ShepHyken
NOVEMBER 22, 2021
Magazine) Organic baby food company Little Spoon unlocked a competitive advantage when a conversation about baby food turned into something bigger. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz.
Customer Bliss
MARCH 21, 2019
I encourage you to watch the full interview below, as Horst, who’s been deemed “corporate hotelier of the world“ by HOTELS Magazine, shares wisdom that transcends hotel management and can be employed by CX practitioners in any establishment where customers are being served. Schulze is a legendary leader and global titan of business.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
FEBRUARY 16, 2016
According to a new report, the practice of Revenue Lifecycle Management—a prescriptive, systemic approach to maximizing revenue throughout the lifetime of the customer relationship—correlates directly with positive measures of corporate performance such as greater overall revenue growth, revenue expansion from existing customers and higher customer (..)
ShepHyken
APRIL 25, 2022
Instead of treating customer service like an afterthought or an overhead cost, your company has an opportunity to turn customer service into a revenue generator and a strategy to create a long-lasting competitive advantage. Magazine) What makes a brand essential?
delighted
MARCH 8, 2022
Competitive advantages. Even if your market is relatively new, you’re likely going to face some competition. What are the key competitive advantages your product has and how can you market and promote them? How can you market this product so that they see it as more attractive or “worth it”?
The DiJulius Group
MARCH 23, 2016
Carle Publishing is a great example of a business that made the Customer Experience they deliver their #1 competitive advantage. Carle Publishing creates customized printed and digital magazines for regional and […]. Carle Publishing, headquartered in Eastern Canada, competes in a specialized niched marketing industry.
Team Support
OCTOBER 28, 2020
This ignites true collaboration around the customer and empowers businesses to provide world-class customer support, which in turn increases their competitive advantage. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI) , inform actionable strategies for customers who may be in danger of churn.
Expert insights. Personalized for you.
84 
Let's personalize your content