My First Experience At Amazon Books

Experience Matters

Last week I visited Amazon Books in Dedham, MA, one of the online giant’s 13 physical retail locations. We were greeted by a cheerful employee who asked if we had been in an Amazon Books before. Customer experience Amazon Amazon Books Amazon Prime retail

Every Great Leader Has an Experience Book. Do You?

Steve DiGioia

This builds our “ experience book ” that’s stored in our memory to reference in the future. Your past actions and their positive, or negative results, builds page after page in your experience book. The post Every Great Leader Has an Experience Book.

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Book Review – On Purpose – Delivering a branded customer experience people love


The book has been designed to specifically do the following: ‘Inspire’ – through the sharing of stories and their underlying customer centric philosophy. ‘Illustrate’ – using the example of a brand to highlight the three main parts of the book.

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Customer Experience Best Books of 2019 – 2020 Readings


Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.

How to Create Strong Community Personas

Speaker: Carrie Melissa Jones, Community Consultant

Ever wonder how to build effective community personas? Join Vanilla Forums on Tuesday, June 16th at 12 PM ET as Carrie Melissa Jones, Co-Author of Building Brand Communities, clears away the noise around community personas and gives you a method for doing member research to refine your personas.

Book Review: The Non-Obvious Guide to Emotional Intelligence

Joe Rawlinson

The book’s short chapters are easy to skim so you can find relevant topics that are of interest to you and your business. This book has some very actionable examples presented via case studies that the author has done with clients. Book Reviews

Top 10 Customer Success Books


We have put together a list of the top 10 customer success books to help understand and learn more about this subject through the perspective of the thought leaders and experts in this field. The overarching theme in this book is that a focus on current customers is necessary to drive success.

Outwitting the Devil – Book Review

Joe Rawlinson

You may know Napoleon Hill from his book Think and Grow Rich. Many people don’t know that Napoleon Hill wrote another book that wasn’t released until well after his death. The last two thirds of the book contains the manuscript of an interview Hill conducts with the Devil.

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The Non-Designer’s Design Book by Robin Williams (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. About The Non-Designer’s Design Book.

Little Gold Book of Yes! Attitude by Jeffrey Gitomer (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Little Gold Book of YES! Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! About Little Gold Book of YES!

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Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences.

Top 30 Customer Service Books Every Team Needs to Read


Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But we still want you to be able to take advantage of the books that can transform your current customer support operations.

Episode 59 – The CX Benefits of a Culture Book

Kristina Evey

Culture is … Read More Episode 59 – The CX Benefits of a Culture Book. The post Episode 59 – The CX Benefits of a Culture Book appeared first on Kristina Evey. On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience. Culture Employee Experience Podcasting Uncategorized

Write Your Company’s Bestselling Customer Service Book


Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. They do a new book every year.

TripAdvisor Instant Booking: Quick Guide


What is TripAdvisor Instant Booking? Case in point: TripAdvisor’s Instant Booking feature. With TripAdvisor Instant Booking, travelers can reserve hotels and accommodations directly on the site. Allows travelers to click on “Book on TripAdvisor” from your TripAdvisor listing.

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

Book Review – Chief Customer Officer 2.0 – How to Build Your Customer Driven Growth Engine


The significance of that date is because it was the year that Jeanne Bliss wrote her first book for CCO’s – if you have never read ‘ Chief Customer Officer: Getting Past Lip Service to Passionate Action ‘ – I urge you to do so.

Uplifting Service – Book Review from Technology Guru

Up Your Service

Uplifting Service book review by Daniel Rimmelzwaan. In this book, Ron Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. from the book jacket back flap). Uplifting Service book book review Technology

Essentialism – Book Review

Joe Rawlinson

” That simple yet powerful statement is the theme of Greg Mckeown’s book Essentialism: The Disciplined Pursuit of Less. Mckeown’s book walks through actionable steps you can take to successfully pursue less of everything in your life. Book Reviews

Finish by Jon Acuff (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Finish by Jon Acuff. FROM THE PUBLISHER: From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done.

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Hug Your Haters: A Groundbreaking New Book by Jay Baer

Experience Investigators by 360Connext

The post Hug Your Haters: A Groundbreaking New Book by Jay Baer appeared first on Customer Experience Consulting. Customer Engagement Customer Experience Featured Opinion Review book review complaints customer service Jay Baer linkedin loyalty Social MediaDon’t get me started.

How Employees Own the Customer Experience with Workplace Book Clubs

Experience Investigators by 360Connext

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Do you have a workplace book club?

3 Reasons I Love Ann Handley – and Her Book!

Experience Investigators by 360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Back to the book. But this book.

The Ultimate List of Product Management Resources: Books, Blogs, and More


In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. So treat yourself to a book every quarter. Books for Product Managers. book-club.

CCXP Exam Preparation – finally a book to help you…


Finally, a book has been written to help anyone aspiring to become a Certified Customer Experience Professional (CCXP)! In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam.

Must Read: 5 Books with Tips and Techniques to Improve Your Customer Experience and Service

Customer Bliss

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation.

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The New Book Revealed: Be Your Customer’s Hero

Customers That Stick

My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. I am truly thrilled to put this book into the hands of customer-facing professionals all around the world. The book is available at Amazon and Barnes and Noble.

The Pandemic Recipe Book: Baking on the Rise During Lockdown

Brandwatch CX



Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling book

The Client Book Club

Forrester's Customer Insights

This week, Forrester’s Board of Clients was in Cambridge. This amazing group advises the company on strategy, new products, and improving our service. Over the years, they have had a big influence on how we work and where we are going — this year, the discussion was particularly valuable.

Book Review: The War of Art

Joe Rawlinson

If you create anything at all, this book is for you. If you are a writer, artist, entrepreneur, business owner, or hobbyist, this book is for you. Pressfield’s book reads more like a serious of short essays that are easy to digest. Book Reviews

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Book Review: Perry Marshall’s 80/20

Joe Rawlinson

Fortunately, Perry Marshall’s book 80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More helps bridge the gap between theories and how you can take action with it in your business. Why this Book? My Recommendation: Buy this Book. Book Reviews

5 #Leadership Books You Must Read in 2019

CX Journey

I still love to hold and read physical books (as opposed to audible, Kindle, etc.). I don't know how many books I added to my library this year, but it was a lot. I read the first two books on cross-country travel last week, with time to spare for chatting with my seatmates. (In

Book Giveaway: Kayako’s Essential Customer Experience Collection


To help, I want to give you 5 books that will empower you to understand the trends and lead your customer service, success, or support departments away from the traditional helpdesk experience into a new age of customer experience. Because all of these books are on my “must read” list, I’m giving away free copies of this entire CX collection to 3 lucky winners. Power has been handed back to service, support and success teams.

Outwitting the Devil – Book Review

Joe Rawlinson

You may know Napoleon Hill from his book Think and Grow Rich. Many people don’t know that Napoleon Hill wrote another book that wasn’t released until well after his death. The last two thirds of the book contains the manuscript of an interview Hill conducts with the Devil.

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James Patterson's New Book Will Self-Destruct in 24 Hours


James Patterson has written lots of books. He’s known for thrilling readers with his engaging style. But he’s never thrilled them like this before.

Catching the Winds of Change: Book Review of Outside-In


To the CX laggard: In the book Outside In, by Harley Manning and Kerry Bodine, the authors recount an anecdote told to them by a mutual friend who happens to be an avid sailor.