CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. It’s important to stay in tune with current trends in video and graphics technology so that your videos don’t seem dated. How Can Enterprise Video Platforms Transform Communication?

Video 52

Video Communication Training Social Media 52

Magellan Solutions

JUNE 27, 2019

To further enhance its business processes and technology solutions, Magellan Solutions participated in ConnecTech Asia 2019 , a technology trade show held in Singapore. Meanwhile, the Department of Information and Communications Technology (DICT) assisted the Philippine delegation during the event.

Call Center 75

Call Center Contact Center Government Conference 75

Comm100

OCTOBER 24, 2023

As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. However, its implications are profound.

Omni-Channel 231

Omni-Channel Multi-Channel Chatbots Touchpoint 231

TechSee

NOVEMBER 20, 2018

Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs. Solution: Two New Technology Trends. Every time technician is dispatched, the company incurs a significant expense. Better CX at lower cost.

Innovation 153

Innovation Technology Self Service Call Center 153

CSM Magazine

SEPTEMBER 18, 2019

Next week our power Breakfast Panel looks at the shift towards self-service, tracking and real-time two-way communications. Localz believe this is the first event focused on how Uber is impacting service communication. Localz are the global team responsible for aligning service communications with uber.

Self Service 74

Self Service Retail Communication Consumers 74

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations.

Technology 52

Technology Customer Engagement Engagement Loyalty Programs 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe! New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

Communication 83

Communication Social Media Sports Telecommunications 83

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

C Space

OCTOBER 5, 2021

C Space appoints CTO, accelerates impact of insights through technology. C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. Technology has always been a critical enabler of our work and never more so than now.

Technology 98

Technology Leadership Consulting Analytics 98

NobelBiz

FEBRUARY 15, 2023

However, instead of working to improve their methods of communication, many modern call centers instead prioritize flashy but ultimately fruitless strategies for communication channel expansion. A poorly managed opening of a new communication channel can have a negative impact on both customer satisfaction and call center.

Call Center 52

Call Center Communication How To Omni-Channel 52

Quadient

MAY 20, 2022

Is it time to Evolve Your Communications to the Cloud? Quadient’s vision for the future of communications is about simplicity. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. Individual events often demand immediate communication.

Communication 52

Communication Guidelines Roadmap Healthcare 52

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology Leadership Industry 52

Ecrion

JULY 15, 2019

Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.

Communication 62

Communication Trends Conference Video 62

Kayako

NOVEMBER 18, 2015

How do you go about communicating this properly to your customers? Communicating throughout and keeping customers informed. If you have assigned responsibility ahead of time, it will be easier for everyone to know what they need to do in the event of a crisis. And someone in the middle helping the two teams communicate.

Communication 120

Communication Customers Meeting Study 120

Ecrion

JUNE 12, 2020

Ecrion, a leading provider of customer communications and customer experience automation solutions for banks and wealth management firms across the globe, is pleased to announce its inclusion in FinXTech Connect’s technology partner directory for banks. bank leaders with technology partners at the forefront of innovation.

Banking 71

Banking Technology Financial Software 71

C Space

MARCH 13, 2020

Skillsoft Perspectives Event: How We Adapted. I am so proud and excited to be a part of this event.”. – Every year, C Space clients Skillsoft and SumTotal have held a highly respected, well-attended, face-to-face global event for learning, talent and business leaders: Perspectives. Skillsoft needed a solution quickly.

Conference 52

Conference Case Study Social Media Culture 52

AWS Machine Learning

OCTOBER 1, 2022

Ten years from now, the technological fitness of clubs will be a key contributor towards their success. Today we’re already witnessing the potential of technology to revolutionize the understanding of football. But what are the events that led to these surprising in-game swings of win probability? How it is implemented?

Sports 76

Sports Telecommunications Data Consumers 76

Maru Group

APRIL 9, 2021

The NFL Super Bowl is a unique event. It stands head and shoulders above all other sporting cultural events in America in terms of popularity, our research has revealed. Brand Emotion leverages visual semiotic systems to uncover the emotional signature of events, brands, or organizations.

Sports 52

Sports Entertainment Course Advertising 52

BirdEye

OCTOBER 16, 2020

It’s shifted from selling to all-encompassing customer communications. Technology (surprise, surprise). Where they were previously resistant, we’re seeing that individuals are taking the time to learn and adopt new technologies and modify their financial habits in ways we never expected. And at the heart of it all?

Technology 98

Technology Marketing Banking Financial 98

Experience Investigators by 360Connext

JANUARY 18, 2022

If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role. Make sure your definition of Customer Experience (and related terms) are clearly communicated and agreed upon. I tend to agree.

How To 378

How To Customer Journeys Culture Training 378

Alliance by IFS

JUNE 19, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. a leading global provider of field service management and mobility solutions , is proud to announce the addition of YASH Technologies to its solution implementation partner network. About YASH Technologies.

Technology 91

Technology Customer Centricity Innovation Consulting 91

Oracle

JANUARY 16, 2020

million charitable entities targeting the donation pool, many are digging deeper into how nonprofit technology can extend the reach and sharpen the impact of their fundraising efforts. Admittedly, limited budgets and restricted donations can hamstring a nonprofit on the technology front. With more than 1.5 Sufficient budget.

Trends 82

Trends Technology Social Media Insurance 82

ReviewTrackers

MARCH 17, 2017

We hung out at events, watched movies in our cozy Airbnb, ate amazing food at Forthright and Moonshine Grill, and fell asleep in a coffee house after hosting three events in 24 hours. Amidst all the activity, the team also found the time to learn all the emerging new trends in technology at SXSW. . Healthcare and Tech.

Trends 79

Trends Technology Social Media Healthcare 79

TechSee

JUNE 29, 2023

Similarly, AI easily scales up and down to meet changing demands, eliminating long wait times and poor CX during mass service events or seasons. Visual communications consistently deliver faster and more efficient service, and higher. Adapt your LLM to suit each channel and audience.

Chatbots 202

Chatbots Customer Service Customer Service Representative Wait Times 202

BlueOcean

OCTOBER 4, 2022

That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas. For many, this looks like strengthening your internal communication. The key strategy for 2023 includes shortening the communication distance between the C-Suite and the frontline so every employee is on the same page.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Alliance by IFS

OCTOBER 11, 2018

In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience. According to Field Technologies’ recent report, the best way to set yourself apart is by providing a superior customer experience.

Technology 72

Technology Self Service Customer Experience Report 72

BirdEye

DECEMBER 8, 2023

Effective communication is the lifeline of business relationships. Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. In fact, 38% regard email as their most effective means of communication. Get the timing right Balance proactive communication with patience.

Examples 110

Examples Communication Feedback Meeting 110

CSM Magazine

JUNE 22, 2020

Advancements in technology have made a tremendous impact in every field. To keep pace in this industry, you’ll have to stay up to date and thoughtfully consider what technology your restaurant needs. To keep pace in this industry, you’ll have to stay up to date and thoughtfully consider what technology your restaurant needs.

Technology 52

Technology Self Service Wireless Software 52

TechSee

JULY 24, 2018

Visual communication creates intimacy and strengthens the connection between the organization’s representative and the customer, turning it into an interaction between two fellow human beings. Joan explained that she absolutely had to purchase alternate gear in order to participate in the event that she waited for all year.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Calabrio

JUNE 30, 2020

contact center managers saw customers expecting to connect and communicate with customer service teams in more ways than simply voice. But delivering empathetic communications via omnichannel communications indeed can be done. Cloud-based technology enables seamless shifts to remote work when needed. More empathy.

Contact Center 219

Contact Center Omni-Channel Connections Communication 219

PK

JULY 25, 2019

One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way. Events can give your customers another reason to visit and keep coming back while spreading the word. Apple: Today at Apple.

Retail 49

Retail Loyalty Fashion ROI 49

Comm100

AUGUST 8, 2022

While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Uniphore

NOVEMBER 11, 2021

Ravi Saraogi, Co-founder and President APAC, Uniphore and Loan Kiss, Sitdown Events. Tasked with driving operational efficiency, productivity and growth, business leaders are turning to technology to bridge the gap between rising customer demands and limited human resources. You can unsubscribe anytime.

Customer Service Representative 130

Customer Service Representative Policies Customer Centricity Innovation 130