Experience Matters
AUGUST 21, 2018
We just published a Temkin Group report, ROI of Customer Experience, 2018. Here’s the executive summary: To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S. The post Report: ROI of Customer Experience, 2018 appeared first on Customer Experience Matters®.
CloudCherry
FEBRUARY 26, 2019
The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This report looks at what worked in 2018 in customer analytics and measurement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
QuestionPro Audience
JANUARY 12, 2018
While not exactly new to the market (both Amazon Echo and Google Home launched over a year ago) consumers are coming out in droves in 2018 to purchase these smart speakers. plan to purchase a smart speaker in 2018. Smart speakers are the new “it” device. with Amazon holding three-fourths of the market to Google’s twenty-five percent.
Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? That’s what we asked each of them: How do you see the future of customer experience??
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. October 23th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D
Vonage
MARCH 26, 2018
Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.
GetFeedback
OCTOBER 3, 2018
Dreamforce 2018 was a blast from start to finish. And we got to connect with amazing people along the way, from the customer success and support gurus who are using Salesforce for good to the admins who make it all possible. The post A Look Back at Dreamforce 2018 appeared first on GetFeedback Blog. The countdown has begun.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty. October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The steps necessary to define CX strategy. How to set and manage CX expectations.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Expert insights. Personalized for you.
250 
Let's personalize your content