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Call for Entries! Service Design Award 2017

Kerry Bodine

In addition to the lovely award pictured above, there are multiple benefits of winning: Winners will have the opportunity to share their work with over 650 professionals from the industry during the Service Design Award Ceremony at the 10th Service Design Global Conference in November 2017.

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What will CX look like in 2017?

Customer Bliss

The first one, from Forbes , is called “Five Bold Expert Predictions For 2017.” Geofencing has become essential to most mobile and experience-driven marketers over the last few years ; that will only continue in 2017. There are other reasons, of course, but those are three of the big ones. Geofencing.

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How to Use AI to Create Great Customer Education Course Content

Gainsight

Workflow automation: AI will show information about a customer’s learning and assign relevant courses. The post How to Use AI to Create Great Customer Education Course Content appeared first on Gainsight Software. There’s no question: AI is on fire. by 2028, up from $6.8b That’s an increase of more than 1,700%.

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Customer Experience 2017 Reality Check – Evolution or Revolution?

ijgolding

It’s part of a broader celebration of Customer Experience Day 2017. On the 3rd October 2017, the world will once again celebrate CX Day. However – there is that word again – as I write this article in October 2017, there are 616 CCXPs globally. Check out posts from other bloggers at the blog carnival. Or even 1997?

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Our 2017 Journey Mapping Workshop Schedule

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. May 9 & 10 in Chicago. August 16 & 17 in San Francisco. Save the date: October 3 & 4 in Boston.

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Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. Conclusion. Download Now.

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What’s the State of Work-at-Home in Customer Care in 2017?

BlueOcean

Did WAH move from something to be avoided to something to be embraced over the course of just a few years? The virtual classroom of 2017 is a thing of beauty. The post What’s the State of Work-at-Home in Customer Care in 2017? We started to see RFPs asking, not if, but how we would incorporate WAH as part of the solution.