Interactions

JUNE 2, 2022

Your IVA should streamline issuing and using travel credits as well as handling refunds with self-service technology. An optimal IVA will integrate into backend systems for a personalized customer communication experience. Maintaining loyalty and rewards programs . Communicating travel and safety updates.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62

CSM Magazine

JANUARY 9, 2024

Shell’s Fuel Rewards program allows individuals to earn rewards through the Shell Drive for Five® Credit Card, which enables users to earn five cents in discounts per gallon of fuel purchased at Shell gasoline stations. Fleet card programs now offer real-time data integration solutions, such as mobile apps and web portals.

Transportation 52

Transportation Rewards Programs Report Financial 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Visitors can sit inside the cars, experience the touchscreen interface, and learn about advanced technologies.

Retail 40

Retail Examples Customer Experience Social Media 40

Kitewheel

MARCH 4, 2019

Too often, when interacting with travel brands and hotels, they don’t seem to know who you are unless you’re a member of their rewards program. Customers who are most willing to share information are often members of the loyalty system already. This makes sense in some capacity.

Travel 40

Travel Hospitality Customer Journeys Examples 40

Currency Alliance

FEBRUARY 26, 2019

Furthermore, given the historically high entry costs to deploy a comprehensive loyalty system, faster payback is often found among many of those other marketing disciplines cited by Gartner. We believe most loyalty programs can reduce cost by simplifying their programs and changing the mix of systems that enable day-to-day operations.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

In ‘Why so many digital transformations fail’, Harvard Business Review cites : inordinate wastage on proprietary technology. Constraints can often be overcome simply by putting a layer of cloud-based technology in front of aging systems. Brands reward more touchpoints to grow emotional loyalty. CEO Glenn Fogel said….

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

SEPTEMBER 5, 2018

Even though Plenti failed[i], Amex’s effort showed belief in the coalition model by one of the biggest names in reward programs. The “Marriott More” program allows its members to earn and redeem points on everyday retail purchases[iii]. 0: a decentralized brand coalition, enhanced by marketing technology (2017 onwards).

Loyalty 36

Loyalty Consumers Brands Airlines 36