Report: Net Promoter Score Benchmark Study, 2014
Experience Matters
OCTOBER 21, 2014
We published a Temkin Group report, Net Promoter Score Benchmark Study, 2014. P.S. Net Promoter Score, Net Promoter, and NPS are registered trademarks of Bain & Company, Satmetrix Systems, and Fred Reichheld. Here’s the executive summary: We measured the Net Promoter Score of 283 companies across 20 industries.
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