Clarabridge

MARCH 1, 2017

Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Over the coming weeks, we’ll be providing a sneak peek at the speakers and topics that we will be featuring in our C3 2017 sessions.

Case Study 40

Case Study Customer Experience Professionals Customer Experience Management Course 40

Clarabridge

MARCH 1, 2017

Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Over the coming weeks, we’ll be providing a sneak peek at the speakers and topics that we will be featuring in our C3 2017 sessions.

Case Study 40

Case Study Customer Experience Professionals Customer Experience Management Course 40

Clarabridge

MARCH 1, 2017

Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Over the coming weeks, we’ll be providing a sneak peek at the speakers and topics that we will be featuring in our C3 2017 sessions.

Case Study 40

Case Study Customer Experience Professionals Customer Experience Management Course 40

CX University

NOVEMBER 15, 2017

November 15, 2017. Below is the link to login to your CXU courses. Once you are logged in, you can start with any course, but I recommend starting with CX 501 Customer Experience Strategy. Plan on logging into your course at least two times per week. How you complete your CX courses is entirely up to you.

Financial 40

Financial Consulting Groups Analysis 40

Customer Bliss

DECEMBER 29, 2016

We’ll be back with new episodes in early 2017. Some of the answers overlap, of course — there is a lot about getting buy-in from other leaders, using the right data, etc. Pick a few to listen to before you go back to work in 2017. I launched a podcast, The Chief Customer Officer Human Duct Tape Show , in 2016.

Customer Experience 0

Customer Experience Chief Customer Officer Social Media Connections 0

Strativity

FEBRUARY 14, 2018

One of the leading voices in supporting Australia’s not-for-profit sector, Pareto CEO – Dearne Cameron, identified, early on, that many charities were looking for greater depth in the way that they connect with their donors and journey mapping brings the experience to life.

Customer Journeys 40

Customer Journeys Course Touchpoint Customer Centricity 40

Storyminers

JANUARY 12, 2017

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. Of course, it’s extremely important. Have at least one customer value creation metric in your measurement mix to stay connected to what your customers care about most. One caution, however.

Trends 171

Trends Customer Experience Wireless Entertainment 171

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. 3 Top Technology Trends from Dreamforce 2017: It’s About Artificial Intelligence. Artificial intelligence helps improve human connection.

Trends 41

Trends Technology Chatbots Sales 41

Avaya

SEPTEMBER 15, 2016

Beginning in 2017, Avaya and IAUG will come together to host their first truly joint event. Additionally, the event will be held in February, earlier in the year than past events—making Avaya ENGAGE 2017 not only one of the largest industry events, but one of the year’s first.

Engagement 0

Engagement Competitive Advantage Groups Course 0

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. At Dreamforce 2017, Talkdesk brought together three cutting-edge technology companies to discuss the top technology trends in service and inside sales.

Trends 41

Trends Technology Chatbots Sales 41

ClearAction

JUNE 25, 2023

Since 2017, the American Customer Satisfaction Index (ACSI) is in a downward trend while profits are stable and increasing. Our webinars are free, but our courses are super-charged guidance you’ll want to return to repeatedly throughout your career. I will enroll in all of ClearAction’s courses! Super LIKE!

Leadership 62

Leadership Touchpoint Course Employee Experience 62

Customer Bliss

OCTOBER 23, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Case Study 111

Case Study Company Study Chief Customer Officer 111

Confirmit

MAY 1, 2017

On April 27, 2017 Confirmit’s New York City office joined thousands of American businesses to participate in Take Our Daughters and Sons to Work Day. This program connects what children learn at school with the actual working world. The children learned so much and the employees had a chance to inspire the next generation.

Consulting 45

Consulting Survey Interaction Leadership 45

BlueOcean

JANUARY 9, 2018

With integration between live chat, video chat, SMS, web forums, email, social, self-serve apps, and, of course, voice, the omni-channel experience must be seamless. IBM reports that by 2022, businesses will save approximately $8 billion annually, up from the $20 million dollars saved in 2017. How Will AI Impact Customer Experience?

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Storyminers

JANUARY 12, 2017

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. Of course, it’s extremely important. Have at least one customer value creation metric in your measurement mix to stay connected to what your customers care about most. One caution, however.

Trends 100

Trends Customer Experience Wireless Entertainment 100

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Connecting the dots of customer experience. Here are some valuable lessons from the customer experience case studies presented at Experience 2017. And of course customers get a better experience.

Case Study 152

Case Study Airlines Conference Wait Times 152

Customer Bliss

JUNE 22, 2017

Customer experience innovation and Cannes Lions 2017. Of course, the two are not mutually exclusive. (BTW, the overall idea of “customer experience innovation” is obviously very far-reaching, and numerous books have been written on it. This is just about one aspect.). Both have happened.

Innovation 237

Innovation Customer Experience How To Advertising 237

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. In 2017, the same year the SDGs came into effect, the United Nations found that less than half of the global population was covered by essential health services. Dr. Grace Lomax.

Healthcare 52

Healthcare Hospitality Connections Culture 52

Education Services Group

JUNE 29, 2019

They’ll need to know who to contact if they have questions, but it also helps to lay the groundwork for the person likely to be contacting them over the course of their subscription. The number of SaaS businesses is rapidly expanding — it was estimated at $46 billion in 2017 and is expected to hit $76 billion by 2020.

Customer Success 40

Customer Success Connections Net Promoter Score Customer Retention 40

C3Centricity

SEPTEMBER 14, 2020

This discussion happened just a few years back in 2017. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. But most outlets appear to be oblivious to the change in their customers’ desires for experiential connections with brands.

Retail 194

Retail Trends Apparel Transportation 194

Currency Alliance

NOVEMBER 1, 2017

Of all the statistics to emerge from the 2017 Bond Brand Loyalty Report , the most shocking was probably that there are an estimated $100bn in loyalty points that are left unredeemed by members in North America. Of course, not all of these will go to waste. Globally the figure is much higher still. At first this seems incredible.

Loyalty 45

Loyalty Loyalty Programs ROI Brands 45

Gainsight

FEBRUARY 15, 2023

Ensuring the value you are creating connects to their business if you’re in a B2B space “Discovery is a great way to help connect those dots of [making] sure everything built has an impact and that it impacts both the customer and the business. What I did was I started developing online courses as a way to test the content in the book.

Exercises 52

Exercises Course Sales B2B 52

Storyminers

FEBRUARY 20, 2017

This interview was conducted by John Mattone and first appeared February 7, 2017 on JohnMattone.com. People who use themselves as the primary frame of reference miss great opportunities to connect with their audiences (or prospects). If you put yourself at the center, you steal their opportunity to learn – and to connect.

Brands 190

Brands Innovation Connections Customer Experience 190

Myra Golden

DECEMBER 13, 2017

How did 2017 go for you? I still do onsite training, of course, but online training saves time and money. There’s no sense stressing over 2017’s results. Imagine your team starting calls off on a positive note, making personal emotional connections and genuinely ending calls with a fond farewell.

Training 51

Training Customer Service Training Course Connections 51

Alida

JANUARY 22, 2018

Its debut product was a $2,000, internet-connected spin bicycle with a 22-inch touch screen, and it just launched a $3,995 treadmill at CES with a 32-inch screen. According to the New York Times , the fancy fitness equipment maker did almost $400 million in sales in 2017, more than double the previous year. And a walkable.

Brands 100

Brands Customer Insights Connections Consumers 100

Kayako

APRIL 29, 2019

He was right, of course, and Virgin is a shining example of a brand that has successfully differentiated its offering based on customer experience. Of course, but these wouldn’t necessarily go away if teams had to run everything up the chain of command for approval. Will there be mistakes?

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

Storyminers

FEBRUARY 20, 2017

This interview was conducted by John Mattone and first appeared February 7, 2017 on JohnMattone.com. People who use themselves as the primary frame of reference miss great opportunities to connect with their audiences (or prospects). If you put yourself at the center, you steal their opportunity to learn – and to connect.

Brands 170

Brands Innovation Connections Customer Experience 170

Gainsight

APRIL 26, 2023

PAL offers highly interactive, practical courses to help professionals in the CS, PX, and Community fields sharpen their skills. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections.

Industry 52

Industry Conference Fashion Customer Success 52

datastax

NOVEMBER 8, 2018

Follow-on tickets add views for active connections, in-progress compactions, configuration settings, and thread pools. The Java driver alone includes over 300,000 lines of code added or modified in over 800 commits since Jan 2017. These include: CQL support for selecting single keys and ranges of keys from Maps and Sets.

Conference 102

Conference Course System Data 102

CX Journey

OCTOBER 18, 2017

It was published on t heir blog on April 24, 2017. And it serves as a guide to help choose future courses of action. Corporate Vision : Your corporate vision not only outlines what the company is trying to achieve but also guides decision-making processes and the resultant course of action.

Customer Experience 114

Customer Experience Customer Journeys Policies Training 114

OpinionLab

FEBRUARY 14, 2018

2017 was a year that ushered in several new words into our vocabulary … fake news, fidget spinners, and of course … Bitcoin. So what is blockchain, and how can it possibly be connected with customer experience? Connection to customer experience. Guest post from Tim Carrigan, Consulting VP at Andrew Reise. Crazy right?

Customer Experience 68

Customer Experience Insurance Travel Policies 68

Comm100

MAY 11, 2023

Since 2017, total US postsecondary enrollment has fallen every year, resulting in a 9% overall drop. Vocational schools and online courses lead these alternatives – 30% of all students enrolled in higher education in 2021 were enrolled online, according to the National Center of Higher Education Statistics. from fall 2020-2021.

Chatbots 40

Chatbots Trends Omni-Channel Connections 40

OpinionLab

FEBRUARY 14, 2018

2017 was a year that ushered in several new words into our vocabulary … fake news, fidget spinners, and of course … Bitcoin. So what is blockchain, and how can it possibly be connected with customer experience? Connection to customer experience. Guest post from Tim Carrigan, Consulting VP at Andrew Reise. Crazy right?

Customer Experience 60

Customer Experience Insurance Travel Policies 60

Optimove

JANUARY 6, 2022

Back in 2017, HubSpot research found that “it costs anywhere from 5 to 25 times more to acquire a new customer than to retain an existing one” and that”at some point, your acquisition math will break.”. Of course, along with always leaving some wiggle room for ad-hoc, pandemic/crisis-mode scrambling.

Loyalty Programs 62

Loyalty Programs Ecommerce Advertising Loyalty 62

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. Providing buyers with additional learning opportunities (via connecting them with customer references, helping them create an adoption approach, and providing them with customer evidence).

Case Study 80

Case Study ROI B2B Study 80

CloudCherry

JANUARY 4, 2018

Of course, it will all be voice activated. The hope is that users will feel a closer connection with banks, but it will also help improve self-service, which has become highly important to consumers. Of course, now that consumers are used to this level of service, it is what they will expect from their financial institutions.

Banking 170

Banking Trends Financial Self Service 170

TechSee

NOVEMBER 13, 2017

I get no reply, of course. Think about how long it would take for you to fix your 2017 espresso maker, then get back to me with your complaints. His chest screen displays details about the internal adjustments he’s about to make, adjustments that his display told me to make weeks ago.

Call Center 154

Call Center Video Contact Center Technology 154