BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Or, in other words, build a robust Statement of Work (SOW).

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

CSM Magazine

MARCH 3, 2021

To view this free educational event, please click here. ITSM.tools principal analyst and content director Stephen Mann and Vivantio chief operating officer Andy Walsh discuss how to adopt ITIL for non-IT services, specifically for customer service management and enterprise service management.

B2B 105

B2B Report Roadmap Competitive Advantage 105

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

Social Media 52

Social Media Self Service Roadmap Insurance 52

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council. Alternatively, you could create a VIP ‘space’, where exclusive content and in-person events are offered. #5: Changing this can instantly boost results.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. Here are six insights and two of the most important themes I took away from the event: But as always, there were a few key takeaways that stood out for me. But as always, there were a few key takeaways that stood out for me.

Roadmap 111

Roadmap Customer Experience Customers ROI 111

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? So, started going to events. I met people.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Analysis Data Company 63

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

Vanilla Forums

DECEMBER 15, 2020

Most recently, we wrapped up our Conversations event in November, which showcased over 35 speakers across the industry and gave us a chance to highlight all the functionality that’s been added to Vanilla over the past year. It’s been quite the year here at Vanilla, and despite all the twists and turns, it hasn’t slowed our teams down.

Roadmap 116

Roadmap Industry 116

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

Innovation 52

Innovation Roadmap Resources Connections 52

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. Get on track. And get ahead of the pack.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Gainsight

NOVEMBER 21, 2023

They leveraged Gainsight’s APIs and custom events to combine survey data with usage analytics for a unified view of user sentiment. By closing the feedback loop, they validated product roadmaps aligned to user priorities. Rapid implementation of highly requested features further strengthened user relationships.

Survey 52

Survey Feedback Roadmap Entertainment 52

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap. The Enterprise Roadmap to Data-Driven Multi-Product Growth.

Resources 52

Resources Roadmap eBook Analytics 52

NICE inContact

AUGUST 21, 2018

this is our first opportunity to come to an Interactions event. The future is already here. “…one of the reasons I’m here is to learn more about the automation and the AI roadmap…”. – Because every time I come to an event like this… I’m learning something from the individuals I’m working with and talking to.”.

Interaction 121

Interaction Entertainment Roadmap Conference 121

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. It was a fantastic event, with lots of great speakers and one that will go down as a huge success! by Sam Frampton. on 3 Dec 2018.

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

CSM Magazine

JANUARY 24, 2023

Driving success for their product starts by ensuring that they fully understand customer needs and ensuring that they take continuous feedback from customers for their roadmaps. Tapping into this feedback gives product managers insights into what is working well and what is not and where they need to focus on their roadmap.

Management 52

Management Roadmap Feedback Customer Centricity 52

Storyminers

AUGUST 28, 2017

Harmonizing the many timelines that drive healthcare is the biggest challenge (For example: buildings and platforms are considered in 5-10 year horizons, regulatory changes happen yearly, roadmaps are continuously updated but most projects are ‘behind’ in healthcare.) Change is harder in this industry than many others.

Brands 350

Brands Healthcare Roadmap Exercises 350

Gainsight

JULY 10, 2023

With the right approach to scaling CS touchpoints using email, in-app, Community, or other channels, organizations can determine which types of engagement drive the most value for customers by measuring open rates, content engagement, conversion events, and more.

Self Service 52

Self Service How To Roadmap ROI 52

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022. this October. Until June… stay tuned.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

Optimove

MARCH 2, 2023

In sports betting, operators don’t own the sporting events on their platform. Stretched roadmaps and delivery pressure The final challenge your brand might face is your tech team’s inability to “do it all.” Your content (events and games) meets your audiences’ needs and expectations. They allow players to bet on them.

Sports 52

Sports Roadmap Competitive Advantage Effort Score 52

Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Use that information to inform your roadmap for improvements. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Customer Bliss

SEPTEMBER 23, 2014

The independently planned actions of each silo clash and clang into a seemingly dim-witted chain of events that has the customer thinking; “Do they talk even to each other?” Simplify the roadmap for customers. This is the breeding ground for the lack of respect customers feel and the discontent they have with us.

Roadmap 188

Roadmap Customer Experience Connections Customers 188

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. Attend industry events, join local business associations, and engage with potential customers and partners on social media platforms.

Tips 78

Tips Financial Social Media Roadmap 78

ECXO

APRIL 28, 2021

You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Tabitha Dunn guest speaker for ECXO announced.

Chief Customer Officer 98

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 98

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

JUNE 10, 2022

Event Schedule. Tuesday, June 14 "Hot Takes" session featuring @jennyweigle gives the roadmap to 'giving customers a reason to return'. Thursday, June 16 "Hot Takes" session featuring Leon Gantt of SquareTrade gives the roadmap to finding those avoidable friction points, saving money and giving the customer what they really want.

Roadmap 40

Roadmap Consumers Brands Customer Experience 40

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

Circular Edge

AUGUST 14, 2023

Featured CE & Oracle Sessions Drive Accurate Decisions using Intelligent Forecasting Wednesday, August 23, 11am ET Presented by RJ Linehan , Managing Director of Finance & EPM, Circular Edge Add to Your Agenda Oracle Fusion Cloud EPM Strategy and Roadmap Wednesday, August 23, 1pm ET Presented by Al Marciante , Sr.

Roadmap 52

Roadmap Financial Meeting Report 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. Webinars & Events Some event areas are limited to Khoros customers only. Hello Atlas members! Not able to join us live?

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Lithium

JULY 7, 2021

Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Gainsight

OCTOBER 5, 2022

If you haven’t hit product roadmap milestones indicating that customers are ready to adopt a new or enhanced feature, don’t be afraid to hit pause. Make your users feel seen, understood, and celebrated with events, videos, and other special forms of content. Don’t be afraid to have fun with your customers.

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

Roadmap 52

Roadmap B2C Culture B2B 52

Oracle

FEBRUARY 21, 2020

Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Join this session for an overview of Oracle’s digital customer service strategy and roadmap. Note that event details are subject to change.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62