Centercode

JANUARY 26, 2023

While we’re very proud of these resources, we’ve yet to cover beta categorically, from A to Z. With our latest (and biggest) project, we’re changing that.

Management 52

Management Resources 52

BirdEye

JULY 30, 2023

With the launch of the “Reserve with Google” feature for service businesses, the task of securing appointments or bookings has been simplified. This game-changing feature streamlines the appointment booking process, significantly enhancing the chances of successfully converting prospects into paying customers.

Competitive Advantage 52

Competitive Advantage Automotive Guidelines Social Media 52

Integrity Solutions

MAY 6, 2022

And for those in the sales profession, sales books are one easily accessible way to engage in continual learning, even when you’re on the road. To help you narrow it down, we have compiled a selection of some of the best sales books (in our opinion) to read this summer, starting with two from Integrity Solutions.

Sales 56

Sales Competitive Advantage B2B Tips 56

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Resources 111

Resources Customer Success eBook Multi-Channel 111

ClientSuccess

JUNE 15, 2022

4 customer success books you need to read now! Here are four customer success books you need to put on your to-read list ASAP: 1. This book has the answers. Customer success is a driving force of your corporate goals, and this book is an excellent start for any team looking to implement tried-and-true strategies for success.

Customer Success 52

Customer Success eBook Leadership Innovation 52

Experience Investigators by 360Connext

MARCH 19, 2024

We uncover strategies to provide flexibility without compromising on policy integrity, ensuring your customer interactions are not just by the book, but also by the heart. Resources Mentioned: Learn more about CXI Flight School Don’t miss the next episode!

Policies 200

Policies Roadmap Culture Leadership 200

Customers That Stick

FEBRUARY 27, 2020

In this One Win Book Review, we take a look at The 80/20 Principle by Richard Koch. The 80/20 Principle shows how we can achieve much more with much less effort, time, and resources, simply by identifying and focusing our efforts on the 20 percent that really counts. About The 80/20 Principle. Read the rest here. »

Video 88

Video Resources Customer Service Examples 88

CSM Magazine

MAY 26, 2023

However, there are many resources available that can make a job search easier and help you successfully navigate through this challenging process. Here are six of the best career support resources to help you find your next job. The university career center might also offer additional career resources and guidance.

Resources 52

Resources Culture Industry Meeting 52

Customer Bliss

JULY 6, 2018

“An actionable, smart, and fun book everyone in hospitality should read. My latest book, Would You Do That To Your Mother? ” my aim is for people to use this book as a resource to become better business leaders and employees, all working together to fix customer frustrations, earn loyalty, and drive growth.

Resources 100

Resources Case Study Comparison Hospitality 100

Doing CX Right

JANUARY 9, 2021

Seeking a top-rated Customer Experience book to increase your skills & differentiate your brand? The post International Top Selling Customer Experience Book appeared first on Doing CX Right. Read Stacy Sherman's global bestseller.

Customer Experience 52

Customer Experience Customers Brands Resources 52

Beyond Philosophy

JUNE 26, 2021

In this episode, we share 7 essential books for any Customer Experience professional to read, ideally in a tropical locale with a fruity drink in hand. From books on Customer Experience to books about psychology to 1990s bestselling business books, we have a wide variety of reading material for Customer Experience professionals.

Customer Experience Professionals 68

Customer Experience Professionals Consulting Financial Customer Experience 68

ijgolding

AUGUST 12, 2014

‘Delivering Effective Social Customer Service’ is a fantastic resource for all customer service professionals looking for help and knowledge in understanding how to best deal with customer service in the social world. We are ready for unexpected volumes of ‘social’ traffic: resourcing, escalation, house style.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

Experience Investigators by 360Connext

NOVEMBER 14, 2023

Listen in as we journey through the world of CX books that will satiate your curiosity and boost your knowledge of customer experience strategy, design, and measurement. But we aren’t just listing books here. Books Mentioned: “Why We Buy: The Science of Shopping” by Paco Underhill “Chief Customer Officer 2.0”

Chief Customer Officer 143

Chief Customer Officer Resources Measurement Strategy 143

Customer Bliss

OCTOBER 24, 2019

As Alison Circle, CCO of the Columbus library shared, it’s not just about providing books to be checked out, it’s about learning how to engage these patrons throughout the various stages of their lives. Do you know why they use your service or product and how you could best meet their needs?

Resources 185

Resources Chief Customer Officer Customer Experience Tips 185

Comm100

SEPTEMBER 22, 2016

“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. ” – Charles W.

Customer Service 100

Customer Service Case Study Gamification Culture 100

AWS Machine Learning

APRIL 16, 2024

Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on. AWS CloudFormation provides and configures those resources on your behalf, removing the risk of human error when deploying bots to new environments. Resources: # 1.

Management 85

Management Hotels Resources Policies 85

Customers That Stick

MARCH 5, 2020

In this One Win Book Review, we take a look at The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. About The Effortless Experience.

Retail 88

Retail Loyalty Video Resources 88

CSM Practice

JULY 15, 2020

The Internet offers endless resources for research, news, reference, and books about Customer Success. There are many Customer Success books that are published every year. In this blog, we ‘re going to highlight the Top 10 must-read Customer Success Books for CSMs and aspiring CS practitioners.

Customer Success 52

Customer Success Handbook Guidelines Customers 52

Customer Bliss

FEBRUARY 18, 2022

If you’re looking for resources to share with your team on experience leadership, I encourage you to take a look at the authors on this year’s Global Gurus list of customer experience leaders for inspiration (a sincere thank you to Global Gurus for including me in the list once again). Download resources here ».

Customer Experience 286

Customer Experience Chief Customer Officer Leadership Course 286

CSM Practice

JULY 15, 2020

The Internet offers endless resources for research, news, reference, and books about Customer Success. There are many Customer Success books that are published every year. In this blog, we ‘re going to highlight the Top 10 must-read Customer Success Books for CSMs and aspiring CS practitioners. Takeaway: .

Customer Success 52

Customer Success Customer Retention Customers Strategy 52

CSM Practice

JULY 15, 2020

The Internet offers endless resources for research, news, reference, and books about Customer Success. There are many Customer Success books that are published every year. In this blog, we ‘re going to highlight the Top 10 must-read Customer Success Books for CSMs and aspiring CS practitioners. Takeaway: .

Customer Success 52

Customer Success Customer Retention Customers Strategy 52

ijgolding

JUNE 16, 2015

The significance of that date is because it was the year that Jeanne Bliss wrote her first book for CCO’s – if you have never read ‘ Chief Customer Officer: Getting Past Lip Service to Passionate Action ‘ – I urge you to do so. Fortunately help is at hand – and has been since 2006. Happy reading!

Chief Customer Officer 120

Chief Customer Officer How To Leadership Customer Experience Professionals 120

Comm100

FEBRUARY 12, 2023

A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support. A university chatbot can be integrated with existing resources to guide students towards the information they need.

Chatbots 173

Chatbots Self Service Resources Social Media 173

C3Centricity

MARCH 12, 2024

By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales. HubSpot is a prime example of content marketing done right.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

Team Support

JUNE 3, 2020

Let’s explore all of the tools and resources available to you to make the best use of your time and get your customer’s issues resolved more quickly. We regularly produce relevant thought-leadership content in the form of this blog, editorial articles, white papers, e-books, and webinars. And it’s certainly more empowering!

Resources 64

Resources e-support Self Service Knowledge Base 64

Comm100

JUNE 27, 2023

Factors such as the rising prevalence of mental health issues, increased awareness and destigmatization of seeking help, and limited resources and/or budget all contribute to the caseload overload challenge in college counseling centers. For others who need more support, a meeting can then be booked in.

How To 130

How To Wait Times Resources Chatbots 130

Helen Dewdney

SEPTEMBER 23, 2019

Some holiday bookings include flights with airlines unrelated to the Thomas Cook Group. If you have booked a holiday with Thomas Cook and yet to go. You may have booked a church, reception room or additional transport as part of your travel plans. Excursions paid for should be refunded if you booked them as part of the package.

Airlines 65

Airlines Transportation Travel Hotels 65

Wootric CX Blog

MARCH 23, 2020

How satisfied are you with the resources you have to do your job at this time? Book a consultative demo today. and followup question. . Example questions about effort: How satisfied are you with the support you are receiving from [our company] during the crisis? Learn how Wootric can help you measure and improve customer experience.

Resources 97

Resources Effort Score Survey Analytics 97

Eptica

MARCH 27, 2019

Date: Wednesday, March 27, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Three books that highlight the importance of the Voice of the Customer. Author: Taoufik Massoussi - Product Manager & Head of AI In a previous post, Olivier Njamfa reviewed his five favorite books on the subject of trust and the customer journey.

Net Promoter Score 66

Net Promoter Score Loyalty Airlines Customer Journeys 66

Kayako

JULY 6, 2017

All that is captured in these customer service books. Luckily, as support grows as an industry, support minded folks are taking to their computers to write books on customer service which serve as guidance and thought-leadership for those building a career within it. 10 of the best career-inspiring customer service books.

Self Service 93

Self Service Handbook Customer Service Culture 93

Eptica

MARCH 6, 2019

Date: Wednesday, March 6, 2019 Author: Pascal Gauvrit - CTO The importance of AI to balancing customer service resources. However, dealing with these growing volumes, across multiple channels, is not straightforward, particularly as resources have not always kept pace with demand. Published on: March 06, 2019.

Resources 65

Resources Customer Service Social Media Consumers 65

Comm100

JUNE 6, 2023

Colleges should promote mental health awareness on campus by organizing workshops, seminars, and campaigns to educate students, faculty, and staff about mental health issues, their signs, and the resources that are available to them should they need it. It’s also important to reduce the stigma around the topic.

How To 130

How To Resources Training Meeting 130

Customer Bliss

MAY 25, 2018

As you may know, I’ve just released a new book, Would You Do That To Your Mother? The Make Mom Proud Standard for How to Treat Your Customers – and I’m excited to show you the inside of the book and its components in the video below. There’s a method to this!

Culture 277

Culture Customer Experience Hotels Policies 277

Customer Bliss

AUGUST 30, 2021

They need a blend of high tech to enable high touch, as I discussed with a recent guest on my livestream , Deborah Westphal, author of a book on this subject entitled Convergence. Yes, you can book your ticket online, but it’s the gate agent’s concern in making your connection that shows if she’s been honored—so she can honor you.

Case Study 310

Case Study Hotels Travel Company 310

Comm100

JULY 6, 2021

The cost to run it, the expertise to set it up, and the time to manage it – all this needs a level of resource that they can only dream of. Sitting within the live chat app, Task Bot is a 24/7 customer attendant that answers visitors’ questions and helps to guide them to the right resource or agent.

Chatbots 251

Chatbots Sales eBook Resources 251

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

West Monroe

JUNE 5, 2018

It’s an amazing program that allows employees to focus on a passion that they normally wouldn’t have the time or resources to support, while helping West Monroe’s mission to develop the next generation of leaders—both at work and in our communities. Why Education is Important to Me.

Resources 49

Resources Technology Conference Course 49