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My Manifesto: Experience Matters

Experience Matters

In September 2007 I published my initial manifesto: Great Customer Experience Is Free. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. I’ve captured Read More.

Course 257
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My Manifesto: Experience Matters

Experience Matters

In September 2007 I published my initial manifesto: Great Customer Experience Is Free. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. I’ve captured Read More.

Course 211
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Talk to the Hand: New Approaches in Web Survey Design

InMoment XI

June 29, 2007 changed the CX industry. Any guess as to the product introduced a little over 10 years ago that has had a profound impact on not only the research industry, but human behavior overall? If you need a hint, there is a good chance it may have woken you up this morning. View Article.

Survey 200
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IFS Unleashed: Why we’re going to Miami

Alliance by IFS

An IFS customer since 2007, CDF Corporation will be attending IFS Unleashed this year. Alex Ivkovic, CIO, shares his motivations. The post IFS Unleashed: Why we’re going to Miami appeared first on IFS Blog.

Customers 107
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What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article

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What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

August 2007: Chris Messina invented the hashtag. The world caught its first glimpses of the iPhone at the January 2007 Macworld convention — and happily stood in line to buy them in June of that year. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline.