Doing CX Right
MAY 24, 2024
Ticketmaster fiasco reveals the high cost of lost customer loyalty. Learn lessons on pricing, technology, user experience and prioritizing customer experience. The post The High Cost of Lost Customer Loyalty: Ticketmaster’s 5 Lessons For Every Industry appeared first on Doing CX Right.
Beyond Philosophy
MAY 24, 2024
A Master Class Part 3: Unlocking the Psychology of Customer Experience In the third episode of our Master Class series on the Psychology of Customer Experience, we delve into how other people influence our behavior. Understanding these theoretical dynamics is practical, empowering you to design effective Customer Experiences. Robert Cialdini’s research on influence is a cornerstone of understanding social dynamics and persuasion techniques.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BirdEye
MAY 24, 2024
For any business, achieving success depends on accumulating positive reviews and maintaining an impeccable online reputation – an area where many tools in the market fall short. This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. In this blog post, we’ll delve into the Podium vs.
SaleMove
MAY 24, 2024
Glia has built a new way to catch the AI wave–one that’s responsible and, for the first time ever, built exclusively for financial institutions. The post Introducing Glia Cortex: Responsible AI for Financial Institutions appeared first on Glia Blog | Digital Customer Service Explained.
Advertisement
Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
BirdEye
MAY 24, 2024
For any business, achieving success depends on accumulating positive reviews and maintaining an impeccable online reputation – an area where many tools in the market fall short. This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. In this blog post, we’ll delve into the Podium vs.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
SurveySensum
MAY 24, 2024
Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. The tool is a well-known name in the CX industry for its wide range of survey features and settings and advanced capabilities suited for enterprise-level organizations.
Forrester's Customer Insights
MAY 24, 2024
Earlier this month at Forrester’s B2B Summit, there were a couple of common threads that ran through the keynotes: the need to 1) put the customer at the center of everything we do and 2) break down silos between cross-functional teams – aligning to enable buyer and customer value.
Brad Cleveland Blog
MAY 24, 2024
Last winter I reflected on what I learned at ICMI’s Contact Center Expo, and ended with a bold prediction: for contact centers and for those of us who are part of them, the best days are ahead. To read more … Continue reading → The post 4 Essentials for Contact Center Success: The Best Days Are Ahead! appeared first on Brad Cleveland.
Forrester's Customer Insights
MAY 24, 2024
Enterprise Architecture Management Suites Are An Architect’s Ally Enterprise architecture management suites (EAMSes) are fundamental to running a successful architecture practice. EAMS tools are being used to help architecture teams manage architecture risk, reduce cost, and support organizations in proactively managing their technical debt.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of automation to revolutionize outdated call review processes!
Forrester's Customer Insights
MAY 24, 2024
Wir haben unsere Auswahl abgeschlossen. (Und ja, die überwältigende Welle von KI-Technologien hat unseren Auswahlprozess beeinflusst). Erfahren Sie, was sich in diesem Jahr in unserer Analyse geändert hat und was Sie erwarten können.
Expert insights. Personalized for you.
59 
Let's personalize your content