Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. White Papers. Loyalty Programs.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

CSM Magazine

JUNE 7, 2023

Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations. Showcase Social Proof You can also utilize social proof to attract new customers and build trust and loyalty. You will want to make sure that customers view you as an expert in your field.

Tips 52

Tips Social Media Policies Case Study 52

CSM Magazine

JULY 27, 2022

The state of brand loyalty in the UK. According to Yotpo’s ‘The State of Brand Loyalty 2022’ report, one of the most important factors to UK consumers when choosing a brand to purchase from is shared values. Using customer experience to increase loyalty. So how can you ensure a continuous journey that increases loyalty?

Customer Journeys 64

Customer Journeys Loyalty Omni-Channel Consumers 64

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Offering career advancement tips for CS professionals. Offering tips on how to run customer success communities. As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown.

Customer Success 118

Customer Success Guidelines Social Media Tips 118

Calabrio

JUNE 13, 2017

Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty. Contact center agents used to field any number of calls, but now, because of the sheer amount of information at the customer’s finger tips, agents are only fielding the most complex calls. Self-service has seen to that.

Self Service 100

Self Service Contact Center Call Center Training 100

Calabrio

JUNE 13, 2017

Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty. Contact center agents used to field any number of calls, but now, because of the sheer amount of information at the customer’s finger tips, agents are only fielding the most complex calls. Self-service has seen to that.

Self Service 100

Self Service Contact Center Call Center Training 100

Calabrio

JUNE 13, 2017

Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty. Contact center agents used to field any number of calls, but now, because of the sheer amount of information at the customer’s finger tips, agents are only fielding the most complex calls. Self-service has seen to that.

Self Service 100

Self Service Contact Center Call Center Training 100

Customer Experience Insight

DECEMBER 3, 2020

Can you add a benefit – such as a usage tip or sincere compliment – to a routine contact? One way: When you help customers or give them an added value – such as a sample or white paper – ask if there are others in their organization who might like it, too. How can you make them more personal?

Customer Experience Professionals 52

Customer Experience Professionals Social Media Customer Retention Tips 52

inmoment

JULY 6, 2020

As we outline in our recent white paper on this subject, Five Predictions About The Future of Retail Banking , retail banking brands can achieve this goal by asking the right questions. This tip may seem gratuitous, but it’s a simple and effective way to get an idea of how much activity COVID-19 has robbed away.

Banking 52

Banking Retail Financial CRM 52

Comm100

NOVEMBER 2, 2017

Ultimately, by creating a dialogue with customers, the customer satisfaction survey can lead to a better customer experience in the future, and can actually increase customer loyalty and brand engagement. White Paper] The Guide to Becoming a Top Performing Live Chat Agent. Download Free. The post Missing Customer Feedback?

Customer Satisfaction 160

Customer Satisfaction Survey Feedback Tips 160

Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. White papers. Loyalty and advocacy. Loyalty and Advocacy. Loyalty and advocacy occur as a satisfied customer becomes an enthusiastic advocate of your brand and refers your product to others. Video content and ads.

Customer Journeys 118

Customer Journeys Touchpoint B2B Social Media 118

Eptica

FEBRUARY 28, 2018

Those companies that succeed in mastering the balance between automation and the human touch, using AI to empower agents so that they can have more complex conversations , will be the CX winners in the future, reaping the rewards of greater loyalty and ongoing revenues. Share this page on: Tweet.

Self Service 62

Self Service Customer Service Banking Chatbots 62

Comm100

DECEMBER 8, 2017

Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them. Tips for Writing a Thank You Letter to Your Customer. What’s better than a thank you letter to a customer on white paper? Use a Card or Stationary.

Social Media 130

Social Media How To Return on Investment Customers 130

datastax

AUGUST 13, 2019

Customers are now able to manage their finances more easily , they have more access to loan applications and approval, and they expect loyalty rewards programs to pay off. Accenture’s 2019 study found that 57% of consumers want alerts when they are close to overdrawing, and 49% want savings tips based on spending patterns.

Banking 40

Banking Data Management Rewards Programs 40

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. Loyalty is Not Just for Customers article. 10 Tips for Inventing Great Customer Experiences article. 4 Tips for Keeping Initiatives On Track article. Customer Centricity. Customer Experience is Decided by You article. Performance Metrics.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

ProProfs Chat

JULY 13, 2018

If downloading a white paper would enter them into the evaluation phase, stop showing them ads with the aim to increase awareness or top-of-the-funnel marketing materials such as general blog post or checklist. Bonus tip: One of the greatest persuasion techniques that most A-list copywriters use is envisioning a desired state.

Advertising 63

Advertising Customer Retention Customers Customer Journeys 63

Comm100

JANUARY 19, 2017

Gauge how upset the customer is – if needed, offer the customer a care token, such as a discount, to show that you care about his or her loyalty and satisfaction. We thank you all for your loyalty over these 25 years that we have been in business—we will work hard to not disappoint you again. Sincerely, John Doe. President and CEO.

Examples 219

Examples Customer Service Representative Customers Customer Service 219

delighted

AUGUST 23, 2019

Delivering great customer experiences results in stronger brand loyalty and can truly set your company apart from the competition. In fact, in this post, we will teach you how you can kickstart a customer experience program and share tips from top brands on how they got started. Is this about a white paper that they read?

Customer Experience 41

Customer Experience Customer Journeys How To Effort Score 41

ENGAGE.cx

OCTOBER 28, 2015

If you would like to learn more about the Customer LIfecycle Attribution Model, please download our newest white paper here. ENGAGE.cx’s Relationship Cloud packages all of the necessary capabilities into one purpose-built solution that delivers personal customer relationships at scale.

Multi-Channel 40

Multi-Channel Ecommerce Groups Metrics 40

SmartKarrot

OCTOBER 19, 2020

Before a customer reaches the end of this customer decision journey and hits purchase, these are the stages he crosses on: Awareness Familiarity Consideration Purchase Loyalty. You as a consumer will mostly be having a few beauty brands on your tips to reckon from. And finally lands on a purchasing decision. Familiarity.

e-support 10

e-support Customers Brands Loyalty 10

Comm100

JANUARY 19, 2017

Gauge how upset the customer is – if needed, offer the customer a care token, such as a discount, to show that you care about his or her loyalty and satisfaction. We thank you all for your loyalty over these 25 years that we have been in business—we will work hard to not disappoint you again. Sincerely, John Doe. President and CEO.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. Tip sheets. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks. 3 Tips for Getting Started with Product Usage Data. White papers.

Customer Service 80

Customer Service eBook Leadership Resources 80

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate.

Social Media 153

Social Media Examples Customer Service Tips 153

Comm100

NOVEMBER 15, 2017

This is because, as the Harvard Business Review puts it, “delighting customers doesn’t build loyalty; reducing their effort—the work they must do to get their problem solved—does.” White Paper] The Guide to Becoming a Top Performing Live Chat Operator. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

How To 111

How To First Call Resolution Social Media Contact Center 111

Bold360

DECEMBER 4, 2016

The practical guide: The following tips will ensure this year’s holiday call center costs and handle times sink to an all-time low, while customer satisfaction ratings soar to an all new high: 1. Don't lose your travelers to another site this season- download our free white paper to ramp up your customer service!

Omni-Channel 40

Omni-Channel Travel Call Center Self Service 40

Comm100

APRIL 26, 2020

We picked his brains for the very-best CX tips, predictions and expert analysis. On the tip of everyone’s tongue one day… and forgotten the next. The Effortless Experience ” has a very compelling section on this and demonstrates how typical customer service interactions are far more likely to generate disloyalty versus loyalty.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Well-trained operators mean better customer satisfaction. Want more reading?

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Solvvy

SEPTEMBER 17, 2022

A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. Articles, white papers, and e-books. These tips can help save time, cover all topics your customers need, and lay the foundation for ongoing management and maintenance. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62