AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Government 122

Government Training Data Policies 122

Uniphore

JUNE 9, 2021

With the COVID-19 pandemic forcing rapid digital transformation and the complexity of customer interactions on the rise, most companies recognize the need for new approaches. In the contact center, the leading driver of improvements has been automation. Out with the old, in with the new! Unleash and Unburden Your Employees.

Engagement 246

Engagement Contact Center How To Metrics 246

West Monroe

APRIL 28, 2024

There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Data and visibility Despite software providers possessing substantial volumes of data, it’s not actionable. Industrywide, the median net retention rate declined to 111% in Q4 2023.

Software 52

Software Customer Retention Roadmap Sales 52

Comm100

MAY 20, 2022

Customer service expectations have never been higher. Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. When today’s customers reach out for support, they want support anytime, anywhere, effortlessly. Chapter 1: What is live chat software.

Software 188

Software Wait Times Multi-Channel Consumers 188

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. The world of ownership is being replaced by Spotify, Hulu, Amazon Prime, and a host of other on-demand services. Naturally, short-notice or no-penalty cancellations also greatly increase the risk of customer churn.

Customer Success 111

Customer Success Culture Survey Customer Journeys 111

AWS Machine Learning

MARCH 4, 2024

It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be.

Innovation 135

Innovation Travel Financial Exercises 135

Uniphore

JANUARY 25, 2022

Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. What was once an optional add-on service is now a staple of virtually every online purchase. Video-based AI software is the answer to that demand.

Healthcare 130

Healthcare Video Banking Contact Center 130

BirdEye

SEPTEMBER 14, 2023

Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. AI for small businesses enhances customer experiences, reduces operational costs, and increases production. AI is showing up in a host of software solutions and applications.

Tools 110

Tools Strategy Chatbots Analysis 110

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. This requires lower-tier customer service professionals to be enabled and empowered to step up when needed. This can help answer questions: Where does overwork exist?

Customer Service 59

Customer Service Sports Banking Analytics 59

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 104

Customer Success Effort Score Touchpoint Customers 104

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. Now, understand the importance of creating a positive customer experience for your customers. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

TechSee

MARCH 2, 2023

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. What enterprise experience does your team have in my industry? If so, how? Every business is different.

Self Service 109

Self Service Roadmap Resources Meeting 109

AWS Machine Learning

MARCH 11, 2024

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. Generate real-time product recommendations as a customer navigates the ecommerce website.

Ecommerce 93

Ecommerce System Sports Software 93

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of Customer Framework? Let’s dive in!

Voice of Customer 52

Voice of Customer B2B Net Promoter Score Effort Score 52

SurveySparrow

DECEMBER 26, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of the Customer Framework? Let’s dive in!

B2B 52

B2B Net Promoter Score Effort Score NPS 52

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Customer Experience 102

Customer Experience Sports Travel User Experience 102

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. Most expect to see CS emerging as a growth engine.

Customer Success 95

Customer Success Consulting Customers Leadership 95

ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. It helps drive better relationships between customers and the company, ensure customer satisfaction, and increase loyalty. Build Your CAB with the Right Mix of Customers.

Tips 87

Tips Customer Success eBook Meeting 87

CSM Magazine

MARCH 25, 2024

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. The main benefit of the email generator is improved productivity by greatly reducing the time it takes to compose emails, especially when responding to common enquiries.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

AWS Machine Learning

NOVEMBER 30, 2023

As a fully managed service, you can scale your model deployments, minimize inference costs, and manage your models more effectively in production with reduced operational burden. We talk about its benefits over the default routing mechanism and how you can enable LOR for your model deployments.

Strategy 88

Strategy Analysis Travel Policies 88

AWS Machine Learning

DECEMBER 5, 2023

New and powerful large language models (LLMs) are changing businesses rapidly, improving efficiency and effectiveness for a variety of enterprise use cases. AWS is especially well suited to provide enterprises the tools necessary for deploying LLMs at scale to enable critical decision-making.

Data 96

Data Training Financial Examples 96

AWS Machine Learning

MAY 25, 2023

This post was co-authored by Brian Curry (Founder and Head of Products at OCX Cognition) and Sandhya MN (Data Science Lead at InfoGain) OCX Cognition is a San Francisco Bay Area-based startup, offering a commercial B2B software as a service (SaaS) product called Spectrum AI.

Analytics 65

Analytics Training Travel Software 65

CSM Magazine

MARCH 14, 2024

A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

Management 52

Management CRM e-support Customer Relationship Management 52

AWS Machine Learning

DECEMBER 19, 2023

Artificial intelligence (AI) and machine learning (ML) are becoming an integral part of systems and processes, enabling decisions in real time, thereby driving top and bottom-line improvements across organizations. Just like DevOps combines development and operations for software engineering, MLOps combines ML engineering and IT operations.

Analytics 103

Analytics Training Government System 103

Kustomer

MARCH 19, 2024

Pricing: $39 a per month per user on top of your Enterprise or Ultimate plan. In today’s highly competitive marketplace, engaging customers and creating meaningful interactions is crucial for business success. Late last year, we introduced KIQ Customer Assist , an AI-powered self-service bot, which has increased efficiency by 45%.

Self Service 69

Self Service CRM Knowledge Base Metrics 69

BirdEye

SEPTEMBER 22, 2022

Whether you’re chatting with employees, customers, or vendors, it’s important to have a clear and concise communication method. In this article, we’ll dive into why businesses need team communication software to run efficiently. Plus, how to select the right team chat software for your business. Google Chat 4.

Software 98

Software How To Healthcare Video 98

Bizagi

JANUARY 21, 2021

Low-code automation is a means of automating business processes that requires little coding, making it easier for non-technical business users to get hands-on with automation projects and decreasing reliance on developers and software engineers. What is citizen development? The low-code market is set for rapid growth.

Software 98

Software ROI Marketing Training 98

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Magellan Solutions

JANUARY 22, 2024

Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. One of the challenges you may have is how can they do it with limited resources. Business Process Outsourcing (BPO) BPO expands beyond manufacturing to other industries.

CRM 52

CRM Technology Software Resources 52

Totango

FEBRUARY 2, 2021

Customer success plans provide you with a powerful tool to help clients achieve their goals. Follow our simple three-step strategy for developing winning customer success plans: Agree on mutual goals with your customer. Develop an action plan. What Is a Customer Success Plan?

Customer Success 127

Customer Success Chatbots Measurement Customers 127

BirdEye

SEPTEMBER 19, 2022

What works for a small, mom-and-pop business might not work for a larger enterprise with hundreds of locations. Enterprise SEO is a unique field with best practices and strategies that are tailored to large-scale businesses. Let’s start by answering some common questions to help you fully understand how it works. Automation 2.

Social Media 96

Social Media Case Study Tools Report 96

CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies.

Training 59

Training Telecommunications Marketing Contact Center 59

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 88

Healthcare Government Innovation Training 88

SurveySensum

FEBRUARY 12, 2024

How do you make it happen? Dive into the triumphs of thriving fitness enterprises, such as Meridian Fitness , and grasp the essential principles for enduring success. So, let’s unfold the roadmap to a thriving fitness enterprise. Here is how you can do it: Organize regular sessions with your clients.

Feedback 52

Feedback Trends Roadmap Industry 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Insurance Software 52

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

Magellan Solutions

JULY 13, 2023

Utilizing artificial intelligence (AI) in outsourcing has become a game-changer for businesses as technology develops. It enables enterprises to improve efficiency, make data-driven decisions, and allocate resources. We will explain why using AI to improve business operations is crucial.

Chatbots 97

Chatbots Competitive Advantage Analysis Customer Satisfaction 97