IP Migration Seminars at PSA-TEC

Customer Interactions

If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.

Here’s Proof That Anyone Can Be a Mentor

Steve DiGioia

We don’t need the throngs of people clamoring to one of our paid seminars to prove our worth and ability to help others. how helping those who reach out to you for advise is rewarding for both This original article was written by Steve DiGioia.

Airport T.EX Exhibition

Happy or Not

You’ll find us at booth 130, right opposite to the Seminar A stage. We’re thrilled to be exhibiting at the Airport T.EX Exhibition 2018 in London. It’s part of Aviation Festival 2018 – world’s leading aviation business & technology congress & expo.

National League of Cities (NLC) | 15.-18.11.2017

Happy or Not

This year’s City Summit will offer seminars for building technical and leadership skills.

A Morning Shot of Customer Centricity with Hello Customer

Peter Lavers

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ.

6 Tips to Planning The Perfect NPS Program


Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth. It’s tempting to simply download your customer list and send out a single NPS survey, but a rock-solid NPS program is much more than a single survey.

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Making Customer Feedback Actionable - How Can AI Help?


We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti. In many companies, customer experience is measured, but the results are not actionable.

6 Customer Service Facts for Every Business

Steve DiGioia

After all the money is spent, the seminars are attended and advice books read, what’s left? you won't be successful without them. This original article was written by Steve DiGioia.

Digital Brick-and-Mortar: The 7 NRF Sessions For Seamless Retail Experience


There are a myriad of seminars, sessions, and keynotes to attend and defining your agenda can be a tad overwhelming. This year's BIG Show resonates a key theme repeated in session after session: It's a Digital World, and Retail Brick and Mortar live in it.

Do your people ‘make’ your Customer Experience? Monarch & Specsavers believe theirs do!


You can read the full article about the Specsavers Seminar here – it is worth doing so as the author describes a brilliant story of an apprentice, Amelia Kendrick, and how her actions demonstrate what John describes. Do your people ‘make’ your company?

How to De-escalate Angry or Agitated Customers

Myra Golden

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor.

How to De-escalate Angry or Agitated Customers

Myra Golden

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor.

Ombudsman systems needs urgent shake-up, says Parliamentary Group

Helen Dewdney

I spoke at the Westminster Business Forum seminar in November 2018, where I called for changes in the oversight of the entire ADR sector. Consumer campaigners call for immediate changes. The consumer ombudsman system urgently needs changing.

Digital Feedback: Why you’re probably doing it wrong


Because getting digital feedback is so important to CX professionals, we’ll be sharing best practices for measuring the digital customer experience in an exclusive web seminar hosted by CRMXchange titled “The Five Keys to Improving Customer Experience with Digital Feedback” on April 20 at 1 p.m.

Casual sexism is alive and kicking in UK boardrooms

Helen Dewdney

Only a day after International Women’s Day, at a Retail Week seminar entitled “How to become a non-exec director”, one was left wondering what role women had as non-executive directors. During the seminar John Allan, chair of the Tesco board, made remarks about white men becoming an endangered species. I was at that seminar. Tesco Board chair not the only 1 doling out the casual sexism in Retail Week seminar Click To Tweet.

How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Yesterday I delivered a full-day of soft skills training to a new client in Denver. We had such a fun day.

6 Consumer Trends To Fuel Your Future Customer Experience

Kerry Bodine

I’m at the at the Total CX Leaders conference and just attended an excellent seminar from Max Luthy, Director of Trends & Insights at Trendwatching.com. It was so on point for companies looking to innovate the customer experience that I feel compelled to share. Max presented six trends that can help you frame your CX innovation efforts: Dynamic pricing.

New listings–COPC Inc. Global Events Calendar


This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. If you have an interest in moving your contact center beyond the traditional speed and efficiency metrics, this seminar will introduce you to some of the practical analytical approaches which are being used around the world by high performance organizations. Featured Event: May 22-25, 2017. CX17, Indianapolis, IN.

COPC Inc. Global Events Calendar


Breakfast Seminar, Auckland, New Zealand. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. Featured Event: February 6 – 8, 2017. Customer Response Summit Las Vegas . COPC Inc. will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. At the event, COPC Inc.

Amazing customer experience begins with engaged leaders


Leadership must be committed to improving and should regularly attend training, seminars and conferences. Providing amazing customer experience and customer service is not as hard as we make it seem. However, it takes commitment, diligence and lots of effort to do it well.

How to Enhance Your Status in Your Customer’s Eyes

CSM Magazine

As I teach to sales and service teams in my Becoming a Trusted Advisor seminars, our goal is to position ourselves – not as higher or lower status – but equal in status to the customer.

Call & Contact Expo 2018 – Grab Your Free Ticket!

CSM Magazine

Running alongside four other industry-leading events and boasting an unparalleled lineup of 700 cutting-edge supplier exhibitors, 200 interactive masterclasses and 500 expert-led seminars overall – Call & Contact Centre Expo will attract an audience of over 4,000 directors, consumers and decision makers. Thousands of call centre, customer contact and telemarketing professionals will flock to London’s ExCeL in March to get a glimpse at the future of the industries.

Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line


This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. So, a few months ago I had a bad day. I entered what was the busiest season of my 30s, and Portland entered the beginnings of its crazy-making stretch of rainy-grey-sky-bummer weather.

3 Ways to become Professionally Compelling to Clients

One Millimeter Mindset

Start by attending webinars, seminars and meetings. What happens when we become professionally compelling to clients? For starters, clients invite us to their business tables. As resources. Even when no “apparent” business opportunities exist.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)


We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office.

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Everything Contact Center Managers Need to Know About Quality Call Center Monitoring – On-Demand Video

Myra Golden

Join us for this encore presentation of a blockbuster seminar where you get cutting-edge advice on every aspect of setting up or fine-tuning your quality call monitoring program. Your seminar has given me the tools to build {a} new incentive program.


Integrity Solutions

Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients. Transitioning your sales culture to create greater transparency is no longer an option. By Donna Horrigan.

Guttman Scale: Definition, Characteristics and Examples

QuestionPro Audience

I am willing to attend conferences and seminars. Content Index. Guttman Scale Definition. Guttman Scale Characteristics. Steps for developing a Guttman Scale with Examples. Guttman Scale Applications with Examples. Guttman Scale Advantages. Guttman Scale Definition.

How does customer experience pay? Check out your portfolio

Heart of the Customer

HOBY is an international program that offers annual leadership seminars to high school sophomores, challenging them to log 100 hours of. You would think that the return on customer experience is obvious.

Building Executive Buy-In for CX: Lessons from Dallas


This past week, we held a Customer Experience (CX) seminar in Dallas that focused on Creating and Maintaining Executive Buy-In for CX.

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In the Name of Love – And Basketball: Social Sentiment of MLK Day


A seminar for local youth and tickets to Monday’s game. Is there a right or wrong way to honor the memory – and 90 th birthday – of the late civil rights leader Dr. Martin Luther King, Jr ?

Even Though The Customer Isn’t Always, Right, They Might As Well Be

Micah Solomon

Micah Solomon is a customer service consultant and a customer experience speaker, trainer, seminar leader, and bestselling author Here’s my definitive answer to the inevitable question, “Is the customer always right?” ” No. The customer isn’t always right. But you want to make her feel like she is. “Right” and “wrong,” even in situations much more crucial than a mere customer service misunderstanding, are hard to sort out.

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4 Winning Patient Acquisition Strategies for Healthcare Marketers


Whether you’re simply offering advice or information or partnering with company executives to set up workshops, lunch-and-learn sessions, or seminars, company wellness is a great platform for acquiring new patients.

Prevent Credit Crunch By Hiring Debt Collection Services

Magellan Solutions

Best of all, they have applied and mastered the theoretical knowledge they gained from books and seminars in real life. Debt collection is a process that all businesses, regardless of size or industry, has to deal with.

Purpose-Driven Leadership For Superior Customer Service

Micah Solomon

When we spin this story out for executives and managers in our seminars, the most common first reaction is envy: ‘‘I’d be delighted to have my rank and file achieve this level of customer service,’’ runs a typical response. ‘‘The [Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality.