Think Customers

DECEMBER 10, 2014

In 2014, this shift manifested itself through organizational changes across industries and advances in technology. Building a relationship with your customers through multiple touch points has become a critical business practice as market forces raised the status and value of customer experiences. 1to1Media.com/weblog.

Customer Experience 108

Customer Experience Customers Industry Technology 108

Maz Iqbal

OCTOBER 10, 2014

The focus of this conversation is the customer experience themes that Nunwood call attention to in their 2014 UK Analysis Report. Because technology plays such a critical part. Technology enables or constrains, it facilitates or hinders, it can liberate or enslave. In 2014, customer’s expect ethics as standard. .

Omni-Channel 78

Omni-Channel Customer Experience Case Study Employee Engagement 78

Comm100

FEBRUARY 19, 2014

These are all important; however, with the customer experience playing field being leveled by new technology and the almighty Internet, it’s important to focus on another key aspect – Accessibility. Chat Away in 2014. The post Accessibility is Key to Customer Satisfaction in 2014 appeared first on Comm100 Blog.

Customer Satisfaction 100

Customer Satisfaction Multi-Channel Social Media Comparison 100

Ecrion

JUNE 12, 2020

Ecrion, a leading provider of customer communications and customer experience automation solutions for banks and wealth management firms across the globe, is pleased to announce its inclusion in FinXTech Connect’s technology partner directory for banks. bank leaders with technology partners at the forefront of innovation. FinXTech.com.

Banking 71

Banking Technology Financial Software 71

ECXO

APRIL 18, 2024

After many years as a manager in customer-facing roles, in 2014 he turned his professional life upside down. She believes in customer-centric communication throughout the customer journey, emphasizing integrated approaches and strategic technology use for secure, channel-independent experiences.

Insurance 111

Insurance Consulting Travel B2B 111

InMoment XI

MAY 4, 2022

Those costs, particularly when layoffs are involved, can include low morale among stressed employees, and widespread distrust of the company by employees, according to the American Psychological Association’s 2014 Work and Well-Being Survey. Metlife had similar findings in its 2011 Annual U.S.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

Strativity

JUNE 10, 2014

Date: June 17, 2014 Time: 3pm – 4pm EDT . Today’s customers still long to be known and appreciated, but technology can get in the way. Discover instead how to leverage technology – like with Clicktools surveys that integrate with CRM – to better understand and delight customers. Webcast: Accelerating Cultural Transformation.

CEM 52

CEM Culture CRM Innovation 52

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 In 2013 IBM reported over 2.5 zettabytes. View Article.

Data 200

Data Customer Experience Report System 200

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 In 2013 IBM reported over 2.5 zettabytes. View Article

Data 200

Data Customer Experience Report System 200

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 In 2013 IBM reported over 2.5 zettabytes. View Article

Data 200

Data Customer Experience Report System 200

Experience Matters

NOVEMBER 13, 2017

This is the sixth year of the ratings, here are links to the 2012, 2013, 2014, 2015, and 2016 ratings. Here is the executive summary of the report: The 2017 Temkin Experience Ratings of Tech Vendors evaluates the customer experience of 58 large technology vendors.

Report 227

Report Groups Survey Customer Experience 227

Oracle

JANUARY 2, 2020

There’s no doubt that the wearable technology and health app market exploded in the last few years, growing from 84 million units in 2015 to 245 million units in 2019. Here are some interesting wearable technologies and health apps to keep an eye out for in 2020. Health apps and wearables with health monitoring in real-time.

Technology 52

Technology Trends Healthcare Exercises 52

Confirmit

DECEMBER 21, 2016

At this time back in 2014, I was just getting ready to start. I saw first-hand the evolution from traditional research methods to online technologies and services. I went from working in a Market Research company to spending six years in a software startup that provided technology for online qualitative research.

Customer Voice 53

Customer Voice Technology Consulting Report 53

InMoment XI

MARCH 14, 2023

Peggy: I have been in this industry for over 25 years, and back then, it was all about process-focused engineering and technology—and that’s great. Still, we’ve seen the pervasiveness of electronics, and everything we use—from work to play—is packed with technology to make our lives easier.

Voice of Customer 260

Voice of Customer B2B Customer Experience Culture 260

Forrester

OCTOBER 1, 2014

Fast-forward to 2014 and things look a lot better in the world of CX. They need to increase their level of CX maturity by creating self-sustaining systems (human and technological) in each of the six disciplines that characterize great CX companies -- strategy, customer understanding, design, measurement, governance, and culture.

Touchpoint 88

Touchpoint Government Measurement Leadership 88

InMoment XI

APRIL 23, 2014

Day 2 at VoCFusion 2014 was packed with real-world best practices in the art and science of customer experience, with a little glimpse of the future and inspiration rolled in.

Customer Experience Management 200

Customer Experience Management Measurement Survey Interaction 200

InMoment XI

APRIL 23, 2014

Day 2 at VoCFusion 2014 was packed with real-world best practices in the art and science of customer experience, with a little glimpse of the future and inspiration rolled in.

Customer Experience Management 200

Customer Experience Management Measurement Survey Interaction 200

InMoment XI

APRIL 23, 2014

Day 2 at VoCFusion 2014 was packed with real-world best practices in the art and science of customer experience, with a little glimpse of the future and inspiration rolled in.

Customer Experience Management 200

Customer Experience Management Measurement Survey Interaction 200

Amity

JANUARY 22, 2014

Dave Strang from Achievers replies to a audience question at the Customer Success Meetup event on January 22, 2014. In 2014, he plans to further define the role of customer success in the organization and “calm the nerves” of the sales team. Have you set your Customer Success New Year’s Resolutions yet?

Customer Success 48

Customer Success Chief Customer Officer Groups Customers 48

Win the Customer

FEBRUARY 17, 2014

Customer Service Technology' When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – employees with customer friendly attitudes, giving the customer their money’s worth […].

Customer Satisfaction 126

Customer Satisfaction Technology Customer Service Customers 126

Customer Interactions

JANUARY 30, 2014

Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations.

Trends 33

Trends Video Analytics Retail 33

ijgolding

NOVEMBER 25, 2014

In 2014, Wi-Fi has become such a critical part of our day to day lives that it is difficult to imagine how we might exist without it. As we approach the end of 2014, I am amazed at the number of companies who fall into one of the following three categories: We have Wi-Fi but if you want to use it you must pay for it.

Social Media 212

Social Media Hotels Entertainment Retail 212

QuestionPro Audience

FEBRUARY 21, 2018

The technology was originally designed for digital currency like bitcoin, and because of its effectiveness, found its way into other areas of the digital world. According to a study conducted by HSBC , 59% of consumers said they’d never heard of blockchain technology, and 80% of those who had heard of it didn’t understand what it is.

Consumers 170

Consumers Study Retail Technology 170

AskNicely

SEPTEMBER 4, 2018

Additionally, the AskNicely team is fantastic and always available to help,” said Stu Krupnick, Director of Marketing for UFP Technologies. Founded in 2014, AskNicely helps thousands of forward-thinking companies like Reddit, Xero, and Jetstar transform customer experiences. Click here for AskNicely on the AppExchange. .

NPS 150

NPS Net Promoter Score Software Touchpoint 150

QuestionPro Audience

MAY 24, 2018

When surveyed, Amazon was the most-trusted technology company at 30%, followed by Google (27%), Apple (22%), Microsoft (22%) and Facebook (19%). Another study had similar findings, with 73% of Americans stating they believe it is likely that social media companies collect and sell their data, an increase of 24% since 2014. .

Consumers 207

Consumers Data Social Media Study 207

Avaya

MAY 18, 2017

Staffs believe mobility and technology can help deliver better care. 40% of those surveyed said they could eliminate 11%-30% of office visits through mobile health technologies such as remote monitoring, email or text messaging. 5% of reported hacks in 2014 were in healthcare.

Healthcare 52

Healthcare Technology Hospitality Government 52

QuestionPro Audience

FEBRUARY 12, 2018

million in 2014!), Consumer needs change over time, influenced by new technology and different conditions, and you may find new needs that are not being met, which can create new opportunities for your business. Small Business Administration , there are currently 28.8 million small businesses in the United States.

Marketing 239

Marketing Consumers Study Innovation 239

Kerry Bodine

DECEMBER 30, 2020

For years, I’ve had a list of external triggers — like the introduction of a new technology or a stock market crash — that should prompt you to reexamine how your customers’ needs and expectations are changing. I wrote this post back in 2014, yet it remains our top blog post year after year — and one of the top 10 pages on our site overall.

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

Experience Matters

NOVEMBER 4, 2015

This is the fourth year of the ratings, here are links to the 2012 , 2013 , and 2014 ratings. Here is the executive summary of the report: The 2015 Temkin Experience Ratings of Tech Vendors evaluates the customer experience of 62 large technology vendors. Download for $695, includes report (.pdf) pdf) and data file (.xls).

Report 120

Report Net Promoter Score Effort Score Innovation 120

Retently

MARCH 23, 2023

We’ve excluded industries with an extremely low average NPS, such as debt collection, as they’re unlikely to produce helpful insights for most startups and technology businesses. The antivirus software company McAfee is at the bottom of the technology industry, earning a Net Promoter Score of 2. Ready to start?

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

Uniphore

APRIL 10, 2017

Today, artificial intelligence is one of the fastest growing technologies within IT operations. 5 Proof Points.

Chatbots 124

Chatbots Customer Service Report Technology 124

Experience Matters

SEPTEMBER 16, 2015

Here’s the executive summary: To examine the link between Net Promoter Scores® (NPS®) and loyalty, we surveyed 800 IT decision-makers from large North American firms to learn about their relationships with their technology providers. It also includes the summary NPS scores from 2014. Download report for $695.

NPS 120

NPS Net Promoter Score Report B2B 120

Vonage

AUGUST 15, 2016

Solis believes brands try really hard to offer exemplary customer service, but it’s a difficult thing to do with antiquated contact center technology and processes. Forrester’s recent “ Top Trends for Customer Service ” study found, for example, that web self-service surpassed contact center voice calls for the first time ever in 2014.

Self Service 120

Self Service Contact Center Trends Connections 120

AWS Machine Learning

NOVEMBER 27, 2022

For example, let’s search for “Inflation rate from 2012 and 2014.” Amazon Kendra displays the rows and columns between 2012–2014 in the preview. He is a technology enthusiast who enjoys helping customers find innovative solutions to complex business challenges. Get started with Amazon Kendra tabular search. About the authors.

Travel 77

Travel User Experience Data Innovation 77

Win the Customer

FEBRUARY 27, 2014

Business Customer Experience Customer Service Technology' Mobile has been essential to engage with customers, but it takes more than a mobile contact channel for a complete customer experience and to make the sale. And customers expect there to be more.

Customer Experience 100

Customer Experience Trends Customer Expectations Technology 100

Clarivate

NOVEMBER 1, 2021

Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. During that time, he led several bibliometrics community engagement programs and presented in numerous conferences around the world. Glänzel, U.

Handbook 105

Handbook Conference Study Travel 105

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174