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Sustainable logistics are key to a sustainable future

Clarivate

Through careful planning, cooperation among stakeholders and application of emerging technologies, logistics can support the world toward a better, more sustainable future. Road transportation contributes to 72% of those emissions [3] , with heavy-duty delivery vehicles causing 30% of these emissions [4].

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

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The Rise of Machine Customers: How to Seamlessly Integrate Services

CSM Magazine

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. Below are specific components that facilitate service to this new type of clientele.

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Next time you visit Dubai, take a public transport

Avaya

These agencies are quickly realizing that the key to delivering a better and more personalized experience is technology. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).

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25 Ways Technology Is Revolutionizing the Customer Experience

CSM Magazine

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. Speech Analytics.

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Warehouse Logistics: Elevating Operations Efficiently

SurveySparrow

It uses systems that offer live updates on inventory, shipments, and order statuses. Organized systems make the returns process smoother, ensuring a positive customer experience even in challenging situations. Select a site that minimizes transportation costs and provides easy access for suppliers and customers.

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Smart Tagging: Revolutionizing Equipment Identification and Tracking

CSM Magazine

Cost Considerations: The initial cost associated with adopting tagging technology may discourage some businesses from implementing it. Integration Complexity: Integrating tagging systems with existing software platforms or asset management systems may pose challenges in terms of compatibility and data synchronization.