ijgolding

JULY 25, 2017

However senior I seemed to become, the less connected to leadership I appeared to be. I had been led brilliantly for those years by inspiring people who worked hard to connect people – to connect their people to the purpose of the organisation. Fast forward to 2017. What can be done to recreate the connection?

Customer Centricity 170

Customer Centricity Leadership Connections Banking 170

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals.

Connections 56

Connections Healthcare ROI Metrics 56

ForeSee

SEPTEMBER 13, 2016

Registration for ForeSee Connect 2017, our annual client summit championing customer experience (CX), is now open! The post Register for ForeSee Connect 2017 and save! The ForeSee summit is where the very best leaders of CX across multiple industries. appeared first on ForeSee.

Connections 45

Connections Industry Customer Experience Customers 45

ijgolding

JANUARY 4, 2017

When it comes to the world of Customer Experience, business people and Customer Experience Professionals all around the world will be thinking of and dreaming about, a more customer centric 2017. Rather than describing what I observed in 2016 specifically, I want to encourage people to think about what they should be doing in 2017.

Customer Experience 148

Customer Experience Customer Centricity Customers Government 148

ForeSee

AUGUST 12, 2016

ForeSee Connect is our annual client summit where the very best champions of CX across multiple industries come together to present new insights on how you can improve your strategy. Why Connect 2017 will be our best Summit yet appeared first on ForeSee. The post Save the date!

Connections 69

Connections Industry Strategy Customer Experience 69

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Creating shared value is essential for developing an authentic brand and truly connecting with customers.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

Vonage

FEBRUARY 23, 2017

Today’s always connected consumers expect to enjoy a seamless experience across every retail touchpoint, both digital and in-store. Consumers connect to organizations on social media. From there, you can start conversations that allows you to connect with your customers in a way that adds value. Share your thoughts below.

Omni-Channel 218

Omni-Channel Consumers Self Service Social Media 218

Kerry Bodine

JANUARY 17, 2017

I’m thrilled to announce the publication of our latest FREE eBook: The 2017 Customer Experience Outlook. My friends at Doberman and I recently reached out to our favorite customer experience authors, designers, and industry leaders shares to see what they’ve been thinking about at the beginning of 2017. To communicate honestly.

Customer Experience 84

Customer Experience eBook Customer Journeys Customers 84

Alida

JUNE 1, 2017

The connection between the employee and customer experience. This session featuring Chuck Kendig, assistant VP of logistics, sales and production planning at American Honda, will address the two-way connection between the customer and employee experiences. When: June 20, 4:00 pm – 4:45 pm. Interested but not registered?

Automotive 157

Automotive Conference Retail Employee Engagement 157

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

ForeSee

JANUARY 20, 2017

In its 11th year, our annual client event, Connect: The ForeSee Summit has become a gathering worthy of the very best CX champions across multiple industries who attend. The post Find out who’s speaking at 2017 Connect: The ForeSee Summit appeared first on ForeSee. And today we.

Connections 40

Connections Industry 40

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. The post Not To Be Missed: The Best Of 2017 appeared first on.

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

ForeSee

DECEMBER 21, 2016

The post Angela Duckworth to bring ‘Grit’ to 2017 Connect: The ForeSee Summit appeared first on ForeSee. What is “grit,” and why are those who possess it routinely associated with success? In New York Times best selling book Grit: The Power of Passion and Perseverance, author and.

Connections 40

Connections 40

CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.

Connections 52

Connections Contact Center Analytics Innovation 52

Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017. “It’s going to be about creating that direct connection and trust with the individual on a much more personal level.”

Trends 0

Trends Social Media Advertising e-support 0

Kayako

JANUARY 12, 2017

It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! Here’s our list of the best articles from last year to help you understand the trends and show how you can provide an amazing customer experience in 2017.

Customer Experience 120

Customer Experience Effort Score Chief Customer Officer Customer Centricity 120

BlueOcean

MARCH 20, 2017

In some cases, we also provide a USB key that boots their computer into an independent operating system that connects flawlessly to the remote environment. The virtual classroom of 2017 is a thing of beauty. The post What’s the State of Work-at-Home in Customer Care in 2017? The Virtual Classroom. Is It Enough? Let’s chat.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. While customer engagement keeps its place as a top priority, in 2017, companies will broaden their focus to include employee engagement, particularly for Millennials.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

InMoment XI

MAY 4, 2022

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

Clarivate

SEPTEMBER 18, 2023

Many of the world’s leading scientometric and science policy researchers gather annually at the STI conference, making it the ideal venue to connect the current work of ISI with the legacy of Dr. Garfield and his indelible impact on the scholarly community.

Conference 119

Conference Analysis Policies Innovation 119

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections Conference Loyalty Survey 80

Kerry Bodine

FEBRUARY 2, 2017

Mark your calendars for February 16, 2017 at 11:00am PT—and register now to secure your spot!

Connections 120

Connections Trends Study Survey 120

ShepHyken

FEBRUARY 13, 2017

Top 10 Customer Service Trends for 2017 [Whitepaper] b y Daniela Puzzo . Fonolo) This whitepaper examines 10 customer service trends that will dramatically affect the success of your support team in 2017. My Comment: You can’t have customer loyalty without some type of emotional connection. After all, loyalty is an emotion.

Customer Service 81

Customer Service Loyalty Programs Loyalty Trends 81

Bold360

JUNE 22, 2017

Nanorep is Gearing Up for Chatbot Summit Berlin 2017, Attending as Sponsors, Speakers, and Looking Forward to Meeting You at Booth 31. Nanorep is gearing up for Chatbot Summit 2017 , taking place in Berlin Germany on June 26th. Come check us out at Booth 31, and introduce yourselves! We hope to see you there.

Chatbots 69

Chatbots Self Service Leadership Technology 69

Comm100

MAY 31, 2023

Since 2017, postsecondary enrollment in the US has fallen by 9%. This first-hand, in-person experience can really help to create connections. This directly helps colleges to connect with more prospective students, lowering the barrier to engagement and strengthening the connection between prospective student and school.

Strategy 174

Strategy Marketing Financial Advertising 174

Storyminers

JANUARY 24, 2017

This article appeared first January 10, 2017 at SharpenCX.com. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. How do you expect customer expectations to change in 2017? Here’s what we learned.

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Magellan Solutions

MARCH 14, 2017

The industry has a rosy outlook for 2017, and experts believe that it can generate up to $48 billion in revenues by 2020. Here are some BPO predictions 2017: The industry will keep driving the office market. billion in revenues in 2017 and surpass OFW remittances. There will be greater demand for flexible office spaces.

Industry 66

Industry Government Policies Technology 66

Eptica

DECEMBER 20, 2017

Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.

Trends 48

Trends Competitive Advantage Chatbots Social Media 48

InMoment XI

MAY 4, 2017

Think of any retailer category out there, and the consumer inevitable wins in getting it their way“ The above quote is by Mark O’Neil, COO of Cox Automotive, at the recent JD Power 2017 Automotive Forum. The title of his presentation was Connected Retail: Deals in the Digital. View Article.

Retail 200

Retail Automotive Consumers Connections 200

Experience Matters

JULY 21, 2017

After an inspiring weekend at the 2017 World Congress of Positive Psychology in Montreal, I decided to take a look at some of our data that connects positive psychology with customer experience. The bottom line : Happy people make more emotionally connected customers. The answer is yes!

Consumers 227

Consumers Company Connections Interaction 227

ShepHyken

SEPTEMBER 11, 2017

My Comment: It’s easy to lose a connection with customers when they opt for self-service or other support channels that potentially eliminate the human-to-human connection. The post 5 Top Customer Service Articles for the Week of September 11, 2017 appeared first on Shep Hyken. Thanks for this great list of ideas.

Self Service 82

Self Service Customer Service Customer Service Training Customer Care 82

Eptica

DECEMBER 6, 2017

Date: Wednesday, December 6, 2017 Meeting the CX needs of the connected consumer. Published on: December 06, 2017. Author: Vincent Giraud We live in the age of the connected consumer. Consumers are connected all through the day , using their devices from when they wake until last thing at night.

Connections 49

Connections Meeting Consumers Social Media 49

ShepHyken

MAY 22, 2017

Companies must learn to strike a balance between technology and human-to-human if they want to maintain an emotional connection with their customers. 2017 Customer Experience Lessons from the Airline Industry…So Far by Sarah Frazier. The post 5 Top Customer Service Articles For the Week of May 22, 2017 appeared first on Shep Hyken.

Customer Service 82

Customer Service Airlines Self Service Tips 82

Team HGS

JUNE 14, 2017

2017 Trend 3: The Beginning of Channel Guidance. In 2016, customer service professionals continued to work hard to figure out how to best integrate and connect all of the disparate communication channels. Wed, 06/14/2017 - 16:54. Posted by Parikshit (PK) Kalra , Senior Vice President of Solutions and Capabilities.

Self Service 52

Self Service Trends Multi-Channel Effort Score 52

Storyminers

JUNE 3, 2022

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. Have at least one customer value creation metric in your measurement mix to stay connected to what your customers care about most. Can you tell us how you got into CX and why you find the space so interesting?

Trends 147

Trends Customer Experience Wireless Entertainment 147

ForeSee

FEBRUARY 2, 2017

Attention CX professionals in the public sector, we’re planning a variety of interesting, thoughtful, and extremely useful presentations for our annual client event, Connect: The ForeSee Summit, aimed at helping. The post Here’s a preview of what public sector organizations can expect at the 2017 ForeSee Summit appeared first on ForeSee.

Connections 56

Connections Government 56