SAP Customer Experience

FEBRUARY 2, 2023

An increasing number of utilities companies are exploring omnichannel customer engagement to reduce customer attrition and enhance customer loyalty.

Omni-Channel 83

Omni-Channel Customer Engagement Engagement Innovation 83

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

West Monroe

DECEMBER 1, 2021

The challenge of keeping the lights on while completely revolutionizing how that happens is keeping even the nimblest executives on their toes.

Industry 40

Industry Report 40

InMoment XI

MARCH 30, 2022

The pandemic has had a profound effect on people analytics, with challenges coming from differing industries, job/role types, and locations. Today’s most successful companies can and do, utilize internal and external data to enhance workforce strategy through better planning.

Data 491

Data Analytics Insurance Analysis 491

InMoment XI

JANUARY 16, 2024

This resource optimization not only improves the utilization of skilled human agents but also contributes to cost savings as the need for additional staff to handle routine tasks decreases. AI Use Cases in Contact Center & Examples Contact center AI is actively transforming customer service across various industries.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

InMoment XI

NOVEMBER 30, 2023

Competitive Advantage By staying ahead of industry trends and monitoring competitor activities, reputation management software provides a competitive advantage. Monitor Online Mentions Utilize tools like Google Alerts, social media monitoring platforms, and reputation management software to keep a close eye on online mentions of your brand.

Brands 378

Brands Management Multi-Channel Social Media 378

CSM Magazine

NOVEMBER 5, 2019

We are in the fourth industrial revolution: the IConomy. Localz has helped ‘Uberize’ s enterprises in the utilities industry including, British Gas, Welsh Water, OVO, Rentokil and Autoglass. Our research has found that customers top three demands are: 89% of customers want an ‘uberized’ experience.

Industry 40

Industry Communication Consumers Retail 40

Uplight

AUGUST 7, 2018

One upshot of the years-long healthcare debate is that it laid bare the industry’s troubles in plain English to millions of Americans. Having learned from the process, we are now more attuned to the details of ongoing policy clashes and industry news. utility sector for the first time in history. But they can’t act alone.

Healthcare 40

Healthcare Industry Policies Innovation 40

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Cooperative Energy Utilities: 75%. Investor-Owned Energy Utilities: 73%. Airlines: 73%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

2020 Research

APRIL 8, 2024

The healthcare industry continues to evolve as new pricing regulations are introduced, healthcare provider roles shift, and personalized medicine needs increase. With the team’s extensive experience, dedication to quality and compliance, and utilization of the latest technology, Sago Health is poised to revolutionize the industry.

Healthcare 104

Healthcare Innovation Study Technology 104

Call Experts

APRIL 8, 2024

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. When Did Call Centers Become the Standard?

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

SAP Customer Experience

MAY 4, 2023

Last week the 17th International SAP Conference for Utilities and Energy took place in the beautiful city of Basel. There, I had the pleasure to welcome more than 800 customers, partners, and SAP colleagues from our Utilities and Energy Community to spend three days in interactive and inspiring workshops, roundtables,

Conference 55

Conference Industry Interaction Resources 55

Uplight

MARCH 18, 2024

At the end of February, Commissioners, utility stakeholders, and energy industry stakeholders came together from across the nation to discuss energy policy at the National Association of Regulatory Utility Commissioners (NARUC) Winter Policy Summit.

Policies 52

Policies Leadership Industry 52

Uplight

FEBRUARY 19, 2024

Many of us in the utility industry keep a close watch on the annual J.D. Power 2023 Electric Utility Business Customer Satisfaction Study aren’t painting as rosy a picture Read More The post The Results are in (JDP) – Businesses Want More from their Electric Utility appeared first on Uplight.

Study 59

Study Customer Satisfaction Industry Engagement 59

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. For companies operating in the manufacturing industry, communication across time zones is imperative.

Technology 52

Technology Company Self Service Knowledge Base 52

West Monroe

NOVEMBER 12, 2023

West Monroe’s Digital Disconnect signature research uncovered how consumers and industry leaders are thinking about digital transformation. Our data highlights key insights based on the perspective of 100 utility industry executives and 5,000 consumers. The utility industry is in a strong financial position.

Infographics 52

Infographics Financial Customer Centricity Report 52

Uplight

APRIL 3, 2024

Throughout the electricity industry, there is growing recognition that harnessing distributed energy resources (DERs) through Virtual Power Plants (VPPs) is the most cost-effective way for utilities to decarbonize while maintaining reliability.

Resources 59

Resources Industry Customers 59

CSM Magazine

NOVEMBER 7, 2018

With the rise of challenger brands, this has become particularly important for the utilities industry over recent years. Findings of the UK customer satisfaction index (UKCSI) earlier this year revealed that the utilities industry found themselves with a customer satisfaction score of 74.4 Keep the customer informed.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Utilize this theme across all promotional materials to create a cohesive narrative.

Industry 95

Industry Tips Entertainment Transportation 95

SAP Customer Experience

DECEMBER 19, 2023

Providing our customers, partners, and stakeholders with timely information on upcoming topics in the utilities industry is extremely important. To facilitate this, we have created a matrix that outlines the relevant topics for the next two years, helping to illustrate these highlights.

Roadmap 78

Roadmap Industry Customers Management 78

Uniphore

JANUARY 21, 2022

The global pandemic accelerated digital transformations across every industry, including healthcare. However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. Healthcare consumers are overwhelmed and frustrated.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

2020 Research

APRIL 18, 2024

By learning from other industries and incorporating measures to ensure compliance, healthcare research can effectively utilize AI tools while making informed decisions and maintaining regulatory standards. The post Revolutionizing Healthcare Research: A Q&A With Industry Experts appeared first on Sago.

Healthcare 59

Healthcare Industry Trends Innovation 59

Optimove

MARCH 6, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Federal support is particularly appropriate as there are two Federal taxes on gambling that combined are likely to bring in more than $7 billion in tax revenue to the Federal government last year alone.

Sports 69

Sports eBook Trends Government 69

Uplight

JANUARY 18, 2024

Over the next few weeks, I’ll be chatting with different leaders in the industry to get their perspective on the opportunity for demand-side solutions in the clean energy landscape, as well as their take on the recent announcement of Uplight’s planned acquisition of AutoGrid.

Chief Customer Officer 76

Chief Customer Officer Industry Customers 76

Uplight

DECEMBER 12, 2023

Like every other industry, the utility power industry has become digital, leveraging smart meter data to understand utilization and personal data to help engagement, behavior, and personalization.

Industry 52

Industry Data Engagement 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. The new legislation reduces risk and decreases cost for these activities, enabling utilities to turn long-term visions into near-term projects.

Transportation 52

Transportation Roadmap Government Industry 52

West Monroe

MARCH 14, 2023

In the coming months and years, expect an increasing number of utility regulatory commissions to begin ruling on third-party access to utility data—several state orders are currently examining the implications of making utility data more accessible to third parties and customers.

Data 52

Data Government Resources Analytics 52

SAP Customer Experience

OCTOBER 4, 2021

Dear Utilities Community, We decided to be at the 5th Digital Utilities Europe 2021 taking place October 27-28 in Amsterdam, The Netherlands. The conference will once again bring together key industry.

Case Study 76

Case Study Conference Study Industry 76

TechSee

OCTOBER 13, 2020

Optimize Staffing – make sure technicians are utilized as efficiently as possible. Utilize predictive maintenance. Studies show that unplanned downtime, which is caused 42% of the time by equipment failure, amounts to an estimated $50 billion per year for industrial manufacturers. Enhance technician utilization.

Meeting 202

Meeting How To Knowledge Base Contact Center 202

TechSee

DECEMBER 17, 2019

It’s no longer just about providing a reliable service to customers who have been loyal for decades – it’s about providing effortless utility customer experience. Customer churn is a fact of life for every business in every industry, including the utilities sector. Utilities must reduce customer effort.

Customer Experience 136

Customer Experience Effort Score Competitive Advantage Comparison 136

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. That trend will continue, giving utilities more options while still needing to remain prudent in their investments.

Connections 52

Connections Roadmap Wireless Financial 52

Uplight

OCTOBER 26, 2023

Business customers, especially small-to-medium (SMB) customers, are notoriously hard to reach for utilities. No two businesses are alike, with the segment ranging from small mom-and-pop-shops to large multi-site chains to industrial manufacturing facilities.

Customers 59

Customers Industry Engagement 59

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Analytics and Reporting Tools Utilizing advanced analytics and reporting tools to gain actionable insights into customer behavior, enabling data-driven decision-making and targeted interventions.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

West Monroe

DECEMBER 19, 2022

The ripple effect of the mandate will have transformative impacts on the automotive industry and increase pressure to ensure the availability of adequate public charging infrastructure. To address increased demand from EVs during peak load periods, utilities are developing strategies that incentivize their customers to charge off-peak.

Transportation 52

Transportation Government Automotive Sales 52

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. AI is Ideal for the CX Industry The CX industry is embracing custom AI solutions for compelling reasons, and it’s no surprise why. Nexcom A/S and COPC Inc.

Industry 114

Industry Customer Experience Analytics Training 114

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 52

Transportation Travel e-support Trends 52

West Monroe

NOVEMBER 11, 2021

The natural gas industry is at another crossroads—leaving natural gas utilities and pipeline operators with plenty to consider. The industry last went through such a time when forecasts of severe shortages and high prices ended with hydrofracking, abundant supplies, low prices, and creation of a robust market for exports.

Transportation 52

Transportation Government Industry Guidelines 52