CSM Magazine

MAY 14, 2024

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses aiming to foster satisfaction, loyalty, and competitive advantage.

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ShepHyken

NOVEMBER 22, 2021

If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Retail Competitive Advantage Tips 84

ShepHyken

APRIL 25, 2022

Instead of treating customer service like an afterthought or an overhead cost, your company has an opportunity to turn customer service into a revenue generator and a strategy to create a long-lasting competitive advantage. When a customer takes the time to download an app, it’s a commitment.

Customer Service 64

Customer Service Loyalty Programs Loyalty Competitive Advantage 64

CSM Magazine

DECEMBER 29, 2022

Businesses that offer online banking options for those who prefer to do their banking electronically have a competitive advantage. Train your employees well so that they can provide excellent customer service. Use the latest technology to enhance customer service.

Banking 52

Banking Customer Service Customer Service Training Customer Service Representative 52

CSM Magazine

DECEMBER 2, 2022

Using a customer’s name adds a personal touch to the service you are providing. It gives you a competitive advantage—and it doesn’t cost you anything. When you use customers’ names, you are showing respect and letting them know that you value them. About the Author.

Competitive Advantage 52

Competitive Advantage Airlines Training Customer Service Training 52

ShepHyken

JULY 3, 2023

If you’re new to creating customer personas, this article includes several ideas and tactics on how to take advantage of this powerful marketing and CX strategy. The Four Secrets to Nordstrom’s CX Success by Saskia Tillers (The CEO Magazine) For any brand, revamping CX will only ever be a valuable exercise.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147