C3Centricity

SEPTEMBER 10, 2017

Here are my 7 secrets to managing a successful business project. As Alan Lakein , the writer of several self-help books on time management, is famously quoted as saying: “Failing to plan is planning to fail”. Management Support. A Project Management System. And don’t think that a single go-live event is sufficient.

Roadmap 120

Roadmap Course Groups System 120

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. Product Managers are primarily responsible for identifying customer needs and the larger business objectives that their product or feature will fulfill.

Management 52

Management Roadmap Feedback Customer Centricity 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

InMoment XI

JULY 13, 2022

If your industry is one generally viewed negatively – think debt collection, or property management – then you’re generally going to have lower scores, too. Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

CSM Magazine

MARCH 3, 2021

ITSM.tools principal analyst and content director Stephen Mann and Vivantio chief operating officer Andy Walsh discuss how to adopt ITIL for non-IT services, specifically for customer service management and enterprise service management. To view this free educational event, please click here.

B2B 105

B2B Report Roadmap Competitive Advantage 105

Lithium

MARCH 5, 2024

If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team.

Social Media 52

Social Media Self Service Roadmap Insurance 52

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? So, started going to events. I met people.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

GetFeedback

SEPTEMBER 19, 2018

When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Product feedback helps guide your roadmap and inform each release. Pro tip: Set up a workflow to alert account managers when their client submits an 8 or below, and follow up with that client within 24 hours.

Survey 199

Survey Net Promoter Score Data Effort Score 199

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Analysis Data Company 63

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Manage View Updates. So, how did they do it? Was it the stars aligning?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. The leading edge of product-led growth (PLG).

Roadmap 59

Roadmap Conference Analytics Strategy 59

Gainsight

JANUARY 6, 2023

You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Are Product Managers Chief Executives of Their Product? Benchmark: Product Roadmapping With Product Experience Data. The Five Stages of SaaS Product Management Maturity.

Resources 52

Resources Roadmap eBook Analytics 52

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address.

Brands 221

Brands Social Media Roadmap Contact Center 221

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Your partners for seamless social media management and deep listening We’re combining Khoros' industry-leading social suite with Talkwalker’s best-in-class deep listening. Communities.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Kustomer

APRIL 28, 2022

This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. It is made up of all these different journeys that go around different life events and different things, different interactions, different products and services that they buy, but also interact with.

Customer Journeys 97

Customer Journeys Management Roadmap Groups 97

Kayako

OCTOBER 27, 2016

For customer support managers there are many duties to get your head around. Your first 90 days as a new manager are scary, and more so if you are pioneering a role in the company. What responsibilities does a customer support manager have? You can accomplish this by: Creating a “get to know you” event when you join.

Tips 120

Tips Management Culture Meeting 120

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. As you launch your business, consider obtaining an associates degree in business management online to strengthen your knowledge in essential business management skills.

Tips 78

Tips Financial Social Media Roadmap 78

SurveySensum

OCTOBER 17, 2023

A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Feedback 52

Feedback Tools Management Knowledge Base 52

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

ChurnZero

FEBRUARY 26, 2021

Director of Customer Success at Nylas explains that since they have a highly technical product, their customers often benefit from talking directly to Product Managers who help facilitate conversations around more complex and painful customer issues. Take the initiative to align on your product roadmap. Matt Kearns, Sr.

Customer Success 59

Customer Success Company Management Roadmap 59

Circular Edge

AUGUST 14, 2023

Featured CE & Oracle Sessions Drive Accurate Decisions using Intelligent Forecasting Wednesday, August 23, 11am ET Presented by RJ Linehan , Managing Director of Finance & EPM, Circular Edge Add to Your Agenda Oracle Fusion Cloud EPM Strategy and Roadmap Wednesday, August 23, 1pm ET Presented by Al Marciante , Sr.

Roadmap 52

Roadmap Financial Meeting Report 52

AWS Machine Learning

AUGUST 8, 2022

You’ll see how to use Amazon SageMaker Edge Manager , Amazon SageMaker Studio , and AWS IoT Greengrass v2 to create an MLOps (ML Operations) environment that automates the process of building and deploying ML models to large fleets of edge devices. In this case, the production environment consists of multiple fleets of edge devices.

Management 83

Management Policies Training Data 83

Gainsight

JULY 10, 2023

With the right approach to scaling CS touchpoints using email, in-app, Community, or other channels, organizations can determine which types of engagement drive the most value for customers by measuring open rates, content engagement, conversion events, and more.

Self Service 52

Self Service How To Roadmap ROI 52

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. It was a fantastic event, with lots of great speakers and one that will go down as a huge success! by Sam Frampton. on 3 Dec 2018.

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

Gainsight

JUNE 17, 2021

If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you look to save time and gain optimal focus on your product roadmap strategy, we’ll dig into the top five reports to help you balance feedback, fuel better decisions, and build your product road map.

Report 52

Report Management Analysis Return on Investment 52

ClientSuccess

JUNE 1, 2022

Unfortunately, while these are all not directly related to customer success or customer relationship management, the CSM is on the front lines of these relationships and is often looked to as the leader in all things customer churn. Then, stick to this roadmap throughout the customer relationship to ensure you’re on the right path. .

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. For some community managers, this question isn’t of massive importance. Upcoming. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

DECEMBER 10, 2020

On paper, I’m an Associate Product Marketing Manager. However, if you’ve been to any Pulse events, you’ve probably seen (or heard) me helping to bring Nick’s parody song ideas to life. . It’s a highly cross-functional role so on any given day I’m meeting with members of our product team to learn about what’s ahead on our roadmap.

Meeting 52

Meeting Marketing Management Roadmap 52

ChurnZero

APRIL 22, 2022

When you become a ChurnZero customer, you’ll have a team of advocates with you from the start, including a dedicated implementation specialist for onboarding and a dedicated Customer Success manager to help you win. The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022. this October. Until June… stay tuned.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

West Monroe

NOVEMBER 2, 2022

While M&A deal volume is slowing as recessionary concerns remain, top-tier assets are still coming to market, the best of which are still managing to command strong valuations. Build a realistic roadmap. Consider how data ties to your roadmap. SPACs, responsible for a number of high-profile exits in 2020, have all but faded.

Roadmap 52

Roadmap Innovation Financial Exercises 52

Gainsight

NOVEMBER 15, 2023

Kicking off the keynote, Nick Mehta, CEO, Gainsight, opened the event on a note of gratitude for our incredible global Pulse community, illustrating a sentiment of solidarity for our shared challenges and successes. And we’re realizing that CS is more than just Customer Success Managers (CSMs) battling churn. There’s people like me.

Self Service 52

Self Service Customer Success Roadmap B2C 52

ECXO

APRIL 28, 2021

You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Tabitha Dunn guest speaker for ECXO announced.

Chief Customer Officer 98

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 98

Storyminers

AUGUST 28, 2017

Harmonizing the many timelines that drive healthcare is the biggest challenge (For example: buildings and platforms are considered in 5-10 year horizons, regulatory changes happen yearly, roadmaps are continuously updated but most projects are ‘behind’ in healthcare.) Change is harder in this industry than many others.

Brands 350

Brands Healthcare Roadmap Exercises 350

Optimove

MARCH 2, 2023

In sports betting, operators don’t own the sporting events on their platform. Disconnected platforms Many iGaming operators use separate software systems to manage their operations that are not integrated or able to communicate with each other. Your content (events and games) meets your audiences’ needs and expectations.

Sports 52

Sports Roadmap Competitive Advantage Effort Score 52

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Lithium

JULY 7, 2021

Community Managers & Mental Health Khoros Strategic Services team dive into how fostering connection and meaningful relationships can lead to improved mental health. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

Roadmap 52

Roadmap Leadership Metrics Analytics 52