My First Experience At Amazon Books

Experience Matters

Last week I visited Amazon Books in Dedham, MA, one of the online giant’s 13 physical retail locations. We were greeted by a cheerful employee who asked if we had been in an Amazon Books before. Customer experience Amazon Amazon Books Amazon Prime Amazon.com retail

Book Review: The Non-Obvious Guide to Emotional Intelligence

Joe Rawlinson

The book’s short chapters are easy to skim so you can find relevant topics that are of interest to you and your business. This book has some very actionable examples presented via case studies that the author has done with clients. Book Reviews

Book Review – On Purpose – Delivering a branded customer experience people love

ijgolding

The book has been designed to specifically do the following: ‘Inspire’ – through the sharing of stories and their underlying customer centric philosophy. ‘Illustrate’ – using the example of a brand to highlight the three main parts of the book.

Brands 255

Episode 59 – The CX Benefits of a Culture Book

Kristina Evey

Culture is … Read More Episode 59 – The CX Benefits of a Culture Book. The post Episode 59 – The CX Benefits of a Culture Book appeared first on Kristina Evey. On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience. Culture Employee Experience Podcasting Uncategorized

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Must Read: 5 Books with Tips and Techniques to Improve Your Customer Experience and Service

Customer Bliss

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation.

Tips 167

Top 30 Customer Service Books Every Team Needs to Read

Comm100

Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But we still want you to be able to take advantage of the books that can transform your current customer support operations.

Uplifting Service – Book Review from Technology Guru

Up Your Service

Uplifting Service book review by Daniel Rimmelzwaan. In this book, Ron Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. from the book jacket back flap). Uplifting Service book book review Technology

Essentialism – Book Review

Joe Rawlinson

” That simple yet powerful statement is the theme of Greg Mckeown’s book Essentialism: The Disciplined Pursuit of Less. Mckeown’s book walks through actionable steps you can take to successfully pursue less of everything in your life. Book Reviews

How To 124

Book Review – Chief Customer Officer 2.0 – How to Build Your Customer Driven Growth Engine

ijgolding

The significance of that date is because it was the year that Jeanne Bliss wrote her first book for CCO’s – if you have never read ‘ Chief Customer Officer: Getting Past Lip Service to Passionate Action ‘ – I urge you to do so.

Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences.

Write Your Company’s Bestselling Customer Service Book

ShepHyken

Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. They do a new book every year.

Hug Your Haters: A Groundbreaking New Book by Jay Baer

360Connext

The post Hug Your Haters: A Groundbreaking New Book by Jay Baer appeared first on Customer Experience Consulting. Customer Engagement Customer Experience Featured Opinion Review book review complaints customer service Jay Baer linkedin loyalty Social MediaDon’t get me started.

Book Notes: To Sell is Human by Daniel H. Pink

COPC

This edition of Book Notes is shared by Himanshu Choudhary, Sales and Marketing Lead in the APAC region, and is a summation of Daniel H. Pink, is such a book, possessing a very distinctive approach to different areas of sales, influence and persuasion in every chapter.

Sales 52

How Employees Own the Customer Experience with Workplace Book Clubs

360Connext

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Do you have a workplace book club?

3 Reasons I Love Ann Handley – and Her Book!

360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Back to the book. But this book.

CCXP Exam Preparation – finally a book to help you…

ijgolding

Finally, a book has been written to help anyone aspiring to become a Certified Customer Experience Professional (CCXP)! In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam.

Multi-Channel Customer Marketing E-Book

Optimove

In this e-book, you will learn about the pros, cons and best practices of each channel, and learn to orchestrate winning multi-channel campaigns. The post Multi-Channel Customer Marketing E-Book appeared first on Optimove Learn How to Win Multi-Channel Campaigns for Your Company. In this age of multiple screens, multi-channel marketing is a fact of life.

Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling book

5 #Leadership Books You Must Read in 2019

CX Journey

I still love to hold and read physical books (as opposed to audible, Kindle, etc.). I don't know how many books I added to my library this year, but it was a lot. I read the first two books on cross-country travel last week, with time to spare for chatting with my seatmates. (In

Book Giveaway: Kayako’s Essential Customer Experience Collection

Kayako

To help, I want to give you 5 books that will empower you to understand the trends and lead your customer service, success, or support departments away from the traditional helpdesk experience into a new age of customer experience. Because all of these books are on my “must read” list, I’m giving away free copies of this entire CX collection to 3 lucky winners. Power has been handed back to service, support and success teams.

Outwitting the Devil – Book Review

Joe Rawlinson

You may know Napoleon Hill from his book Think and Grow Rich. Many people don’t know that Napoleon Hill wrote another book that wasn’t released until well after his death. The last two thirds of the book contains the manuscript of an interview Hill conducts with the Devil.

Tools 116

9 Books I Think All College Seniors Should Read

Myra Golden

Here’s one of the smart questions she asked me, “What books would you recommend that my younger self, say my senior year in college, should read? What books would position me to be the most successful version of myself?”

Five must-read books to improve your customer experience and service skills

MyCustomer

Five must-read books to improve your CX skills Loyalty.

Catching the Winds of Change: Book Review of Outside-In

MaritzCX

To the CX laggard: In the book Outside In, by Harley Manning and Kerry Bodine, the authors recount an anecdote told to them by a mutual friend who happens to be an avid sailor.

260
260

Catching the Winds of Change: Book Review of Outside-In

MaritzCX

To the CX laggard: In the book Outside In, by Harley Manning and Kerry Bodine, the authors recount an anecdote told to them by a mutual friend who happens to be an avid sailor.

260
260

Summer Reading for Designers: 8 Books for Creative Insight & Inspiration

Truthlab

If you’re in the mood for learning and retrospection, check-out the books on our Summer Reading for Designers list. This book teaches product designers how to think and frame problems in the dynamic context of startups. Book of Ideas, Volume 2 by Radim Malinic.

Essentialism – Book Review

Joe Rawlinson

” That simple yet powerful statement is the theme of Greg Mckeown’s book Essentialism: The Disciplined Pursuit of Less. Mckeown’s book walks through actionable steps you can take to successfully pursue less of everything in your life. Book Reviews

Four of The Best Books I Read in 2017

Myra Golden

Scroll on down if my book list doesn’t interest you. I read hardbacks, love nestling up with my Kindle, and I also listen to a lot of Audible books. As a Happy New Year gift to you, I’m sharing four of my favorite books from 2017. This book did just that for me.

Book Notes: Hug Your Haters by Jay Baer

COPC

In this edition of Book Notes, COPC Inc.’s s marketing director, Jim Von Seggern, provides an overview of Jay Baer’s book, Hug Your Haters. The book is, in part, built around consumer research produced in partnership between the author, Jay Baer, and research group Edison Research.

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

I am so excited to share the news with all of you that I have a book coming out in July! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons. The Book. Pre-order the book.

10 brand and marketing books to read this year

Qualtrics

If you’re looking to gain inspiration for your next marketing or branding project, check out these 10 books. In each chapter of this book, she interviews a different expert in the field such as Malcolm Gladwell, Tom Peters, Seth Godin, and godfather of modern branding Wally Olins.

Book Notes: Hit Refresh by Satya Nadella

COPC

Book Notes is a periodic blog feature where COPC Inc. employees share their notes on books, particularly those of interest to professionals working within the customer experience industry. It’s a lot to expect from one book, but Mr. Nadella delivers.

7 must-read books in employee experience

Qualtrics

Often the secrets of their success aren’t exactly secret – there are countless books detailing the ways companies and managers have nailed the employee experience. Employee experience is hotter than ever, and new books hit the shelves daily. Download the whole list here and be entered to win one of the books from the list. The first 50 people to download will receive a free copy of one book on the list! Updated May 29th, 2019.

Into the Unknown! The parallel universe of self-publishing – the experience of publishing a book about customer experience!

ijgolding

The journey started with great excitement and anticipation, and ended in the best way possible, with my first book Customer What? Converting a manuscript into a book is full on. And isn’t it made just that little bit worse by the subject matter of the book?

Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling book

10 Best Customer Service Books You Need To Read In 2018

Call Center Pros

We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. 10 Best Customer Service Books. Which of these books would you like to read?