Storyminers

APRIL 6, 2020

Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. However, everyone is currently experiencing an unprecedented situation, which has forced us to stand back, breathe and think.

Brands 147

Brands How To Policies Course 147

ShepHyken

MAY 10, 2022

Quotes: “TikTok in 2022 is Facebook in 2007. Repurpose content. We want to repurpose content that has already worked on YouTube, Facebook, blogs, etc., and turn those into TikToks. Now, it has more traffic than Google, a higher average watch time than Facebook or Netflix, and it is now the top downloaded app.”.

Advertising 88

Advertising Social Media Video B2B 88

Customer Bliss

OCTOBER 23, 2018

Nostalgic for his mother’s thick and natural yogurt years after immigrating from the mountains of Eastern Turkey, Hamdi Ulukaya got a small business loan in 2007 for $700,000 to make his own yogurt. The following is a lightly edited transcript of the video. For companies of all sizes, purpose and how a company lives it, matters.

Case Study 111

Case Study Company Study Chief Customer Officer 111

Alida

DECEMBER 15, 2016

In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. When health systems merge, however, there’s a high risk of culture mismatch, putting undue stress on your employees. Between 2009 and 2013, annual hospital deals have increased 14 percent.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

ShepHyken

MAY 28, 2023

3 Ways to Better Support Customer Reviews by Nichole Devolites (CMSWire) Back in 2007, Google first introduced the business rating system in the US to allow businesses to post on their business page. At first, this rating system was seen as an opportunity to reach more potential customers while promoting businesses in new ways.

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

Natalie Petouhof

MARCH 6, 2017

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. I’ve written return on investment models for the value of human capital.

Culture 40

Culture Company Competitive Advantage Conference 40

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Building what matters isn’t easy work.

Leadership 98

Leadership Consulting System Marketing 98

CX Accelerator

APRIL 23, 2019

In 2007, I moved to the United Kingdom. This amazing life adventure opened my eyes to cultures, languages, and opportunities I had never experienced in America. Upon arrival, it was clear my American English was not going to cut it in the UK.

Customer Satisfaction 140

Customer Satisfaction Innovation Travel Trends 140

Forrester

OCTOBER 1, 2014

In 2007, I wrote a report about how to measure customer experience (CX) across an entire enterprise. At the time, I could find just three companies -- three! -- that were actually measuring CX this way. But are they? Read more Categories: customer experience benchmarking. customer experience maturity.

Touchpoint 88

Touchpoint Government Measurement Leadership 88

Beyond Philosophy

MAY 8, 2019

These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). The third piece is you’ve got to bring people on board with your plan from a cultural perspective. We discussed what we discovered from the research in a recent podcast.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

CX Journey

MAY 19, 2016

2007-09-08 Today I'm pleased to share a guest post by Paul Laughlin. The Renaissance What has a 14th century European phenomenon of major changes in culture and society got to do with research today? An interesting facet of this explosion of facts and learning, though, is it also sparked an equal focus on art and culture.

Analytics 105

Analytics Culture Data Customer Insights 105

Heart of the Customer

SEPTEMBER 11, 2014

The report simulates a CX Believer, a CX Non-Believer, and compare the results with the S&P 500 in stock purchases from 2007 through 2013. What distinguishes Watermark’s results from others is that they tie customer experience directly to stock performance. Check it out! The post How does customer experience pay?

Customer Experience 132

Customer Experience Net Promoter Score Report Loyalty 132

Service Untitled

MARCH 10, 2014

With happy customers comes repeat business, referrals, and of course loyalty; all adding to a customer oriented culture that ultimately places an organization as being more popular and valuable. ” Encourage employees to focus on customer experiences and make each unique experience a part of the company culture.

Culture 68

Culture Call Center Customer Centricity Customer Satisfaction 68

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. That was in 2007. Because every company out there has a culture, right?

Culture 60

Culture Company ROI Leadership 60

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Building what matters isn’t easy work.

Leadership 52

Leadership Consulting System Marketing 52

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Building what matters isn’t easy work.

Leadership 52

Leadership Consulting System Marketing 52

Confirmit

DECEMBER 17, 2018

Still today, many employers act as if staff should be grateful for having a job, regardless of the company culture or how they are treated. That way of thinking is sooooo 2007! It goes beyond the cost of recruitment to include lost productivity, training time, and negative cultural impact, just to name a few.

Trends 40

Trends Culture Feedback Training 40

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. For outstanding CX, the need of the hour is nothing but a leader-led cultural transformation journey. She comes with 20 years of work experience, of which 15years have been in Customer Experience.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

Michel Falcon Experience

FEBRUARY 19, 2023

Welcome to the People First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.

How To 60

How To Social Media Meeting Fashion 60

Michel Falcon Experience

OCTOBER 10, 2014

. It was in 2007 that I set a goal to become a customer experience consultant and keynote speaker. The Vancouver-based franchisor is a case study for the Net Promoter Score , company culture and their employee development. “It’s all about the people.”

Customer Experience 143

Customer Experience Net Promoter Score Customer Centricity Effort Score 143

Magellan Solutions

AUGUST 31, 2022

The Queensland government hired IBM in December 2007 to create a payroll system for the Queensland Health Department. When you outsource, you must deal with businesses that have various cultures, working methods, etc. 8) CULTURAL DIFFERENCES. . #2) QUEENSLAND & IBM. CASE STUDY. 6) CONFLICT OF INTERESTS.

Examples 75

Examples Case Study How To Banking 75

ReviewTrackers

APRIL 27, 2017

at the Cleveland Clinic from July 2007 to July 2009, according to Managed Healthcare Executive. When she took the job, she made it clear to leadership that they would have to look at the real problems happening with culture and organization structure. The first chief experience officer was Bridget Duffy, M.D.,

Healthcare 50

Healthcare Insurance Hotels Hospitality 50

GlowTouch

JUNE 24, 2021

At GlowTouch, we’ve been developing mobile apps since 2007 for a multitude of industries, including retail, healthcare and finance/banking. Many have been with us from the start; they stay because we treat them right and have built a culture of delighting our clients. Why GlowTouch? Scalability.

Social Media 52

Social Media Roadmap User Experience Healthcare 52

ijgolding

MAY 20, 2015

Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. The company was named ninth on Business Week’s top 25 companies customer service list in 2007. Founded in 1957 in St Louis, Missouri by Jack C.

Net Promoter Score 120

Net Promoter Score How To Effort Score Lifetime Customer 120

CSM Magazine

JUNE 14, 2019

First trialled in 2007 with a £10 maximum spend limit, its true introduction to the mainstream was only around five or six years ago, although it feels much longer. Contactless payment seems like one of those technologies that’s been around forever. Since contactless payment was adopted by the masses, a similar shift has occurred.

Customer Service 40

Customer Service Hospitality Tips Retail 40

Michel Falcon Experience

JANUARY 16, 2017

I still remember the day in 2007 when I committed to understanding customer experience management and how it grows businesses. I use the term culture of learning a lot as it’s something I constantly hold myself accountable to so I ensure I’m always sharpen my skillset. While working at 1-800-GOT-JUNK? , Buy relevant books.

Hospitality 60

Hospitality Study Airlines Culture 60

Confirmit

JULY 11, 2017

Back in 2007, the idea of being acquired by this larger company from Oslo was pretty daunting. Culturally, it was a great fit which explains why, a decade and a major office move later, there are still so many former Pulse Train team members still here. As it happened, there was no need to be concerned.

Training 40

Training Roadmap Technology Culture 40

Confirmit

JULY 11, 2017

Back in 2007, the idea of being acquired by this larger company from Oslo was pretty daunting. Culturally, it was a great fit which explains why, a decade and a major office move later, there are still so many former Pulse Train team members still here. As it happened, there was no need to be concerned.

Training 40

Training Roadmap Technology Culture 40

Qualtrics

JANUARY 21, 2021

Remember the Ribbon in Office 2007? Culture becomes experience. How employees feel about working on the products and how customers feel about working on products and how people feel about the brand of your company -- the culture informs the products that you build and the outcomes that customers experience.” That was Julie.

Culture 26

Culture Brands Customer Experience Course 26

Engine Insights

OCTOBER 2, 2015

In 2014 Dow Jones conducted its first employee engagement survey since its acquisition by News Corp in 2007, in recognition of the vital importance of listening to and having regular dialogue with employees at every level. The employee culture is one of energy and enthusiasm. Mark Musgrave, Dow Jones.

Employee Engagement 40

Employee Engagement Engagement Customer Centricity Social Media 40

Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. Focus #1: Build a Culture of Service. A strong, service-oriented culture is the glue that binds customer service teams and the fuel that powers them. Our culture is the bedrock for our service team, but there’s a lot more to it than that.”.

Contact Center 43

Contact Center Effort Score Culture Feedback 43

Qualtrics

AUGUST 7, 2019

In 2007, I was lucky enough to land a job at Microsoft in Vancouver, Canada. At the time, I had no experience to take on a challenge like this, but given the company’s strong learning culture, John was willing to bet on me. The mission, continuous growth, and culture. “We are on a mission to take XM to the world.”

Software 36

Software Management Healthcare Culture 36

Service Untitled

MARCH 19, 2013

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” The company needs employee pride, a well-tuned culture, and a mentoring program where associates can learn how to deal with customer complaints.

Customer Service 72

Customer Service Retail Customer Satisfaction Customers 72

Wired and Dangerous

MAY 5, 2021

Contracts that provide credit, technology, inputs, information, extension services, and risk mitigation help producers to improve production efficiency; develop commercial culture and augment income and employment (Patrick 2004).

Government 91

Government Financial Sales System 91

Michel Falcon Experience

MARCH 17, 2023

Michel Falcon: Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned, and those of others, on how to build a more purposeful business and career. Thank you for joining me on this episode of the People-First Culture Podcast. Hey, everyone. If you are new to the podcast, welcome.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Magellan Solutions

SEPTEMBER 6, 2015

From a cultural perspective, the United States and Philippines have a strong bond dating back to the 1800s. As a result, Filipinos have a cultural affinity for the United States. In 2007, a research done by the European IT Service Centre concluded that only 1.2%

Call Center 40

Call Center Industry Culture Banking 40

Michel Falcon Experience

APRIL 11, 2019

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. How was the culture at 1-800-GOT-JUNK?

Culture 60

Culture Leadership Hospitality Meeting 60