The Right Sized Survey

MaritzCX

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

Survey 200

The Right Sized Survey

MaritzCX

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

Survey 200

The Right Sized Survey

MaritzCX

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

Survey 200

Fostering Good Customer Relations on the Front Line

MaritzCX

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

Fostering Good Customer Relations on the Front Line

MaritzCX

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

Fostering Good Customer Relations on the Front Line

MaritzCX

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

The Basics: Customer Surveys

MaritzCX

If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know

Survey 200

The Basics: Customer Surveys

MaritzCX

If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know

Survey 200

Customer Satisfaction Index (ACSI). What is it?

MaritzCX

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

Customer Satisfaction Index (ACSI). What is it?

MaritzCX

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

Customer Satisfaction Index (ACSI). What is it?

MaritzCX

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

The Right CRM & EFM Software – Key to Your Success

MaritzCX

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

The Right CRM & EFM Software – Key to Your Success

MaritzCX

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

The Right CRM & EFM Software – Key to Your Success

MaritzCX

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

How to protect yourself when using an estate agent

Helen Dewdney

The Consumers, Estate Agents and Redress Act, 2007 requires all estate agents in the UK to register with an Estate Agents Redress Scheme which can investigate complaints from members of the public. Consumers Estate Agents and Redress Act 2007 and Estate Agents Act 1979. Buying.

Talk to the Hand: New Approaches in Web Survey Design

MaritzCX

June 29, 2007 changed the CX industry. Any guess as to the product introduced a little over 10 years ago that has had a profound impact on not only the research industry, but human behavior overall? If you need a hint, there is a good chance it may have woken you up this morning.

Survey 260

What Halloween Has Taught Me About Customer Experience

MaritzCX

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy.

What Halloween Has Taught Me About Customer Experience

MaritzCX

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy.

Talk to the Hand: New Approaches in Web Survey Design

MaritzCX

June 29, 2007 changed the CX industry. Any guess as to the product introduced a little over 10 years ago that has had a profound impact on not only the research industry, but human behavior overall? If you need a hint, there is a good chance it may have woken you up this morning.

Survey 182

Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

MaritzCX

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry.

Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

MaritzCX

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry.

Designing a Great Customer Experience Strategy

MaritzCX

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.”

Designing a Great Customer Experience Strategy

MaritzCX

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.”

Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

MaritzCX

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement. I shared the details of the retention increase in my last post. Here are similar details for referral-based acquisition

Ask Abby Nicely #3: How Do You Calculate Your NPS Score?

AskNicely

If you read my last blog post , you’ll know that 2007 was a big year for me — from the infamous solar hot dog cooker to having to parallel park for the first time (more on that later). Then one night in 2007, it happened.

NPS 195

Designing a Great Customer Experience Strategy

MaritzCX

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience. It’s the product, the in-store experience, the applications, the customer service, the whole ecosystem.

Who Tweeted It First: Customer Success Edition

Amity

— Jan Poston Day (@jpostonday) November 2, 2007. — eBusiness Services (@ebusiness) April 17, 2007. — ZDNet (@ZDNet) November 28, 2007. — Chris Abraham (@chrisabraham) March 3, 2007. — muckdog (@muckdog) May 29, 2007.

QuestionPro Audience’s Top 5 Posts of 2017

QuestionPro Audience

When Apple first debuted the iPhone in 2007, it revolutionized smartphones and changed the industry. . In 2017, QuestionPro Audience developed blogs, infographics, and data-based surveys filled with compelling information. If you missed them the first time, never fear!

Make Startup Acquisitions Part Of Your Digital Business Growth Strategy

Forrester's Customer Insights

Since 2007, the startup landscape has exploded as investors have funded 10,187 startups in categories as diverse as insurance, artificial intelligence, and healthcare (see below figures).

Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

MaritzCX

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly.

Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

MaritzCX

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly.

58 Incredible and Interesting Twitter Stats and Statistics

Brand Watch

In August 2007 the hashtag debuts, first proposed by user @chrismessina. Chris Messina (@chrismessina) 23 August 2007. Ever since the first Tweet was sent, Twitter has been clocking up some impressive numbers.

Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

MaritzCX

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks. To begin, let's consider the state of banking CX at a high level.

46 Fascinating and Incredible YouTube Statistics

Brand Watch

The first adverts were rolled out in August 2007. As of October 2014, YouTube has paid out $2 billion to rights holders since 2007. When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later.

Video 75

Hiring a General Contractor? 4 Tips Every Homeowner Needs

QuestionPro Audience

CHECK CREDENTIALS Despite the growing home improvement market, the construction industry has a major labor shortage, due to the loss of more than 2 million jobs since 2007. Spring has sprung! Sadly, we’re still waiting on actual confirmation from Mother Nature here in Chicago).

Tips 247

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

4, (Apr 2007): 30-33. There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too.

CX and Share Price – A Marriage Made in Heaven (Or Hell)

Middlesex Consulting

Here is the 2014 chart with data from 2007 to 2013: The data come from two sources; Forrester Research identified the CX leaders and laggards every year and the share price data is from the stock exchanges.

Data 78

How to Achieve Personalized Customer Service with AI Tools

TechSee

I see you are a Loyalty member since 2007, and have stayed at our property in London every year around this time. Hello. Thanks for calling our Hotel. How may I help you? Vs. Good morning, Laura.

Tools 172

How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

He arrived at that role in October 2007.) While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Episode Overview. Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™.

Let Your Purpose Unite Your Company: 2 Case Studies from Companies That Embody Their Values

Customer Bliss

Nostalgic for his mother’s thick and natural yogurt years after immigrating from the mountains of Eastern Turkey, Hamdi Ulukaya got a small business loan in 2007 for $700,000 to make his own yogurt.