My First Experience At Amazon Books

Experience Matters

Last week I visited Amazon Books in Dedham, MA, one of the online giant’s 13 physical retail locations. We were greeted by a cheerful employee who asked if we had been in an Amazon Books before. Customer experience Amazon Amazon Books Amazon Prime Amazon.com retail

TripAdvisor Instant Booking: Quick Guide

ReviewTrackers

What is TripAdvisor Instant Booking? Case in point: TripAdvisor’s Instant Booking feature. With TripAdvisor Instant Booking, travelers can reserve hotels and accommodations directly on the site. Allows travelers to click on “Book on TripAdvisor” from your TripAdvisor listing.

Book Review – On Purpose – Delivering a branded customer experience people love

ijgolding

The book has been designed to specifically do the following: ‘Inspire’ – through the sharing of stories and their underlying customer centric philosophy. ‘Illustrate’ – using the example of a brand to highlight the three main parts of the book.

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Essentialism – Book Review

Joe Rawlinson

” That simple yet powerful statement is the theme of Greg Mckeown’s book Essentialism: The Disciplined Pursuit of Less. Mckeown’s book walks through actionable steps you can take to successfully pursue less of everything in your life. Book Reviews

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Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences.

5 #Leadership Books You Must Read in 2019

CX Journey

I still love to hold and read physical books (as opposed to audible, Kindle, etc.). I don't know how many books I added to my library this year, but it was a lot. I read the first two books on cross-country travel last week, with time to spare for chatting with my seatmates. (In

Outwitting the Devil – Book Review

Joe Rawlinson

You may know Napoleon Hill from his book Think and Grow Rich. Many people don’t know that Napoleon Hill wrote another book that wasn’t released until well after his death. The last two thirds of the book contains the manuscript of an interview Hill conducts with the Devil.

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Uplifting Service – Book Review from Technology Guru

Up Your Service

Uplifting Service book review by Daniel Rimmelzwaan. In this book, Ron Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. from the book jacket back flap). Uplifting Service book book review Technology

How Employees Own the Customer Experience with Workplace Book Clubs

360Connext

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Do you have a workplace book club?

Essentialism – Book Review

Joe Rawlinson

” That simple yet powerful statement is the theme of Greg Mckeown’s book Essentialism: The Disciplined Pursuit of Less. Mckeown’s book walks through actionable steps you can take to successfully pursue less of everything in your life. Book Reviews

3 Reasons I Love Ann Handley – and Her Book!

360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Back to the book. But this book.

Write Your Company’s Bestselling Customer Service Book

ShepHyken

Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. They do a new book every year.

CCXP Exam Preparation – finally a book to help you…

ijgolding

Finally, a book has been written to help anyone aspiring to become a Certified Customer Experience Professional (CCXP)! In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam.

Book Review – Chief Customer Officer 2.0 – How to Build Your Customer Driven Growth Engine

ijgolding

The significance of that date is because it was the year that Jeanne Bliss wrote her first book for CCO’s – if you have never read ‘ Chief Customer Officer: Getting Past Lip Service to Passionate Action ‘ – I urge you to do so.

Hug Your Haters: A Groundbreaking New Book by Jay Baer

360Connext

The post Hug Your Haters: A Groundbreaking New Book by Jay Baer appeared first on Customer Experience Consulting. Customer Engagement Customer Experience Featured Opinion Review book review complaints customer service Jay Baer linkedin loyalty Social MediaDon’t get me started.

Best Customer Experience Books of 2018 and What to Look Out for in 2019

eglobalis

Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

I am so excited to share the news with all of you that I have a book coming out in July! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons. The Book. Pre-order the book.

Book Giveaway: Kayako’s Essential Customer Experience Collection

Kayako

To help, I want to give you 5 books that will empower you to understand the trends and lead your customer service, success, or support departments away from the traditional helpdesk experience into a new age of customer experience. Because all of these books are on my “must read” list, I’m giving away free copies of this entire CX collection to 3 lucky winners. Power has been handed back to service, support and success teams.

Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling book

9 Books I Think All College Seniors Should Read

Myra Golden

Here’s one of the smart questions she asked me, “What books would you recommend that my younger self, say my senior year in college, should read? What books would position me to be the most successful version of myself?”

10 brand and marketing books to read this year

Qualtrics

If you’re looking to gain inspiration for your next marketing or branding project, check out these 10 books. In each chapter of this book, she interviews a different expert in the field such as Malcolm Gladwell, Tom Peters, Seth Godin, and godfather of modern branding Wally Olins.

Book Review: The War of Art

Joe Rawlinson

If you create anything at all, this book is for you. If you are a writer, artist, entrepreneur, business owner, or hobbyist, this book is for you. Pressfield’s book reads more like a serious of short essays that are easy to digest. Book Reviews

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A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys!

Who's Your Gladys?

The post A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys! Best practices customer loyalty Customer Service customer service performance Lori Jo Vest Marilyn Suttle Taming Gladys customer service book customer service trainingThis simple exercise creates lasting changes in the way your team thinks and acts with customers. They get to hear how their peers handle tough situations.

Book Notes: Hug Your Haters by Jay Baer

COPC

In this edition of Book Notes, COPC Inc.’s s marketing director, Jim Von Seggern, provides an overview of Jay Baer’s book, Hug Your Haters. The book is, in part, built around consumer research produced in partnership between the author, Jay Baer, and research group Edison Research.

Book Review: Perry Marshall’s 80/20

Joe Rawlinson

Fortunately, Perry Marshall’s book 80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More helps bridge the gap between theories and how you can take action with it in your business. Why this Book? My Recommendation: Buy this Book. Book Reviews

Catching the Winds of Change: Book Review of Outside-In

MaritzCX

To the CX laggard: In the book Outside In, by Harley Manning and Kerry Bodine, the authors recount an anecdote told to them by a mutual friend who happens to be an avid sailor.

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Catching the Winds of Change: Book Review of Outside-In

MaritzCX

To the CX laggard: In the book Outside In, by Harley Manning and Kerry Bodine, the authors recount an anecdote told to them by a mutual friend who happens to be an avid sailor.

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Our New Business Book Review Series: One Win Book Reviews

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Customer Service Blog

Outwitting the Devil – Book Review

Joe Rawlinson

You may know Napoleon Hill from his book Think and Grow Rich. Many people don’t know that Napoleon Hill wrote another book that wasn’t released until well after his death. The last two thirds of the book contains the manuscript of an interview Hill conducts with the Devil.

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Into the Unknown! The parallel universe of self-publishing – the experience of publishing a book about customer experience!

ijgolding

The journey started with great excitement and anticipation, and ended in the best way possible, with my first book Customer What? Converting a manuscript into a book is full on. And isn’t it made just that little bit worse by the subject matter of the book?

Join The Evolution of a Book Title - Frank Reactions

Tema Frank

When I wrote my first book choosing a title was easy; the content made it obvious: Canada’s Best Employers for Women: A Guide for Job Hunters, Employees & Employers. The book became a best seller, and was … Continue Reading → The post Join The Evolution of a Book Title appeared first on Frank Reactions. Blog Content Marketing Research book customer experience marketing people

Four of The Best Books I Read in 2017

Myra Golden

Scroll on down if my book list doesn’t interest you. I read hardbacks, love nestling up with my Kindle, and I also listen to a lot of Audible books. As a Happy New Year gift to you, I’m sharing four of my favorite books from 2017. This book did just that for me.

Book Notes: Hit Refresh by Satya Nadella

COPC

Book Notes is a periodic blog feature where COPC Inc. employees share their notes on books, particularly those of interest to professionals working within the customer experience industry. It’s a lot to expect from one book, but Mr. Nadella delivers.

30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

eglobalis

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books. The post 30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend! appeared first on Eglobalis. Business Transformation CX Culture Transformations Customer Experience CX Crisis Management Experience Design Humans Experience Innovations Impacting CX People Experience Quality CX Management Technology Experience

Top Business Books to Read in 2018

Topdown

Top business book reads from MBO Partners

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10 Best Customer Service Books You Need To Read In 2018

Call Center Pros

We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. 10 Best Customer Service Books. Which of these books would you like to read?

Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling book