kommunicate

FEBRUARY 23, 2023

Booking a doctor’s appointment is a cumbersome process, and it must be seamless considering the fact that [.] The post Revolutionizing Healthcare: The Benefits And Challenges Of Booking Doctors Appointment Online appeared first on Kommunicate Blog. In the US, this time can go as high as 22 days.

Healthcare 78

Healthcare Report Customers 78

Heart of the Customer

JANUARY 8, 2021

As an avid reader dedicated to continually expanding my professional knowledge, I’m always interested in new books relating to customer experience. The post Fun Read/Flawed Approach (Book Review) appeared first on Heart of the Customer.

Customer Experience 88

Customer Experience Customers Customer Journeys Customer Voice 88

Beyond Philosophy

JULY 20, 2021

Today, I will share seven books that are an essential summer read for anyone in business. I hope that these books will make the same impact on you that they did on me. We shared these books on a recent podcast, chosen because we liked them a lot or, in some instances, because they changed our lives. This book changed my life.

Customer Experience 148

Customer Experience Consulting Customers Customer Experience Management 148

kommunicate

DECEMBER 27, 2022

This is where reading some best books on customer service can be your savior! The post 9 Of The Best Books On Customer Service That You Can’t Miss appeared first on Kommunicate Blog. .” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! Do you know that [.].

Customer Service 90

Customer Service Customers 90

Help Scout

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. If you see a book on customer experience and it’s from Disney, grab it. “

Customer Experience 109

Customer Experience Customers Retail Chief Customer Officer 109

CX Journey

DECEMBER 11, 2018

I still love to hold and read physical books (as opposed to audible, Kindle, etc.). I don't know how many books I added to my library this year, but it was a lot. I read the first two books on cross-country travel last week, with time to spare for chatting with my seatmates. (In Image courtesy of Pixabay What's in your library?

Leadership 151

Leadership Customer Experience Employee Engagement Guidelines 151

CSM Magazine

MARCH 20, 2023

Marketing books can answer these demands with hard facts. Students should check out several books if they want to ace marketing assignments. Students should check out several books if they want to ace marketing assignments. Holt This book is a must-read for those interested in the history of popular American brands.

Marketing 52

Marketing Social Media Case Study Advertising 52

Experience Investigators by 360Connext

OCTOBER 15, 2014

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Back to the book. But this book. I often end up disliking the tone of the typical “rule” book.

Customer Experience 275

Customer Experience Communication Social Media Consulting 275

MyCustomer

NOVEMBER 18, 2022

Engagement The best customer experience books of 2022.

Customer Experience 119

Customer Experience Customers Data Engagement 119

Centercode

JANUARY 26, 2023

What You Need to Know About Beta is a series of detailed guides that will ultimately come together to form a book that we plan to publish, providing in-depth information covering all aspects of beta testing, including its many variations ranging from mobile to enterprise. With our latest (and biggest) project, we’re changing that.

Management 52

Management Resources 52

Kristina Evey

JULY 25, 2019

Culture is … Read More Episode 59 – The CX Benefits of a Culture Book. The post Episode 59 – The CX Benefits of a Culture Book appeared first on Kristina Evey. On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience.

Culture 120

Culture Customer Experience Customers Employee Experience 120

Experience Investigators by 360Connext

NOVEMBER 5, 2014

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Maybe instead of books you recommend articles or blogs to discuss. Must-Read Classics.

Customer Experience 273

Customer Experience Customers Net Promoter Score Employee Engagement 273

Integrity Solutions

MAY 6, 2022

And for those in the sales profession, sales books are one easily accessible way to engage in continual learning, even when you’re on the road. To help you narrow it down, we have compiled a selection of some of the best sales books (in our opinion) to read this summer, starting with two from Integrity Solutions.

Sales 59

Sales Competitive Advantage B2B Customers 59

Customers That Stick

FEBRUARY 20, 2020

In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service. About The Non-Designer’s Design Book.

Customer Service 78

Customer Service Customer Experience Exercises Customers 78

Kayako

JANUARY 4, 2017

To help, I want to give you 5 books that will empower you to understand the trends and lead your customer service, success, or support departments away from the traditional helpdesk experience into a new age of customer experience. We’re giving away: The Effortless Experience. The Ten Principles Behind Great Customer Experiences.

Customer Experience 171

Customer Experience Customers Customer Centricity Customer Service 171

Customers That Stick

FEBRUARY 6, 2020

In this One Win Book Review, we take a look at Little Gold Book of YES! Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! About Little Gold Book of YES! Attitude by Jeffrey Gitomer. FROM THE PUBLISHER: Every business winner has one thing in common: a YES!

Customer Service 78

Customer Service Customer Experience Customers Video 78

ijgolding

APRIL 3, 2017

Finally, a book has been written to help anyone aspiring to become a Certified Customer Experience Professional (CCXP)! Not only does the book contain example questions, supported by detailed answers, it has been produced in the spirit of the CX profession – not with the explicit intention of making money!

Customer Experience Professionals 152

Customer Experience Professionals Customer Experience Customer Centricity Healthcare 152

Help Scout

SEPTEMBER 27, 2021

I knew I had plenty of learning to do, so I read a bunch of customer service and business books. The first book that made a real impact on my thinking about customer service was 2010’s “ Exceptional Service, Exceptional Profit ,” by Micah Solomon and Leonardo Inghilleri. But I’m not trying to sell you a particular book here.

Customer Service 75

Customer Service Customers Customer Experience Fashion 75

eglobalis

NOVEMBER 21, 2019

Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.

Customer Experience 102

Customer Experience Customers Customer Centricity Customer relationships 102

InMoment XI

DECEMBER 1, 2015

To the CX laggard: In the book Outside In, by Harley Manning and Kerry Bodine, the authors recount an anecdote told to them by a mutual friend who happens to be an avid sailor. This friend recounts how when she’s out on the water she’ll often pick another boat at random, put on the speed, View Article.

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InMoment XI

DECEMBER 1, 2015

To the CX laggard: In the book Outside In, by Harley Manning and Kerry Bodine, the authors recount an anecdote told to them by a mutual friend who happens to be an avid sailor. This friend recounts how when she’s out on the water she’ll often pick another boat at random, put on the speed, View Article

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Customer Bliss

AUGUST 8, 2019

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation. into a multi-billion dollar brand.

Customer Experience 143

Customer Experience Customers Chief Customer Officer Hotels 143

ChurnZero

OCTOBER 14, 2022

Sooner or later, if you’re in Customer Success at a growing SaaS company, you’ll need to undergo a book shift. A book shift is where you take all of the accounts your CS organization is responsible for, and reassign them to new CSMs. For CSMs, it could mean a more balanced book of business and increased clarity.

Communication 52

Communication Customer Experience Customers Meeting 52

ClientSuccess

JUNE 15, 2022

4 customer success books you need to read now! Here are four customer success books you need to put on your to-read list ASAP: 1. This book has the answers. Customer success is a driving force of your corporate goals, and this book is an excellent start for any team looking to implement tried-and-true strategies for success.

Customer Success 52

Customer Success Customers eBook Strategy 52

Customers That Stick

JANUARY 30, 2020

In this One Win Book Review, we take a look at Finish by Jon Acuff. FROM THE PUBLISHER: From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done. About Finish.

Customer Service 113

Customer Service Customer Experience Customers Video 113

Joe Rawlinson

SEPTEMBER 18, 2019

The book’s short chapters are easy to skim so you can find relevant topics that are of interest to you and your business. The book focuses on how to overcome the current business environment in which we find ourselves: surrounded by things that are volatile, uncertain, complex, and ambiguous.

Case Study 95

Case Study Customers Interaction Study 95

Pretium Solutions

JUNE 15, 2021

Mark Cuban, billionaire businessman and Shark Tank investor, says: “I read every book and magazine I could. Heck, three bucks for a magazine, twenty bucks for a book. One good idea would lead to a customer or a solution, and those magazines and books paid for themselves many times over. ” Bill Gates reads one book a week.

Customer Experience 52

Customer Experience Leadership Industry Customers 52

Pretium Solutions

JUNE 15, 2021

Mark Cuban, billionaire businessman and Shark Tank investor, says: “I read every book and magazine I could. Heck, three bucks for a magazine, twenty bucks for a book. One good idea would lead to a customer or a solution, and those magazines and books paid for themselves many times over. ” Bill Gates reads one book a week.

Customer Experience 52

Customer Experience Leadership Industry Customers 52

Pretium Solutions

JUNE 15, 2021

Mark Cuban, billionaire businessman and Shark Tank investor, says: “I read every book and magazine I could. Heck, three bucks for a magazine, twenty bucks for a book. One good idea would lead to a customer or a solution, and those magazines and books paid for themselves many times over. ” Bill Gates reads one book a week.

Customer Experience 52

Customer Experience Leadership Industry Customers 52

Pretium Solutions

JUNE 15, 2021

Mark Cuban, billionaire businessman and Shark Tank investor, says: “I read every book and magazine I could. Heck, three bucks for a magazine, twenty bucks for a book. One good idea would lead to a customer or a solution, and those magazines and books paid for themselves many times over. ” Bill Gates reads one book a week.

Customer Experience 52

Customer Experience Leadership Industry Customers 52

Pretium Solutions

JUNE 15, 2021

Mark Cuban, billionaire businessman and Shark Tank investor, says: “I read every book and magazine I could. Heck, three bucks for a magazine, twenty bucks for a book. One good idea would lead to a customer or a solution, and those magazines and books paid for themselves many times over. ” Bill Gates reads one book a week.

Customer Experience 52

Customer Experience Leadership Industry Customers 52

CSM Magazine

OCTOBER 20, 2022

In this case, customer experience books come in handy. To help graduate students become customer experience leaders here come five popular books. The authors of this book conducted a large-scale study and found the ideal condition for increasing customer loyalty. How to find time to read a book? Conclusion.

Customer Experience 52

Customer Experience Customers Loyalty Competitive Advantage 52