A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment
InMoment XI
OCTOBER 19, 2021
I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. We ran into the problem of survey fatigue, which plagues many of us. We also ask questions we should know the answer to, like “did you travel with us in the last 30 days?”
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