Circular Edge

DECEMBER 1, 2022

Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23. The Oracle JDE team welcomed InFocus 2022 attendees with the JDE keynote and roadmap sessions – and what an exciting way to start the week! User Experience. Order Management. System Automation.

Self Service 52

Self Service Roadmap Tools Resources 52

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward.

Metrics 65

Metrics Net Promoter Score Management How To 65

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

Guavus

FEBRUARY 17, 2022

This quote from Leonardo de Vinci describes the most exciting challenge I face in product management. Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. “Simplicity is the ultimate sophistication”.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Qualtrics

FEBRUARY 6, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit.

Conference 33

Conference Management Innovation Roadmap 33

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Collect in-app feedback to get a pulse on end-user experience. Segment events and send it all back to Salesforce, and beyond for action.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Circular Edge

AUGUST 30, 2018

Many of the conference sessions then focused on what digital transformation means for JDE customers and why User Experience, Mobility, IoT, Process Automation and Operational Simplification are all critical components in becoming digital enterprises. In one of the first sessions of the conference, Hines 9.0

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

Many of the conference sessions then focused on what digital transformation means for JDE customers and why User Experience, Mobility, IoT, Process Automation and Operational Simplification are all critical components in becoming digital enterprises. In one of the first sessions of the conference, Hines 9.0

Resources 40

Resources Conference Chatbots Innovation 40

SurveySensum

JANUARY 5, 2023

Upgrades your product roadmap. Enhances customer experience and service. Userpilot is considered best for sending in-app surveys and product usage reports with personalized user experience. It also integrates with other apps or tools to manage workflows and organize feedback based on filters. . No worries.

Tools 52

Tools Feedback Effort Score NPS 52

SurveySparrow

NOVEMBER 24, 2022

Choosing the right platform for improving your website’s user experience is a big decision. User research helps businesses place people at the center of their product design. The enterprise feedback management tool SurveySparrow is excellent for businesses of all sizes. Your website’s UX is of enormous importance.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

ChurnZero

JULY 12, 2019

Users must feel compelled to access your application over time. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Explain what users managed to do with key events.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Gainsight

MARCH 7, 2019

While at SaaStr, I noticed a common theme—and it’s something I’m really excited about: If you want to build a better product, you need to actively seek out what your users find valuable. So many departments and voices are involved in user experience these days and each has their own goals and needs. This is nothing new.

Customer Centricity 49

Customer Centricity Feedback Social Media Roadmap 49

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. These surveys include questions about the ease of finding information, the clarity of the messaging, the layout or design, and the overall UX/UI experience.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

Clarivate

DECEMBER 12, 2023

Case in point: FoundationIP , the first SaaS-based IP management solution, purpose built to increase IP team efficiency by leveraging automation and best in class country rules. It provides a flexible foundation for hyper-efficient IP management, helping you keep pace with growing demands.

Innovation 59

Innovation Management Roadmap System 59

Responsetek

MAY 3, 2018

Today’s consumer has an insatiable appetite for immediate gratification and with that comes the expectation that they can provide feedback to your business in real time about their customer experience, particularly in the event that something goes wrong. Dashboards also conclusively highlight key pain points. Peter Oxley.

Omni-Channel 40

Omni-Channel CEM Loyalty Programs Roadmap 40

Kustomer

APRIL 28, 2022

They want to be met on their preferred platforms and they want to have easy experiences without unnecessary roadblocks. This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. We’re going to be talking about mapping management. Start small.

Customer Journeys 97

Customer Journeys Management Roadmap Groups 97

Alida

SEPTEMBER 22, 2016

Alesha Rhinier, customer engagement project manager at Lancaster General Health/Penn Medicine, offered a similar tip, explaining that setting goals and planning your first survey helps inform what needs to be included in the profiling questionnaire. Mally believes it should be developed in collaboration with stakeholders across the business.

Innovation 100

Innovation Marketing Social Media Healthcare 100

AWS Machine Learning

OCTOBER 4, 2022

Forecast provides several state-of-the-art time series algorithms and manages the allocation of enough distributed computing capacity to meet the needs of nearly any workload. In short, the service delivers all the science, data handling, and resource management into a simple API call. Essential AWS services that enable this solution.

Analytics 74

Analytics Training Data How To 74

Gainsight

SEPTEMBER 30, 2022

Companies use an average of 75 technologies to manage everything from business intelligence to web conferencing and gathering e-signatures. What Is Product Experience? It’s a subcategory of user experience (UX) that involves monitoring customer behavior within the product, using engagement, feedback, and analytics.

e-support 52

e-support Roadmap Financial Survey 52

ChurnZero

SEPTEMBER 25, 2020

To illustrate this point in the workplace, Noronha and Gillespie describe how to salespeople “everyone seems to be trying to slow down their deal” and for product teams “all others seem to be trying to ruin the user experience. (No No more in-app offers!)”. Sound familiar? Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

NetBase

OCTOBER 22, 2018

Brian, Principal Analyst and Futurist at Altimeter, a Prophet company , broke down the differences between the brand experience, customer experience, service experience, and user experience – offering fresh clarity on the most important aspect of current and future brand operations. Minds were blown.

Analytics 58

Analytics Social Media Roadmap Hotels 58

SuiteCX

JUNE 1, 2015

It seeks to understand the customer’s point of view and then to design interactions and experiences that make it easy for them to accomplish their objectives. CEM – Customer Experience Management. Roadmap refers to the plan of action based on what was learned in the Journey Mapping effort.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

SmartKarrot

SEPTEMBER 11, 2023

Image Source Managing the services, products, quality, and workforce is vital for any company. It serves as a reference guide for financial professionals, managers, and executives, providing them with a consistent and standardized approach to managing financial activities and making informed decisions.

Financial 10

Financial Guidelines Handbook Roadmap 10

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT. Serve as a CX change management and governance tool.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

AWS Machine Learning

MARCH 19, 2024

Workers gain productivity through AI-generated insights, engineers can proactively detect anomalies, supply chain managers optimize inventories, and plant leadership makes informed, data-driven decisions. In the event that a user selects Not Helpful , no action is taken. For details, refer to Step 1: Create your AWS account.

Industry 114

Industry Knowledge Base Analysis Examples 114

SurveySparrow

MARCH 16, 2019

SproutSocial is all about social media management solution and their partnership program caters to the agencies as well as their clients. Wistia offers a smooth video experience with no ads, and also assist users with video SEO and integrations, among other things. SproutSocial Agency Partner Program.

Marketing 75

Marketing Social Media e-support Video 75

SurveySparrow

JULY 6, 2023

With enterprise features ranging from ticketing software to reputation management to NPS software , SurveySparrow is one of the best Fillout forms alternatives for enterprises looking to scale their feedback management. Wufoo : Wufoo is a flexible low-code form builder that offers customization options and a user-friendly interface.

Multi-Channel 52

Multi-Channel Survey Analytics Effort Score 52

Gainsight

OCTOBER 6, 2022

Here’s a look at four durable growth plays that we unpacked at our quarterly product launch event Evolve , and the new features we rolled out to help you achieve them. . Customer success managers (CSMs) who are keeping up with the times know that they need to forge alliances with their Product teams. Grow through your product.

Strategy 52

Strategy Self Service Effort Score Roadmap 52

ClearAction

SEPTEMBER 28, 2015

This is the view of Marketing Ops that is most prevalent, primarily due to the Marketing Operations label used widely by vendors of customer relationship management, digital marketing, content strategy, and campaign automation technologies. Knowledge management, organizational learning, and change management are common tools for this role.

Marketing 62

Marketing Omni-Channel Resources Policies 62

Wootric CX Blog

AUGUST 31, 2020

CX Operations, or CXOps, is all about the systems, automation, and lines of communication that make possible a unified, cross-functional, customer journey approach to improving customer experience. Do you need a CX Operations manager dedicated to this effort? That’s when it’s time to consider hiring or appointing a CXOps Manager.

Management 52

Management Customer Journeys Effort Score Touchpoint 52

Comm100

FEBRUARY 6, 2018

Marketing and Commerce Clouds require users to call for estimates. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. This program works great for managing a few hundred leads, and makes CRM simple.

Software 105

Software Customer Engagement Engagement Omni-Channel 105