Magellan Solutions

APRIL 22, 2024

In the digital age, a safe online community is very important. This assures that user-generated content (UGC) meets guidelines and sets community standards. When there is an encouraging community, users are more likely to participate, leading to more users joining a platform and making it more valuable. Let’s dive right in!

Tools 52

Tools Tips Guidelines User Experience 52

Gainsight

APRIL 22, 2024

Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver’s seat.

Metrics 52

Metrics Customer relationships Customers Engagement 52

TechSee

AUGUST 14, 2023

Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn ! Let’s talk!

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

CSM Magazine

APRIL 23, 2024

Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information. Another notable advantage of an intranet is its role in enhancing communication.

Social Media 52

Social Media Innovation Communication Resources 52

West Monroe

APRIL 23, 2024

Across the healthcare industry, leaders and analysts can’t seem to stop talking about a crisis with no immediate solution: a severe shortage of nurses. Simply filling vacancies will not solve this problem; instead, healthcare leaders must rethink care team structure and fully understand the key drivers of nurse job satisfaction.

Healthcare 52

Healthcare Financial Innovation Hospitality 52

Team Support

APRIL 23, 2024

TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently.

Technology 52

Technology Company Self Service Knowledge Base 52

Totango

SEPTEMBER 22, 2023

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Magellan Solutions

MARCH 19, 2024

It helps maintain a positive brand image and ensures the community remains engaged and receptive to marketing messages. Effective content moderation allows businesses to nurture online communities that reflect their core values and brand identity. What is Social Media Content Moderation?

Social Media 52

Social Media Marketing Guidelines Advertising 52

Team Support

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Community Within the Customer Support Hub, there is a feature called Community.

Self Service 52

Self Service Software Knowledge Base Chatbots 52

Gainsight

APRIL 8, 2024

With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. There is an emphasis on the importance of tailoring interactions and solutions to individual customer preferences and behaviors. Let’s explore this evolution from “traditional” C.S.

Customer Success 52

Customer Success Training Engagement Customers 52

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. Welcome to the stage, Gainsight Customer Communities. from one powerhouse search engine.

Self Service 52

Self Service Innovation Knowledge Base Resources 52

Steve DiGioia

MAY 17, 2021

It was about finding solutions for a customer and finding their pain points ”. P resent a solution for the customer to take home today. C ommunication – Clearly communicate the process and set expectations. R esponsiveness – Don’t make the customer wait for your communication or a solution.

Customer Service 341

Customer Service e-support Self Service Customers 341

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. Care Fresh Features Ep 3, January 2024 Launch | Khoros Service : Our team is excited to share the latest features of our customer service software. Community Aurora 24.2

Social Media 52

Social Media Self Service Roadmap Insurance 52

Team Support

APRIL 12, 2024

They can also access a Community Forum to exchange this information and share insights. Self-service support solutions must be adaptable, to accommodate the needs of manufacturers across industries and geographies. By deflecting tickets, manufacturing companies can focus on efficiency and reduce the workload on their busy teams. “I

Self Service 52

Self Service Knowledge Base Resources Technology 52

Gainsight

NOVEMBER 16, 2023

The Architect: Telefónica Germany The Architect Award is given to the company that thinks outside the box when it comes to building the best community for its users. They offer mobile and landline services for private and business customers as well as innovative digital solutions based on infrastructure and the analysis of mobile data.

Telecommunications 52

Telecommunications Contact Center Innovation Chatbots 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Offer self-service functionalities through community and knowledge centers. Deliver in-app guidance and content aimed at prioritizing user adoption. Customer health.

Report 91

Report Trends Customer Success Self Service 91

Clarivate

NOVEMBER 16, 2023

A 15-member advisory group explores the future of research The academic community is confronting a rising tide of challenges, from dwindling funding success rates to acute university staff shortages. To address these challenges, Clarivate TM has created a research council that aims to bridge the gap between theoretical and tangible solutions.

Government 69

Government Exercises Meeting Culture 69

CSM Magazine

JANUARY 24, 2024

As part of this process, web development specialists analyze business needs and determine the best technological solutions. Their team of specialists provides high-quality advice based on innovation and the latest web development trends. This community acts as a vital resource for support and sharing of experiences.

Innovation 52

Innovation Consulting User Experience System 52

Playvox

JANUARY 30, 2024

Highly engaged teams outperform the rest in business outcomes critical to your organization’s success. It can even be as simple as creating leaderboards to showcase your highest-performing team members. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?

Gamification 79

Gamification Contact Center Training Feedback 79

Team Support

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Community Within the Customer Support Hub, there is a feature called Community.

Self Service 40

Self Service Software Knowledge Base Chatbots 40

Team Support

APRIL 3, 2024

One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams. Starting with TeamSupport: A Broad Overview TeamSupport is an award-winning software intended to help teams work together and resolve issues.

Self Service 52

Self Service Omni-Channel Social Media Knowledge Base 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

CSM Magazine

FEBRUARY 6, 2024

Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. Enhanced efficiency The advancement of technology has provided businesses with quick and efficient solutions to communicate with their customers.

Customer Service Representative 98

Customer Service Representative Industry Customer Service Chatbots 98

Integrity Solutions

OCTOBER 23, 2023

“That’s why community’s important.” ” Once she found community, she went from liking her job to loving it. By the same token, do you like and truly believe in the solutions you’re representing and the problems you’re solving? You can start solutioning early on and reduce the sales cycle.

Sales 114

Sales Connections Feedback Banking 114

ModSquad

APRIL 12, 2022

The customer was understandably upset and took out his anger on the store’s team. In both community and customer support, front-line agents such as Mods are the people engaging the customer and listening to their needs. Maybe all you can do is listen so that you can understand the issue completely before finding a solution.

Exceptional Customer Service 111

Exceptional Customer Service Social Media Customers Retail 111

Kustomer

NOVEMBER 10, 2023

The webinar brought together a community of individuals who shared a common interest in actively listening, learning, and enhancing the customer service experience. These features are really helping their agents improve their own performance while providing exceptional service to their customers.

Data 93

Data Customer Centricity Innovation Customer relationships 93

Totango

AUGUST 8, 2021

In the same way that access to large quantities of accurate data enabled drug companies to produce a vaccine record time, making people resistant to the effects of COVID, data has enabled customer success teams to delight customers and pandemic proof their organizations. Offer Relevant Communications. Build a Customer Community.

Software 118

Software Customer Engagement Customer Success Engagement 118

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

Analytics 52

Analytics B2C Social Media Report 52

Clarivate

MARCH 8, 2024

Individual researchers, teams and institutions each deserve credit for their contributions and this credit underpins career advancement, research funding and trust in the scholarly record. The research community has developed a variety of identification systems to manage this. However, with over 2.5

Government 52

Government Hospitality System Feedback 52

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions.

Management 52

Management Return on Investment Entertainment Resources 52

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. The concept of remote teams and remote work has gained popularity for several reasons. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Gamification Contact Center Policies 88

Lithium

SEPTEMBER 21, 2023

Khoros is proud to present the latest Community, Social Media Management, and Digital Contact Center innovations available to you right now. T he launch of a game-changing new version of the Khoros Communities solution. Check out the Product Videos and other resources below so you can unlock the full power Khoros has to offer.

Social Media 52

Social Media Contact Center Government Video 52

Lithium

JULY 31, 2023

Today, Khoros announces the launch of a game-changing new version of the Khoros Communities solution. With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem.

Software 52

Software Analytics ROI User Experience 52

ChurnZero

APRIL 18, 2024

Keeping the customer’s goals defined and prioritized – are your team and theirs still heading down the right path? If you’re launching a new support hub or online customer community, prep your customers ahead of time that you plan to “switch off” from traditional modes of contact. Ask this question a lot).

Interaction 52

Interaction Customer Engagement Engagement Customer Journeys 52

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads. ” About 4 Roads.

Self Service 98

Self Service Technology Chatbots User Experience 98

CSM Magazine

FEBRUARY 28, 2024

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. As Sabio expanded, we welcomed new teams through acquisitions, each bringing unique expertise and fresh perspectives. That level of passion and commitment to finding solutions is truly inspiring. How did we get here?

Leadership 52

Leadership Innovation Groups Conference 52