Experience Matters

JUNE 16, 2015

We just published a Temkin Group report, Economics of Net Promoter, 2015. We asked thousands of consumers to give an NPS to 293 companies across 20 industries, and then we examined the connection between NPS and four key areas of loyalty.

Report 120

Report Net Promoter Score Wireless Airlines 120

C3Centricity

JANUARY 15, 2016

The post Best Marketing Quotes of 2015 & their Implications for Your Business appeared first on C3Centricity. There will also be more content with a great new series of webinars to watch, and new templates, presentations, case studies and videos for you to review and [.].

Marketing 120

Marketing Case Study Video Study 120

Experience Investigators by 360Connext

MARCH 12, 2015

Have a listen and then be sure to subscribe to hear more from SXSW 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Experience 110

Customer Experience Fashion Social Media Innovation 110

Strativity

MARCH 17, 2015

CRMXchange presents an in-depth online educational event that examines the latest trends and strategies: “Shaping the Journey of the Connected Customer”, March 16-19, at [link] View Keynote. The post Strativity’s Lior Arussy Delivers Keynote at 2015 Connected Consumer Conference appeared first on Strativity.

Conference 40

Conference Connections Consumers Customer Journeys 40

Stella Connect

JANUARY 15, 2017

UncommonGoods is an online marketplace connecting makers and their creations with individuals looking for truly special goods. Jennifer Grim , Director of Customer Service at UncommonGoods, provides some valuable insights into how the company leverages Stella Connect. When did you first begin working with Stella Connect?

Connections 40

Connections Feedback Call Center Training 40

Stella Connect

MARCH 5, 2018

Jet launched in 2015 with a mission to make online shopping more transparent and efficient. As part of its commitment to customer service, Jet signed up for Stella Connect to support its public launch. Use Stella Connect’s social features to drive social mentions that help to increase brand awareness and customer acquisition.

Connections 40

Connections Social Media Contact Center Feedback 40

Tricia Morris

NOVEMBER 13, 2015

For November and December 2015, U.S. According to LoyaltyOne’s October 2015 survey of more than 1,000 consumers, 47% of Cyber Monday shoppers said they’d be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience. will rise between 6 and 8% this year. billion holiday haul.

Self Service 40

Self Service Customer Service e-support Retail 40

Stella Connect

MARCH 5, 2018

Jet launched in 2015 with a mission to make online shopping more transparent and efficient. As part of its commitment to customer service, Jet signed up for Stella Connect to support its public launch. Use Stella Connect’s social features to drive social mentions that help to increase brand awareness and customer acquisition.

Connections 40

Connections Social Media Contact Center Feedback 40

CSM Magazine

JUNE 12, 2015

Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015/16 Top 15 CRM Software Awards. Maximizer CRM 2015 R2 – by Maximizer Software Inc. Each software application is rated according to 179 selection criteria. Sugar CRM v. 7.6 – by Sugar CRM. ISM Top 15 CRM SMB Winners.

CRM 40

CRM Software Analysis Customer Centricity 40

InMoment XI

APRIL 1, 2015

How can we bottle up the intimacy of the connection that a small shopkeeper has with his or her customers but do it on a much larger scale? That was one of the recurring questions at the 2015 Next Generation Customer Experience conference I attended in San Diego, California last week. During one of the panels. View Article.

Chief Customer Officer 200

Chief Customer Officer Conference Connections Customers 200

InMoment XI

APRIL 1, 2015

How can we bottle up the intimacy of the connection that a small shopkeeper has with his or her customers but do it on a much larger scale? That was one of the recurring questions at the 2015 Next Generation Customer Experience conference I attended in San Diego, California last week. During one of the panels. View Article

Chief Customer Officer 200

Chief Customer Officer Conference Connections Customers 200

InMoment XI

APRIL 1, 2015

How can we bottle up the intimacy of the connection that a small shopkeeper has with his or her customers but do it on a much larger scale? That was one of the recurring questions at the 2015 Next Generation Customer Experience conference I attended in San Diego, California last week. During one of the panels. View Article

Chief Customer Officer 200

Chief Customer Officer Conference Connections Customers 200

Provide Support

DECEMBER 13, 2016

Stay Connected with your Customers. That is why it is important to stay connected with your customers and keep them informed about your company innovations and events. In this blog post I would like to offer you 6 strategies you may take to stay connected with your customers and create positive customer experience. (.).

Connections 40

Connections B2C B2B Study 40

Method:CRM

OCTOBER 29, 2018

Join Method:CRM at QuickBooks Connect San Jose for a fireside chat on “The Technology Empowered Accountant: Building a Profitable Technology Stack.” Where: QuickBooks Connect San Jose (location TBA) and Facebook Live. The post You're Invited: Fireside Chat at QuickBooks Connect San Jose appeared first on Method:CRM.

Connections 40

Connections Consulting CRM Conference 40

Talkdesk

JANUARY 26, 2015

So why is 2015 any different? Because failing to provide customer-centric support could literally sink your business in 2015. Now allow me to keep it with some helpful tips on how you and your team can provide better customer support in 2015: Tip #1 Know everything about your customers. Do I have your attention now? Not so fast!

How To 40

How To e-support Effort Score Tips 40

Kustomer

FEBRUARY 15, 2022

The Kustomer journey began back in 2015 when the world was a very different place. Since then, almost every aspect of the way we shop, sell, and connect has been transformed. Social commerce and messaging have created new ways to create enduring connections with consumers. For this, we are forever grateful. CEO and Co-Founder.

Customer Service 111

Customer Service Healthcare Customer Retention Retail 111

transcosmos Information Systems

MAY 25, 2015

We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015. Improved connectivity and mobile computing has raised client expectations when it comes to timeliness. Faster everything.

Social Media 48

Social Media Self Service Multi-Channel Trends 48

Vonage

FEBRUARY 23, 2017

Today’s always connected consumers expect to enjoy a seamless experience across every retail touchpoint, both digital and in-store. According to The 2015 Global State of Multichannel Customer Service Report , expectations around customer service are increasing. Consumers connect to organizations on social media.

Omni-Channel 218

Omni-Channel Consumers Self Service Social Media 218

Talkdesk

JANUARY 22, 2015

Because 2015 is the year of the customer. In fact, in 2015, your company’s success will literally be dependent on how well you can meet your customers’ needs. Now that I have your attention, let’s talk about how your team can make customer satisfaction their #1 priority in 2015: Provide service when and where customers need it most.

Customer Satisfaction 40

Customer Satisfaction Self Service Customer Centricity How To 40

Teletech

APRIL 15, 2015

As always, the 2015 Mobile World Congress was full of new gadgets and eye-popping technology innovations from leaders in the communications space. Though initially exciting, many of these breakthroughs require a more focused attention on the customer experience to see them move off the trade show floor and in everyday consumer life.

Connections 40

Connections Strategy Innovation Customers 40

CSM Magazine

OCTOBER 4, 2023

Before 2015, IT teams had the luxury of time on their side – once you issued a certificate, you didn’t have to worry about it for the next 5 years. That window was cut short to 3 years in 2015, then 2 years in 2018, and finally to just 13 months in 2020. Manual certificate management is on its last legs in 2023.

Management 59

Management Ecommerce System Sales 59

Tricia Morris

MAY 28, 2015

In the most recent American Express Customer Service Barometer , 99% of consumers say that getting a satisfactory answer or being connected to someone knowledgeable are important prerequisites to a great customer service experience. The post INFOGRAPHIC: 2015 State of Knowledge for Customer Service appeared first on Parature.

Infographics 40

Infographics Self Service Customer Service Customer Care 40

Experience Investigators by 360Connext

DECEMBER 31, 2014

2015 is locked and loaded, right? We have big plans ourselves in 2015. See you in 2015. All set with your shiny new strategies and bold new plans? It’s ok if you’re facing the calendar and thinking “already!?” ” We’ve all been there. Are you ready?

Entertainment 247

Entertainment Leadership Social Media B2B 247

Kerry Bodine

JULY 31, 2017

Back in May 2014, I wrote a post titled The Connection Between Customer Satisfaction & Stock Price. By April 2015, the original ASCI investment peaked at $698 and the S&P just $138. The data was similar a year later. That same investment would be worth just $158 on the S&P.

Customer Experience 180

Customer Experience Analysis Customer Satisfaction Financial 180

Beyond Philosophy

MAY 10, 2016

Early in 2015, in a campaign called ‘Make Today Matter’, TD Bank gave 24 customers in 24 different cities – one a day for 24 days – 24 hours to initiate projects that would benefit their local communities. The post Intersecting Viral Marketing With Emotional Customer Connection: TD Bank’s ‘Home Run’ appeared first on.

Connections 60

Connections Marketing Banking B2C 60

Think Customers

JANUARY 6, 2015

And while companies such as NVIDIA are making headlines with advances in autonomous driving capabilities at this week''s 2015 Consumer Electronics Show in Las Vegas, the connected car is also creating a host of customer experience opportunities for marketers and automotive customer care leaders to act on. 1to1Media.com/weblog.

Automotive 40

Automotive Connections Customer Experience Customer Care 40

Alida

AUGUST 3, 2016

Here are four key points past attendees shared about the Summit, including responses we received from a recent study run on Connected Wisdom, Vision Critical’s own customer community. . The sessions and networking breaks are designed for you to learn from and connect with professionals who have similar experience. Awesomeness. —

Customer Centricity 100

Customer Centricity Innovation Tips Insurance 100

Kustomer

FEBRUARY 4, 2022

We’ve been in the CX game since 2015 and power the CX teams of some of the world’s leading brands, who, in turn, have helped more than 50M customers of their own. VIP invitations to the most important events designed to educate, inspire, and connect the CX community. Little nuggets of wisdom that apply to every business. Save the date!

Knowledge Base 98

Knowledge Base Consumers Trends Innovation 98

Customer Bliss

SEPTEMBER 19, 2019

Connect, Partner, and Reflect. She has seen things evolve over the past five years, and is proud of their new, trademarked, communication model, “ connect, partner, and reflect. ” So, whether someone is dealing with a colleague, a patient, a physician, or staff member, there’s a protocol for forming the connection.

Communication 135

Communication Hospitality Healthcare Customer Journeys 135

Gainsight

APRIL 26, 2023

Pulse Crossing the Pond to Europe We also have fond memories of Pulse 2015, the first year Pulse took over the world. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Well, sorta.

Industry 52

Industry Conference Fashion Customer Success 52

GetFeedback

JULY 11, 2018

In 2015, Digiday conducted a study on customer satisfaction and found that, while the majority of brands believe they provide a superior customer experience, nearly 65% of their customers feel frustrated and misunderstood. A marketing automation solution that drives engagement and keeps you connected with your customers.

CRM 207

CRM Social Media Customer Satisfaction Customer Centricity 207

Experience Matters

JANUARY 15, 2016

People always ask about the connection between customer experience and business results. In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. Well, here’s some visual evidence of the linkage.

Infographics 120

Infographics ROI Customer Experience Groups 120

Michelli Experience

FEBRUARY 14, 2017

Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015. How effectively are you using the visual medium, particularly live video , to connect, celebrate, and amplify the stories of your customers? Let’s start with some numbers on the sheer power of video today.

Video 235

Video Retail Communication Course 235

Avaya

MAY 18, 2016

At the 2015 Asia-Pacific Economic Cooperation (APEC) forum, a small- and medium-sized enterprises’ working group noted that technology adoption and the digital economy are crucial to harnessing APEC’s potential for economic growth. The post Opportunities Abound in a Digitally Connected Asean appeared first on Avaya Connected Blog.

Connections 40

Connections Tourism Competitive Advantage Omni-Channel 40

Comm100

MAY 4, 2022

As we’ve seen, members want to connect with their credit unions digitally, conveniently, and quickly. Step 3: Connect all your digital channels within an omnichannel platform. Omnichannel platforms connect every communication channel (and the data within) together within one platform. Step 1: Introduce live chat software.

Chatbots 190

Chatbots How To Omni-Channel e-support 190

NICE inContact

JULY 13, 2016

Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan. After six years in the cloud, Hoveround added inContact’s award-winning Personal Connection™ proactive outbound solution in 2014 and has seen outstanding results by eliminating the tell-tale awkward pause of typical legacy dialers.

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

Alida

FEBRUARY 22, 2017

the way in which two or more people or things are connected or the state of being connected,” and 2. billion in 2015 —up 12 percent from the previous year. Defining customer relationships is a necessary step in delivering what customers truly want—and driving business results. billion in market value by 2018.

Customer relationships 180

Customer relationships CRM Customer Centricity Loyalty Programs 180