Gainsight

APRIL 26, 2023

Pulse Crossing the Pond to Europe We also have fond memories of Pulse 2015, the first year Pulse took over the world. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Well, sorta.

Industry 52

Industry Conference Fashion Customer Success 52

Comm100

JUNE 15, 2022

Canadian Blood Services (CBS) first launched Comm100 Live Chat on their website in 2018 to connect with digital-first customers that were being missed by traditional phone support. Tangerine Telecom began using Comm100 Live Chat in 2015 to bring their broadband customers more convenient and accessible support. Tangerine Telecom.

Chatbots 197

Chatbots Industry Customer Service Wait Times 197

Vonage

MARCH 26, 2018

Emotionally connected customers are more than twice as valuable as highly satisfied customers (The New Science of Customer Emotions HBR 2015). NVM’s 2018 research discovered comparable behaviour. Admittedly the price of that is a queue but we recognise and accept this when connection is our priority.

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

C3Centricity

MAY 25, 2020

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. Let me know in the comments. Get Answers.

Technology 194

Technology Analysis Data Consumers 194

GetFeedback

MAY 5, 2019

Introducing Plenti Reward system that lasted from 2015 to 2018, American Express has let their clients earn and redeem loyalty points. Connect with him on Twitter and LinkedIn. . Business example: American Express. . Jared Cornell is a technical writer currently associated with ProProfs Chat.

Sales 277

Sales Loyalty Programs Social Media Policies 277

Brandwatch CX

MARCH 7, 2023

Social media statistics For context, as of April 2018, total worldwide population is 7.6 For marketers, knowing the statistics behind the social networks can inform strategy and spend, allowing focused targeting of users. billion The internet has 4.2 billion users There are 3.03 billion active social media users On average, people have 5.54

Social Media 98

Social Media Video Advertising Marketing 98

Customer Bliss

MAY 10, 2017

5 The report, published in June of 2015, surveyed 516 senior-level executives from twenty-one countries. Two in five companies (42 percent) have boosted relevant spending by more than 10 percent in the past three years, a proportion that is estimated to climb to more than half (51 percent) over the next three years (by 2018).

Chief Customer Officer 179

Chief Customer Officer Customer Experience Wireless Study 179

Optimove

OCTOBER 24, 2019

See, here’s the thing: all the above is taken from the four agendas of the 2015-2018 renditions of Optimove Connect – the premier event in Relationship Marketing – and from this year’s upcoming predecessor, PostFunnel Summit (October 28-29. Recap: Optimove Connect 2018. Yes, next week).

CRM 40

CRM Connections Groups Strategy 40

Comm100

SEPTEMBER 28, 2021

The existing channels that LMCU had in place included phone, email, and online banking, and they wanted a modern solution to let customers connect more flexibly. By introducing Comm100 Live Chat in September 2018, CBS saw immediate success in reaching digital-first customers.

Customer Service 215

Customer Service Chatbots Banking Engagement 215

Comm100

MARCH 2, 2022

Some members have direct connections with their unions, many value its not-for-profit status, while others want the local and personal engagement that unions promote. “Credit union members often have a direct connection to their credit union, so their relationship to the credit union is not just fiscal.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

Tricia Morris

FEBRUARY 19, 2016

2015 Aspect Consumer Experience Survey ). 2015 Global State of Multichannel Customer Service Report). 2015 Global State of Multichannel Customer Service Report). 2015 Aspect Consumer Experience Survey ). 2015 Global State of Multichannel Customer Service Report).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

CX University

MARCH 29, 2018

From Touchpoint to Customer Journey: How the simple act of connecting the dots will start a revolution. Harvard Business Review, Competing on Customer Journeys, 2015). Accessed March 20, 2018. Accessed March 16, 2018. Customer experience has made a revolutionary discovery. ” Harvard Business Review. March 2016.

Customer Journeys 86

Customer Journeys Customer Experience Touchpoint Banking 86

Second to None

MARCH 8, 2019

The internal health of the body is directly connected to its performance and ability to grow. In several studies looking at Glassdoor reviews, research found a significant connection between workplace satisfaction and financial performance. If organs are to the body, employees are to the business. in its market value.

Study 48

Study Financial Customer Centricity Employee Experience 48

Tricia Morris

AUGUST 5, 2016

When we started this decade, the Internet of Things was a basically a buzzword, talked about by a few, acted upon by fewer, a challenge to save for the future, like 2015 or 2020. IDC Worldwide Internet of Things Forecast, 2015 – 2020. . An estimated 25 billion connected “things” will be in use by 2020. connected devices.

Retail 40

Retail CRM Connections Report 40

ReviewTrackers

FEBRUARY 28, 2019

In 2018, TripAdvisor acquired Bokun, which provided services such as inventory channel and price management to suppliers in the burgeoning tours and activities sector. In 2015, TripAdvisor bought MyTable, an Italy-based online platform to book restaurants. In 2015, TripAdvisor acquired Australian restaurant booking platform Dimmi.

Travel 50

Travel Hotels Wait Times User Experience 50

Kayako

FEBRUARY 14, 2018

In 2018, the vast majority of products on the market are pretty similar. Sixty-four percent of retailers surveyed credit their loyalty programs as the most effective method for connecting with customers. When was the last time you shopped for something that’s an everyday staple? They’re good quality and generally last a good while.

Loyalty Programs 182

Loyalty Programs Loyalty Brands Retail 182

ReviewTrackers

MARCH 1, 2019

It’s best to avoid faking reviews and giving your business 5-star ratings on TripAdvisor, since the site uses an algorithm to look at any “content integrity issues, animal welfare policies, and/or fraudulent activity” connected to the listing. Tips for Getting the TripAdvisor Certificate of Excellence.

How To 86

How To Hotels Travel Hospitality 86

Brandwatch CX

JANUARY 2, 2019

For context, as of April 2018, total worldwide population is 7.6 billion from advertising in 2015. 38% of organizations plan to spend more than 20% of their total advertising budgets on social media channels in 2015, up from 13% a year ago. The average CEO has 930 LinkedIn connections. Social media statistics.

Social Media 111

Social Media Video Advertising Marketing 111

Eptica

JANUARY 20, 2016

Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? In 2015 top companies in both the US and UK could only answer 65% of questions asked on their websites – meaning that nearly a third of basic queries are currently going unanswered.

Self Service 48

Self Service Customer Service CRM Contact Center 48

Helen Dewdney

JULY 22, 2022

I missed a connecting flight – what are my rights? If, due to a delay of less than 3 hours, you miss your connecting flight and so arrived at the final destination more than 3 hours late, you are entitled to compensation. However, this is only the case if you book both flights together. Airlines may try and argue this.

Airlines 52

Airlines Travel Consumers Hotels 52

ijgolding

JULY 29, 2016

With ample opportunities to network and connect with other businesses, employers run the risk of losing their best talent. Thanks to profits in 2015, the plan resulted in $672 million being invested to 49,000 employees this year. Keeping hold of staff is a tricky business. Retirement/pension plans.

Insurance 120

Insurance Airlines Government Banking 120

Helen Dewdney

MARCH 21, 2019

However, Wikipedia states that “following the Postal Services Act 2011 a majority of the shares in Royal Mail were floated on the London Stock Exchange in 2013 A 30% stake was retained by the Government but the rest of Royal Mail was sold in 2015.” . % rise on previous year. Price of stamps over the years.

Government 46

Government Policies Management Financial 46

Thematic

JUNE 21, 2021

Power BI Desktop Power BI Desktop is a free data analysis tool that can connect to over 70 on-premises and cloud data sources. Tableau Creator Users need to pay for Tableau Creator if they want to connect to mobile apps like Hadoop, Google Analytics or Microsoft products. How much do Power BI and Tableau cost? per month per user.

Tools 62

Tools Data Analysis Analytics 62

Second to None

JANUARY 22, 2019

This piece was originally published by Huffington Post on January 4, 2018. Total revenue from mobile transactions is expected to double between 2015 and 2018. You can access the piece by clicking here , or by reading below: . Protect the customer while removing friction from the transaction.

Telecommunications 48

Telecommunications Effort Score Voice of Customer B2C 48

Chattermill

AUGUST 5, 2018

on 6 Aug 2018. Tableau provides many features to make it quick and easy to dive into data and supports multiple data connection types, and it’s particularly well suited to massive and fast-changing datasets thanks to integrations with Hadoop, Amazon AWS, My SQL, SAP and Teradata. by Sam Frampton. Data Visualisation. Visualisation.

Technology 81

Technology Data Customer Experience Self Service 81

Helen Dewdney

JUNE 24, 2018

It was due to run until 17 June but the BBC has reported ( Lush drops ‘anti-spy cops’ campaign ) that the campaign was ended on 8 June 2018 by Lush “for the safety of our staff”. 13 June 2018 The Guardian reported that Cosmetics chain Lush resumes undercover police poster campaign. — LUSH UK (@LushLtd) June 13, 2018.

Advertising 36

Advertising Report Social Media Brands 36

COPC

SEPTEMBER 9, 2019

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. million from over 300 million users.

Financial 40

Financial Self Service Customer Satisfaction Innovation 40

CSM Magazine

AUGUST 10, 2017

The Forrester Report ‘The Insights-Driven Business’ forecasts that insight-driven businesses will grow from $333 billion in revenue in 2015 to $1.2 the way in which two or more people or things are connected or the state of being connected,”. billion in 2015 —up 12 percent from the previous year. This is a costly mistake.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

ProProfs Chat

FEBRUARY 13, 2020

Brand marketers’ top priorities in 2018 are customer experience (25%), brand awareness (18%), new customer acquisition (18%), customer retention/loyalty (17%), and engagement (15%). 51% of US retailers plan to provide offers or discounts exclusively for mobile app users in 2018 to positively affect sales growth.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

CSM Magazine

OCTOBER 24, 2019

Nearly 3,000 shops shut on UK high streets in the first half of this year and in July the proportion of all shops that are empty reached 10.3%, its highest level since January 2015. Our report found that retailers are releasing an increasing number of digital products and apps as they look to foster connections with a vast array of customers.

Retail 45

Retail Omni-Channel Consumers Study 45

Helen Dewdney

JANUARY 21, 2019

Since October 1st 2016 the Consumer Rights Act 2015 (CRA) now applies to travel, including trains. Missed connection consequences. The Rail Ombudsman was launched 26 November 2018. For example, If you couldn’t make use of a hotel stay or theatre tickets. Make sure you claim within 28 days of the date of travel.

Training 49

Training Travel Transportation How To 49

Helen Dewdney

MARCH 5, 2018

Well the Winter of 2018 huh? But even more interesting, is that since October 1st 2016 the Consumer Rights Act 2015 (CRA) kicked in for travel, including trains. Missed connection. Pretty cold and pretty snowy! Lots of trains delayed and some stuck in the snow for hours. It is about knowing your rights. So what are they?

Company 47

Company Transportation Travel Training 47

Tricia Morris

OCTOBER 22, 2015

A Quantum Workforce 2015 Employee Engagement Trends Report surveying more than 440,000 employees at nearly 5,500 organizations shows that overall employee engagement is at an eight-year low of 65.9%. The same Quantum Workforce 2015 Employee Engagement Trends Report also shows a direct link between engagement (highlighted above) and profit.

Self Service 40

Self Service Employee Engagement Culture Knowledge Base 40

ClearAction

JANUARY 12, 2022

Typically, half of the C-suite struggles with connecting the dots accurately, with further dilution to less than a third of senior executives’ direct reports and just 16% of customer-facing supervisors and team leaders successfully identifying the relationships between corporate priorities and objectives. ClearAction.com, Lynn Hunsaker.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

AWS Machine Learning

NOVEMBER 8, 2022

Before using AWS in connection with protected health information, customers must enter an AWS Business Associate Addendum (BAA) and follow its configuration requirements. 2015): 1243-1260. [2] 2018): 1-9. [4] 2018): 307. References. [1] 1] Travis, William D., Journal of thoracic oncology 10.9 2] Jernal, A., Radiology 286.1

Data 66

Data Healthcare Training Resources 66

Magellan Solutions

AUGUST 19, 2021

With Open Banking gaining traction, we are inching towards Open Finance and open data to create more connected and data-driven consumer experiences. . BBVA , a Spanish multinational bank, analyzes contextual customer data via its Economy app to offer their bank customers relevant content and product suggestions.

Banking 52

Banking Retail Industry Financial 52

ReviewTrackers

JANUARY 1, 2018

In 2015, Facebook quietly launched Professional Services , a search feature that allows users to find and discover the highest-rated businesses in a given geographical area. More than 1 million consumers a day rely on Healthgrades to research, compare, and connect with physicians and other practitioners.

Automotive 109

Automotive Hotels Travel Healthcare 109