My First Experience At Amazon Books

Experience Matters

Last week I visited Amazon Books in Dedham, MA, one of the online giant’s 13 physical retail locations. We were greeted by a cheerful employee who asked if we had been in an Amazon Books before. The post My First Experience At Amazon Books appeared first on Customer Experience Matters®. Customer experience Amazon Amazon Books Amazon Prime Amazon.com retail

Best New Customer Experience and Design Books – 2021 List

eglobalis

Best New Customer Experience and Design Books – 2021 List best employee experience and design books. The post Best New Customer Experience and Design Books – 2021 List appeared first on Eglobalis.

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Fun Read/Flawed Approach (Book Review)

Heart of the Customer

As an avid reader dedicated to continually expanding my professional knowledge, I’m always interested in new books relating to customer experience. The post Fun Read/Flawed Approach (Book Review) appeared first on Heart of the Customer.

Every Great Leader Has an Experience Book. Do You?

Steve DiGioia

This builds our “ experience book ” that’s stored in our memory to reference in the future. Your past actions and their positive, or negative results, builds page after page in your experience book. The post Every Great Leader Has an Experience Book.

Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

Employees often fail to understand that Customer Experience is more than a number. Learn a comprehensive 7-point strategy to incorporate CX, especially VOC feedback, into your company’s DNA to drive real impact!

14 of the Best Sales Books For Every Salesperson

Integrity Solutions

And for those in the sales profession, sales books are one easily accessible way to engage in continual learning, even when you’re on the road. Spoiler alert: Stay tuned for news about our latest book, which will be released in 2023). Our List Of Best Sales Books.

Sales 56

5 Must-Read CX Books in 2021

Alida

We’re less than a week away from Alida Activate and we couldn’t be more excited to connect with hundreds of customer experience professionals from around the world and support them on their transformation journey to CX excellence. If you haven’t registered , it’s not too late!

Points for Booking Online

Perkville

We rolled out a new points feature for businesses using MindBody

52

Book Review – On Purpose – Delivering a branded customer experience people love

ijgolding

I am now delighted to write a review of another brand new book that should proudly adorn the shelf of anyone with an interest in Customer Experience. ‘On Purpose’ is the latest publication from the pen and minds of Shaun Smith and Andy Milligan – two men who have been involved in the world of Customer Experience since the mid 1990’s. ‘Illustrate’ – using the example of a brand to highlight the three main parts of the book.

Brands 192

Essentialism – Book Review

Joe Rawlinson

” That simple yet powerful statement is the theme of Greg Mckeown’s book Essentialism: The Disciplined Pursuit of Less. Mckeown’s book walks through actionable steps you can take to successfully pursue less of everything in your life. I really enjoyed the simplicity of the message in this book combined with specific tactics I can use to “do less but better.” Book Reviews How often do you feel like you’ve got too many things going on?

Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences.

Customer Experience Best Books of 2019 – 2020 Readings

eglobalis

Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.

Book Review: The Non-Obvious Guide to Emotional Intelligence

Joe Rawlinson

The book’s short chapters are easy to skim so you can find relevant topics that are of interest to you and your business. The book focuses on how to overcome the current business environment in which we find ourselves: surrounded by things that are volatile, uncertain, complex, and ambiguous. This book has some very actionable examples presented via case studies that the author has done with clients. You can pick up a copy of this book on Amazon, here’s a link.

10 Books for Business Owners

Pretium Solutions

Mark Cuban, billionaire businessman and Shark Tank investor, says: “I read every book and magazine I could. Heck, three bucks for a magazine, twenty bucks for a book. One good idea would lead to a customer or a solution, and those magazines and books paid for themselves many times over.

Book review: Customer Empathy by Alex Allwood

MyCustomer

Engagement Book review: Customer Empathy by Alex Allwood

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

Best Customer & Employee Experience Design Books 2020 2021 List

eglobalis

Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.

Outwitting the Devil – Book Review

Joe Rawlinson

You may know Napoleon Hill from his book Think and Grow Rich. Many people don’t know that Napoleon Hill wrote another book that wasn’t released until well after his death. The first part of this book is mostly autobiographical and tells the inspirational story of Hill’s rise to good fortunes after pulling himself out of very difficult times. The last two thirds of the book contains the manuscript of an interview Hill conducts with the Devil.

Tools 89

Episode 59 – The CX Benefits of a Culture Book

Kristina Evey

Culture is … Read More Episode 59 – The CX Benefits of a Culture Book. The post Episode 59 – The CX Benefits of a Culture Book appeared first on Kristina Evey. On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience. Culture Employee Experience Podcasting Uncategorized

7 Must-Read Books for Community Builders in 2022

Vanilla Forums

Whether you found 2021 personally incredible, incredibly challenging, or some combination of the two, you made it through. Kudos to you! Community

82

2021 CX Trends Report

In this e-book, you’ll discover the origins of CX, the evolution into an actionable tool for customer feedback, and where the future of CX is moving towards.

A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys!

Who's Your Gladys?

The post A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys! Best practices customer loyalty Customer Service customer service performance Lori Jo Vest Marilyn Suttle Taming Gladys customer service book customer service trainingThis simple exercise creates lasting changes in the way your team thinks and acts with customers. They get to hear how their peers handle tough situations.

4 Customer Success Books You Need to Read!

ClientSuccess

4 customer success books you need to read now! Here are four customer success books you need to put on your to-read list ASAP: 1. This book has the answers. The post 4 Customer Success Books You Need to Read!

eBook 52

Book Review – Chief Customer Officer 2.0 – How to Build Your Customer Driven Growth Engine

ijgolding

The significance of that date is because it was the year that Jeanne Bliss wrote her first book for CCO’s – if you have never read ‘ Chief Customer Officer: Getting Past Lip Service to Passionate Action ‘ – I urge you to do so. Not only has she served as a CCO for 25 years, Jeanne is also the co-founder of the Customer Experience Professionals Association – she is rather well qualified to write a book on the subject!

The 18 best customer & employee experience books everyone should read

MyCustomer

Engagement 18 CX & EX books to read in 2021

How to Close the Customer Feedback Loop and Open the Doors to CX Success!

There are plenty of “best practice” misconceptions that prevent success in closing the customer feedback loop. Learn how to overcome the most common mistakes to gain a stronger ROI from all your closed loop efforts!

Essentialism – Book Review

Joe Rawlinson

” That simple yet powerful statement is the theme of Greg Mckeown’s book Essentialism: The Disciplined Pursuit of Less. Mckeown’s book walks through actionable steps you can take to successfully pursue less of everything in your life. I really enjoyed the simplicity of the message in this book combined with specific tactics I can use to “do less but better.” Book ReviewsHow often do you feel like you’ve got too many things going on?

Write Your Company’s Bestselling Customer Service Book

ShepHyken

Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. Once the interior of the book is designed, have the CEO or some other high-ranking member of the organization’s leadership write a forward. CreateSpace will also be where you’ll most likely “publish” your book.

Uplifting Service – Book Review from Technology Guru

Up Your Service

Every once in a while someone takes the time to write an exceptional review of our New York Times bestselling book “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet” Here’s one, from Chief Quality Officer of a Microsoft VAR who specializes in software development and business analysis. Uplifting Service book review by Daniel Rimmelzwaan. from the book jacket back flap).

Hug Your Haters: A Groundbreaking New Book by Jay Baer

Experience Investigators by 360Connext

The post Hug Your Haters: A Groundbreaking New Book by Jay Baer appeared first on Customer Experience Consulting. Customer Engagement Customer Experience Featured Opinion Review book review complaints customer service Jay Baer linkedin loyalty Social MediaDon’t get me started. People just want to complain and complain and shout from their Facebook page. I say forget it! This was the start of a very bumpy ride with a cab driver recently.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Top 30 Customer Service Books Every Team Needs to Read

Comm100

Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. But we still want you to be able to take advantage of the books that can transform your current customer support operations.

Empathy in Action Empathy in Action – Book Review, an Analyst’s Perspective

Natalie Petouhof

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. Original Article by Jon Arnold.

Little Gold Book of Yes! Attitude by Jeffrey Gitomer (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Little Gold Book of YES! Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! About Little Gold Book of YES!

James Patterson's New Book Will Self-Destruct in 24 Hours

Storyminers

James Patterson has written lots of books. He’s known for thrilling readers with his engaging style. But he’s never thrilled them like this before.

The Non-Designer’s Design Book by Robin Williams (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. About The Non-Designer’s Design Book.

Finish by Jon Acuff (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Finish by Jon Acuff. FROM THE PUBLISHER: From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done.