Guavus

FEBRUARY 17, 2022

This quote from Leonardo de Vinci describes the most exciting challenge I face in product management. For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. Intro video of Ops-IQ Mobile Voice Analytics.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Lithium

JULY 7, 2021

Community Managers & Mental Health Khoros Strategic Services team dive into how fostering connection and meaningful relationships can lead to improved mental health. Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Experience Investigators by 360Connext

AUGUST 22, 2023

It gets easier with time, and there are plenty of great feedback management tools to help. At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. Focus on just a few feedback channels at first to get comfortable with the process.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Gainsight

DECEMBER 10, 2020

On paper, I’m an Associate Product Marketing Manager. However, if you’ve been to any Pulse events, you’ve probably seen (or heard) me helping to bring Nick’s parody song ideas to life. . It’s a highly cross-functional role so on any given day I’m meeting with members of our product team to learn about what’s ahead on our roadmap.

Meeting 52

Meeting Marketing Management Roadmap 52

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? From Idea to Fruition: Manage Your Product Lifecycle More Efficiently. Top KPIs Every Product Manager Should Track. Product Analytics.

Resources 52

Resources Handbook eBook Government 52

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. Mike set the scene for the evening by discussing the evolution of CX, analytics and the research industry. by Sam Frampton. on 3 Dec 2018.

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

Call Experts

APRIL 8, 2024

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Oracle

FEBRUARY 21, 2020

Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Join this session for an overview of Oracle’s digital customer service strategy and roadmap. Predictive Analytics: Using IoT and Service Data to Predict Your Next Move.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know.

Metrics 65

Metrics Net Promoter Score Management How To 65

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. Hello Atlas members!

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Lithium

JULY 5, 2022

An Interview For Change: Khoros Expert Opinion on Change Management Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change. Khoros Care Analytics Updates-.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

Conference 52

Conference Analytics Social Media Roadmap 52

PeopleMetrics

MARCH 25, 2022

This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging.

Roadmap 118

Roadmap Feedback B2B Survey 118

Quadient

MAY 20, 2022

It lets you create and manage communication templates across all channels, with a user-friendly GUI and drag-and-drop interface, removing the need for IT to be your communications gatekeeper. Individual events often demand immediate communication. Senior Director of Product Management. Generate (on-demand and batch). Experience.

Communication 52

Communication Guidelines Roadmap Healthcare 52

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. . Together, we’ve mapped out a three-year roadmap for the CS org.

Customer Success 52

Customer Success Roadmap Handbook Financial 52

Lithium

APRIL 6, 2021

Modernizing Digital Care: Change Management. Improved Spam Management in Community. Improved Spam Management in Community. This article explains the enhancements introduced in Community to help moderators with spam management. _. Webinars & Events. Marketing Roadmap Deep Dive Webinar. Watch On-Demand.

Customer Journeys 52

Customer Journeys Analytics B2C Roadmap 52

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management. Khoros Care.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. For every five Customer Success Managers (CSMs), you’ll need to start developing smart processes for running your team. Problem solver with the ability to break complex issues down into manageable components and solutions. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Training 71

Training Data Analytics Consumers 71

Circular Edge

DECEMBER 13, 2022

While retaining historical business transaction data is required, managing it can be a challenge. This makes access challenging for yearly audits or to recover records in the event of a malware attack or other incident. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Qualtrics

FEBRUARY 6, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. The Product Experience Track at X4 Experience Management Summit. Who should go: Everyone in the experience management industry, regardless of position or rank.

Conference 33

Conference Management Innovation Roadmap 33

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour.

Brands 60

Brands Social Media Analytics Conference 60

NetBase

OCTOBER 23, 2019

We’re super grateful for the opportunity to share the latest and greatest social analytics advances with lots of new faces. iHeartMedia Captures Heart of Event Challenges. Events require expert social media listening not only with people attending but those who can’t attend. A Roadmap to Meaningful Content.

Social Media 40

Social Media Roadmap Analytics Sports 40

NetBase

OCTOBER 23, 2019

We’re super grateful for the opportunity to share the latest and greatest social analytics advances with lots of new faces. iHeartMedia Captures Heart of Event Challenges. Events require expert social media listening not only with people attending but those who can’t attend. A Roadmap to Meaningful Content.

Social Media 40

Social Media Roadmap Analytics Sports 40

SurveySparrow

AUGUST 28, 2023

Imagine you’re a marketing manager at a bustling digital agency. You’ve just subscribed to a SaaS platform that promises to revolutionize your project management processes. Predictive Analysis : Use data analytics to predict potential issues and reach out to users before they encounter problems. #5

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

CX Journey

MAY 5, 2015

In addition to the local networking events that local CXPA teams host around the country, this event is the annual membership gathering with an agenda filled with great speakers, awesome member-to-member exchanges of tools and ideas, awards, networking, and more. Let's dive in to her presentation. How else did she communicate?

Strategy 80

Strategy Customer Journeys Customer Experience Government 80

Oracle

SEPTEMBER 19, 2018

The advent of artificial intelligence, chatbots, voice technology, and next-generation analytics is transforming the customer experience. In this session, hear how sales reps, managers, and executives manage day-to-day operations and strategic planning, and see how unifying sales and service is adding value for companies.

Sales 49

Sales Roadmap Loyalty Chatbots 49

West Monroe

MAY 21, 2023

Private equity management teams need to consider if the risk of leaving open-source software vulnerable is worth it. Get a holistic picture of application security Private equity management teams should have a broad understanding of where an exploit might occur across all software applications.

Software 52

Software Leadership e-support Data 52

AWS Machine Learning

NOVEMBER 22, 2022

Companies streaming online movies (OTT platforms), live concerts, or sports events. This can support product roadmap discussions and prioritizations. The restaurant’s IT department lacks sophisticated data analytics, streaming, or AI and machine learning (ML) capabilities to build such a solution. Financial institutions.

Analysis 68

Analysis CRM System Groups 68

Gainsight

APRIL 14, 2022

Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. Here’s what’s on our must-have list: Project management skills. Analytical thinking. Create, source, and manage digital-led systems and tools that will scale as your business grows.

Chief Customer Officer 52

Chief Customer Officer Leadership Report Customer Success 52

PK

JULY 15, 2019

It’s the “ why ” that many companies still do not understand, and where most of the innovation in our research and analytics methods has occurred. To do this, and stay ahead the market and member expectations, innovative brands manage loyalty as a product. 2 Loyalty = Outcome; Member Experience > “Loyalty Program”.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management. Khoros Care.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management. Khoros Care.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Oracle

MARCH 12, 2018

Oracle’s Steven Fioretti, Vice President, Product Management, will lead a panel discussion and query leading brands about how their organizations are addressing service challenges, what they see as future trends, and what service issues keep them awake at night. Manager – Customer Relations, Pier 1 Imports.

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

Think Customers

JUNE 15, 2021

Social media enables people of various backgrounds, cultures, and communities to connect and share special life events. These bots can potentially be a customizable high-tech AI platform that provides a Roadmap to long term Wellness. At TTEC, we’ve had over 40 years of perfecting agent lifecycle management.

Social Media 52

Social Media Employee Engagement Culture Roadmap 52

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Segment events and send it all back to Salesforce, and beyond for action. People (and how to manage them). A natural project manager.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52