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Contact Center Technology in Your RFP: You’re Asking the Wrong Question

BlueOcean

So, what should you ask when you’re addressing contact center technology in your RFP? The concept of on-prem technology is slowly diminishing. The Future of Contact Center Technology. RFP Question: How do you plan to continue adding value through your technology strategy over the next 5-10 years? Technical Resiliency.

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1914 Vs 2014: When was the best time to be a customer?

ijgolding

That is why I want to pose the question – 1914 or 2014: when was the best time to be a customer? For a customer there was only one predominant way to shop… one ‘channel’ That channel was the channel that in 2014 is continually in decline – Face to Face! Fast forward 100 years to 2014.

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Customer Experience: Summing Up 2014

Maz Iqbal

Incidentally, the lack of consideration of the end users experience based needs is the reason that most CRM systems fail to be adequately adopted and thus fail to generate the promised benefits. Summing Up The State of Customer Experience As At 2014.

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?Big Data – The Case for Customer Experience

InMoment XI

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 In 2013 IBM reported over 2.5 zettabytes. View Article.

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?Big Data – The Case for Customer Experience

InMoment XI

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 In 2013 IBM reported over 2.5 zettabytes. View Article

Data 200
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?Big Data – The Case for Customer Experience

InMoment XI

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 In 2013 IBM reported over 2.5 zettabytes. View Article

Data 200
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2014 State of Customer Experience: Who Are UK’s 2014 Leaders And What Can We Learn From Them? (Part 2)

Maz Iqbal

The focus of this conversation is the customer experience themes that Nunwood call attention to in their 2014 UK Analysis Report. Because technology plays such a critical part. Technology enables or constrains, it facilitates or hinders, it can liberate or enslave. In 2014, customer’s expect ethics as standard. .