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The Right Sized Survey

InMoment XI

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

Survey 200
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The Right Sized Survey

InMoment XI

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

Survey 200
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The Right Sized Survey

InMoment XI

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

Survey 200
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Fostering Good Customer Relations on the Front Line

InMoment XI

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

Loyalty 200
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Fostering Good Customer Relations on the Front Line

InMoment XI

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

Loyalty 200
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Fostering Good Customer Relations on the Front Line

InMoment XI

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

Loyalty 200
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The Basics: Customer Surveys

InMoment XI

If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know

Survey 200
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The Basics: Customer Surveys

InMoment XI

If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know

Survey 200
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Customer Satisfaction Index (ACSI). What is it?

InMoment XI

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

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Customer Satisfaction Index (ACSI). What is it?

InMoment XI

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

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Customer Satisfaction Index (ACSI). What is it?

InMoment XI

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

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The Right CRM & EFM Software – Key to Your Success

InMoment XI

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

Software 200
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The Right CRM & EFM Software – Key to Your Success

InMoment XI

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

Software 200
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The Right CRM & EFM Software – Key to Your Success

InMoment XI

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

Software 200
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What you need to know when using an estate agent

Helen Dewdney

The Consumers, Estate Agents and Redress Act, 2007 requires all estate agents in the UK to register with an Estate Agents Redress Scheme which can investigate complaints from members of the public. Complaints Uncategorized 2007 consumers Enterprise and Regulatory Reform Act 2013 estate agents Estate Agents and Redress Act Estate Agents Redress Scheme Property code of practice property ombudsman

Course 48
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How to protect yourself when using an estate agent

Helen Dewdney

The Consumers, Estate Agents and Redress Act, 2007 requires all estate agents in the UK to register with an Estate Agents Redress Scheme which can investigate complaints from members of the public. Consumers Estate Agents and Redress Act 2007 and Estate Agents Act 1979. Buying. False or misleading descriptions about properties are an offence under the Property Misdescriptions Act 1991.

Course 65
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My Manifesto: Experience Matters

Experience Matters

In September 2007 I published my initial manifesto: Great Customer Experience Is Free. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. I still fully believe in the elements of that post.

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My Manifesto: Experience Matters

Experience Matters

In September 2007 I published my initial manifesto: Great Customer Experience Is Free. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. I still fully believe in the elements of that post.

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IFS Unleashed: Why we’re going to Miami

Alliance by IFS

An IFS customer since 2007, CDF Corporation will be attending IFS Unleashed this year. Alex Ivkovic, CIO, shares his motivations. The post IFS Unleashed: Why we’re going to Miami appeared first on IFS Blog.

Brands 93
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Talk to the Hand: New Approaches in Web Survey Design

InMoment XI

June 29, 2007 changed the CX industry. Any guess as to the product introduced a little over 10 years ago that has had a profound impact on not only the research industry, but human behavior overall? If you need a hint, there is a good chance it may have woken you up this morning. View Article. General

Survey 200
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What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article. General

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What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article

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Talk to the Hand: New Approaches in Web Survey Design

InMoment XI

June 29, 2007 changed the CX industry. Any guess as to the product introduced a little over 10 years ago that has had a profound impact on not only the research industry, but human behavior overall? If you need a hint, there is a good chance it may have woken you up this morning. View Article

Survey 140
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The Super Bowl Makes A Comeback In 2022

Forrester Digital Transformation

Last year’s viewership originally reported at 92,000,000 was the smallest Super Bowl audience since 2007 — an audience that has dropped steadily since 2015 when a record 114,000,000 Americans tuned in.

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Are PWAs At An Inflection Point?

Forrester's Customer Insights

It’s arguable that Steve Jobs announced them back in 2007—although his enthusiasm may have been curbed later by the fees the Apple App Store could claim for iOS platform apps. Progressive web apps (PWAs) have been around since the standard was created by Google in 2015.

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Forrester’s Digital Go-To-Market Review: Consumer Electronics Edition

Forrester's Customer Insights

Electronics store sales peaked in 2007, and since then, an ever-growing proportion of consumer electronics sales has moved online.* Our latest update to our Digital Go-To-Market Review series for brands looks at the consumer electronics sector.

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Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement. I shared the details of the retention increase in my last post.

Banking 200
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Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement. I shared the details of the retention increase in my last post. Here are similar details for referral-based acquisition

Banking 200
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Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement. I shared the details of the retention increase in my last post. Here are similar details for referral-based acquisition

Banking 200
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Designing a Great Customer Experience Strategy

InMoment XI

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience. It’s the product, the in-store experience, the applications, the customer service, the whole ecosystem.

Strategy 200
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Designing a Great Customer Experience Strategy

InMoment XI

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience. It’s the product, the in-store experience, the applications, the customer service, the whole ecosystem.

Strategy 200
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Designing a Great Customer Experience Strategy

InMoment XI

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience. It’s the product, the in-store experience, the applications, the customer service, the whole ecosystem.

Strategy 200
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A Small Victory For Securing The US Bulk Power System

Forrester's Customer Insights

As early as 2007, researchers demonstrated how digitization of power systems introduces vulnerabilities that can cause physical damage. It is long overdue to secure the United States’ bulk power system supply chain.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

August 2007: Chris Messina invented the hashtag. The world caught its first glimpses of the iPhone at the January 2007 Macworld convention — and happily stood in line to buy them in June of that year. But the confluence of NPS, social media, and the iPhone has me peg the stirrings of interest in CX as a true discipline somewhere around 2006 or 2007. I’m often asked why companies invest in customer experience — and when this whole customer craze started in the first place.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

August 2007: Chris Messina invented the hashtag. The world caught its first glimpses of the iPhone at the January 2007 Macworld convention — and happily stood in line to buy them in June of that year. But the confluence of NPS, social media, and the iPhone has me peg the stirrings of interest in CX as a true discipline somewhere around 2006 or 2007. I’m often asked why companies invest in customer experience — and when this whole customer craze started in the first place.

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Ask Abby Nicely #3: How Do You Calculate Your NPS Score?

AskNicely

If you read my last blog post , you’ll know that 2007 was a big year for me — from the infamous solar hot dog cooker to having to parallel park for the first time (more on that later). Then one night in 2007, it happened. Hopefully, you have a better grasp on what makes a good Net Promoter Score. . Now I want to tackle another all-too-common question: How do you calculate your Net Promoter Score? .

NPS 150
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Who Tweeted It First: Customer Success Edition

Amity

— Jan Poston Day (@jpostonday) November 2, 2007. — eBusiness Services (@ebusiness) April 17, 2007. — ZDNet (@ZDNet) November 28, 2007. — Chris Abraham (@chrisabraham) March 3, 2007. — muckdog (@muckdog) May 29, 2007. — EyesOnSales (@EyesOnSales) June 28, 2007. " — Peter Merholz (@peterme) March 24, 2007. — Denise Wymore (@denisewymore) May 22, 2007. — john (@jpapa) January 30, 2007.

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The Future Of Enterprise Computing: It’s Time To Develop A Long-Term Vision Of Devices And Apps

Forrester's Customer Insights

In 2007, Forrester predicted that the device market would fragment beyond its traditional desktop and laptop confines. Computing has changed drastically over the past decade. In our report, “The Future Of Enterprise Computing,” we discuss these major changes and examine how computing will evolve in the next 5-10 years. Not only did that prediction come […]. enterprise mobile devices workforce enablement employee experience

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Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks. To begin, let's consider the state of banking CX at a high level.

Banking 200
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Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks. To begin, let's consider the state of banking CX at a high level.

Banking 200