InMoment XI
SEPTEMBER 30, 2021
Tip #1: Get the Survey Invitation to the Customer. Tip #2: Get the Customer to Notice and Open the Email Invitation. Tip #3: Get the Customer to Open the Survey. To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .
InMoment XI
MAY 28, 2009
In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.
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InMoment XI
MAY 28, 2009
In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.
InMoment XI
MAY 28, 2009
In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.
ShepHyken
NOVEMBER 14, 2022
It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.
Kayako
MAY 13, 2022
White papers. Collaborative spaces, like community forums for customers to share information and provide helpful tips. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Other content sources include: FAQ sections. Blog posts. User guides.
CSM Magazine
SEPTEMBER 15, 2021
Upside launches ‘The Tipping Point of Loyalty’ report which also finds retail customers are now less loyal than they were before the pandemic. ” Click here to download the ‘The Tipping Point of Loyalty’ report.
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