, COPC Inc.

Call & Contact Expo 2018 – Grab Your Free Ticket!

CSM Magazine

Running alongside four other industry-leading events and boasting an unparalleled lineup of 700 cutting-edge supplier exhibitors, 200 interactive masterclasses and 500 expert-led seminars overall – Call & Contact Centre Expo will attract an audience of over 4,000 directors, consumers and decision makers. Thousands of call centre, customer contact and telemarketing professionals will flock to London’s ExCeL in March to get a glimpse at the future of the industries.

Guttman Scale: Definition, Characteristics and Examples

QuestionPro Audience

I am willing to attend conferences and seminars. Content Index. Guttman Scale Definition. Guttman Scale Characteristics. Steps for developing a Guttman Scale with Examples. Guttman Scale Applications with Examples. Guttman Scale Advantages. Guttman Scale Definition.

3 Ways to become Professionally Compelling to Clients

One Millimeter Mindset

Start by attending webinars, seminars and meetings. What happens when we become professionally compelling to clients? For starters, clients invite us to their business tables. As resources. Even when no “apparent” business opportunities exist.

How to Enhance Your Status in Your Customer’s Eyes

CSM Magazine

As I teach to sales and service teams in my Becoming a Trusted Advisor seminars, our goal is to position ourselves – not as higher or lower status – but equal in status to the customer.

Everything Contact Center Managers Need to Know About Quality Call Center Monitoring – On-Demand Video

Myra Golden

Join us for this encore presentation of a blockbuster seminar where you get cutting-edge advice on every aspect of setting up or fine-tuning your quality call monitoring program. Your seminar has given me the tools to build {a} new incentive program.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)


We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office.

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How does customer experience pay? Check out your portfolio

Heart of the Customer

HOBY is an international program that offers annual leadership seminars to high school sophomores, challenging them to log 100 hours of. You would think that the return on customer experience is obvious.

Building Executive Buy-In for CX: Lessons from Dallas


This past week, we held a Customer Experience (CX) seminar in Dallas that focused on Creating and Maintaining Executive Buy-In for CX.

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4 Winning Patient Acquisition Strategies for Healthcare Marketers


Whether you’re simply offering advice or information or partnering with company executives to set up workshops, lunch-and-learn sessions, or seminars, company wellness is a great platform for acquiring new patients.

Purpose-Driven Leadership For Superior Customer Service

Micah Solomon

When we spin this story out for executives and managers in our seminars, the most common first reaction is envy: ‘‘I’d be delighted to have my rank and file achieve this level of customer service,’’ runs a typical response. ‘‘The [Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality.

Even Though The Customer Isn’t Always, Right, They Might As Well Be

Micah Solomon

Micah Solomon is a customer service consultant and a customer experience speaker, trainer, seminar leader, and bestselling author Here’s my definitive answer to the inevitable question, “Is the customer always right?” ” No. The customer isn’t always right. But you want to make her feel like she is. “Right” and “wrong,” even in situations much more crucial than a mere customer service misunderstanding, are hard to sort out.

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Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line


This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. So, a few months ago I had a bad day. I entered what was the busiest season of my 30s, and Portland entered the beginnings of its crazy-making stretch of rainy-grey-sky-bummer weather.

Prevent Credit Crunch By Hiring Debt Collection Services

Magellan Solutions

Best of all, they have applied and mastered the theoretical knowledge they gained from books and seminars in real life. Debt collection is a process that all businesses, regardless of size or industry, has to deal with.

Is Customer Bombardment Your Customer Experience Strategy?

One Millimeter Mindset

First, blasts about upcoming webinars and seminars. Customer bombardment should be a no-brainer non-strategy. Especially when it comes to how not to create a positive customer experience. Yet what should be common sense often flies in the face of customer experience reality.

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger.

Surprise BPO Employers With Your Impressive Resume Format

Magellan Solutions

Again, employers don’t need to know about every seminar or contest you’ve participated in.If Interested in call center jobs?


Myra Golden

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • I’d given that keynote everything. I took the time to speak with 3 audience members weeks before my talk to get a feel for what would be value-adding for attendees.

Customer Experience Influencers You Must Follow – Part 2

Customer Guru

He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

How to Handle Impossible Customer Requests

CSM Magazine

Rich Gallagher is a communications skills expert and seminar leader. Customer service is all about treating people well. But what about those times when people make impossible requests, and you feel you have to say “no” to a customer?

The worst advice we’ve ever heard about inbound call center outsourcing

Magellan Solutions

That’s why call centers have training sessions and seminars that make the agents familiar with the products and services of the company and its clients.

Customer experience does not apply to us – ‘we’re different’! Is it possible to be a genuinely ‘customer centric’ law firm?


At conferences, workshops and seminars that I have the honour of delivering all over the world, I always remind people that at the end of the day, we are all customers in our own right. Let me set a couple of things straight before I even start this blog post.

10 First Steps to Improve Your Customer Experience


Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use.

Types of Transcription Services You Can Outsource

Magellan Solutions

Edited transcriptions are often used for conferences, seminars, classes, speeches, and other similar activities. Generally speaking, transcription is the process of converting audio or video into text.

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Are Your Customers’ Experiences Getting Sanitized?

Customer Enthusiast

If you’ve gotten to know Chip through one of his previous books or by attending one of his seminars, then you’re familiar with his extensive repertoire of illustrations that teach—like those contained in this post. The following is a guest post by Chip Bell.

4 signs that say it’s time to outsource your answering services for real estate & property management

Magellan Solutions

Or while attending a real estate seminar, you ended up spending more time talking to your clients on your phone instead of learning valuable lessons from the speaker. A business’ primary purpose is to attend to their customers’ needs with prompt and outstanding service.