C Space

MAY 18, 2020

The main reasons people stopped shopping at their primary grocer were constant problems with keeping the shelves full and better e-commerce offerings elsewhere. What it means for grocers is that you really need to double down on building out your e-commerce capabilities,” said Steven Begley, a partner at McKinsey.

Brands 52

Brands Omni-Channel Entertainment Advertising 52

Kustomer

NOVEMBER 1, 2021

As the Senior Director of Growth at Kustomer, Pam is experienced in social commerce and she spills the secrets on how to take advantage of this tool in your business. What Is Social Commerce? Social commerce is a kind of e-commerce that uses online social networks to help in the buying and selling of goods and services.

Omni-Channel 52

Omni-Channel Strategy Social Media e-support 52

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. In this blog article, we’ll cover 15 social media engagement posts your company may not have used before that can boost engagement rates.

Social Media 52

Social Media Engagement Company Video 52

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Before the pandemic, consumers shopped in physical spaces as an activity—a way to interact socially. Video commerce. With the pandemic, these two ideas have flipped. They buy experiences. .

e-support 87

e-support Retail Contact Center Self Service 87

Retently

APRIL 5, 2024

Moreover, the lines between online and physical commerce are blurring. Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. Traditionally retail refers to the sale of goods and services through physical stores.

Retail 78

Retail Engagement Strategy Customer Experience 78

Kustomer

JUNE 30, 2022

We often see this style use real-time support channels such as live chat, SMS and social media direct messages to resolve issues faster and ultimately reduce customer churn. In fact, the customer satisfaction rate for brands using live chat to communicate with customers in 2020 was an incredible 85.6%. New Feature Tours.

Examples 95

Examples Self Service e-support Chatbots 95

BirdEye

DECEMBER 18, 2023

Monitoring reviews helps you flag negative brand/product reviews, respond quickly, and solve the issue immediately. Not dealing with negative product reviews can profoundly impact your lead generation and conversion rates. You can also monitor social media conversations with Birdeye Social to know what customers post about your brand.

Tools 98

Tools Brands Social Media Multi-Channel 98

Think Customers

JANUARY 18, 2021

In-store shopping was a physical and social experience whereas online shopping was largely transactional. Consider livestream shopping, which is promoting and selling products through live streams with influencers and other experts. The pandemic accelerated our live selling features.

Retail 72

Retail Trends Consulting Innovation 72

SurveySparrow

SEPTEMBER 27, 2023

Think about the last time you made an online purchase, posted on social media, or even used your smartphone to navigate through traffic. It’s also about the velocity at which it’s generated (data streaming in real-time), the variety of data types (text, images, videos, sensor data), and the value it holds in terms of insights.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

ProProfs Chat

JULY 30, 2021

How familiar are they with your products or services? Wondering how to live up to the expectations of your customers as shown in the statistics above? What are their feelings when they think about your products and services? In fact, they will recommend your product to their friends or family. What is Brand Perception?

Brands 111

Brands Net Promoter Score Social Media e-support 111

Magellan Solutions

JULY 5, 2021

Live Chat Support. Social Media Chat Support. This company needed to outsource customer care calls for products related to a popular artist in their portfolio. Outsourced agents are able to resolve 93% of e-commerce customer support issues on first contact. Phone Calls. Case 1: Top Music Producer.

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

GetFeedback

APRIL 8, 2019

Dig into social demographics . The best place to easily find this information is social media. While B2B continues to adapt and figure out ways to leverage Instagram, the platform has become the go-to network for social commerce with 60% of people saying they discover new products on Instagram. Twitter analytics.

Customer Journeys 207

Customer Journeys Analytics B2B Social Media 207

Oracle

MAY 25, 2018

With technologies that are now commonplace like texting, social media, and streaming, instant gratification is the norm for younger generations. Here are three innovations that are poised to transform the digital commerce payments landscape. Social Commerce. Buy Now, Pay Later. Like credit, but better.

Ecommerce 54

Ecommerce Technology Social Media Abandon Rate 54

SurveySparrow

FEBRUARY 22, 2023

We don’t intend to toot our own horn, but SurveySparrow’s conversational interface is so exciting that it promises 40% more feedback response than usual, making it one of the best product and user feedback tools in the market. Works brilliantly as a market research tool to find new product ideas or revenue streams.

ROI 52

ROI Analysis Feedback Study 52

NetBase

NOVEMBER 13, 2019

It’s the day we’ve been eagerly anticipating all month – NetBase LIVE New York ! A day full of social analytics expertise from industry leading brands and equally impressive participants seeking in-depth answers. There were tips around how to move from the margins of experience to the center of the stream. Let’s see how it went!

Sports 40

Sports Social Media Analytics Effort Score 40

Education Services Group

APRIL 26, 2023

Quiet is the word that more professionals say is the state we should be attempting to reach as businesspeople if we want to rea ch a higher level of personal satisfaction and realize greater amounts of business productivity. The stress reflex doesn’t have to be automatic I sometimes envy the people in my life who aren’t in tech.

Innovation 52

Innovation Return on Investment Technology Banking 52

BirdEye

DECEMBER 18, 2023

Monitoring reviews helps you flag negative brand/product reviews, respond quickly, and solve the issue immediately. Not dealing with negative product reviews can profoundly impact your lead generation and conversion rates. You can also monitor social media conversations with Birdeye Social to know what customers post about your brand.

Tools 52

Tools Brands Social Media Multi-Channel 52

Wootric CX Blog

NOVEMBER 24, 2020

In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. To improve engagement, it’s important to optimize your business’s presence across multiple social channels. . A Social Media Audit. Do your services appeal to certain professions?

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

Blake Morgan

MARCH 13, 2023

Staying close to customers and staying ahead of market trends has allowed Julie to double down on in-demand products, such as B2B language training for corporate clients and travel-specific language learning through partnerships with major travel brands. Corie has also led Best Buy to take a stand on social justice issues.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

Oracle

APRIL 22, 2020

In a recent survey by Edelman , customers in a dozen countries stated how they view and what they expect from their favorite brands during this time of social distancing, sheltering-in-place, and business shutdowns. Eddie Bauer is shifting production to N95 and surgical masks. Distilleries have switched gears to make hand sanitizer.

Connections 91

Connections Government Hospitality Healthcare 91

Comm100

FEBRUARY 6, 2018

Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Marketing and Commerce Clouds require users to call for estimates. Business Seeks Industry-Specific CRM. Astute Solutions.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Grade.us

NOVEMBER 13, 2018

Your local chamber of commerce is your local power broker. Prospecting at your local chamber of commerce is harder if you're just like everyone else. In return, you're provided with a steady stream of leads, clients and sales. That's the interesting part about your chamber of commerce. It's perfect for prospecting.

How To 37

How To Groups Strategy Entertainment 37

NetBase

MARCH 25, 2020

And home goods giants like Home Depot who sources 30% of its products from China, are coming up with contingency plans to protect their company. Dior, known for impeccable fashion, live streamed a Paris catwalk show for its Autumn/Winter collection in order to keep its Chinese buyers connected during the outbreak.

Retail 46

Retail Consumers Fashion Financial 46

CSM Magazine

MAY 19, 2023

By aligning a company’s products, services, and internal processes with customer needs and expectations, CXE helps businesses to stand out in the competitive market. Actively listening to customer feedback is crucial in identifying their pain points and evaluating how products and services can be improved.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Answer Dash

JULY 31, 2018

The customers who buy your products or engage your services will never be well satisfied if the people who produce and deliver your products or services are not themselves well satisfied. The boom in customer service via social media reflects how fundamental communicating through social media has become in our society.

Self Service 69

Self Service Social Media Knowledge Base Customer Centricity 69

Kitewheel

JULY 2, 2020

Digital commerce may continue to be the preferred route for customers whether for safety or convenience. Customers want a clear path to their goal, whether that is a product they wish to buy or the company’s contact information. They are already familiar with your product and you should have their information in your systems.

Retail 52

Retail Social Media Consumers Study 52

SurveySensum

NOVEMBER 14, 2023

For example, you can employ online surveys, on-site feedback widgets, WhatsApp surveys , social media polls, email surveys, in-app surveys , and more. Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys.

Tips 52

Tips Feedback Survey User Experience 52

AWS Machine Learning

AUGUST 11, 2022

Fraudulent activities severely impact many industries, such as e-commerce, social media, and financial services. For example, in some e-commerce platforms, account registration is wide open. Additionally, it’s challenging to construct a streaming data pipeline that can feed incoming events to a GNN real-time serving API.

Training 83

Training e-support Data Examples 83

C Space

APRIL 21, 2020

Right now, kids everywhere can instantly stream an incredible collection of stories, including titles across six different languages, that will help them continue dreaming, learning, and just being kids.” All stories are free to stream on desktop, laptop, phone or tablet.

Brands 52

Brands Hospitality Entertainment Healthcare 52

Magellan Solutions

MARCH 24, 2020

Customers rely on businesses to make their lives easier. Telstra Corporation is the largest telecommunications company in Australia which provides products and services spanning from telecommunications networks to the Internet of Things. Think of it this way. Businesses exist because of customers. The Principal Financial Group.

Company 40

Company Customer Service Call Center Telecommunications 40

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Clorox products will soon be visible at United’s hubs.

Brands 52

Brands Travel Hotels Airlines 52

C Space

MAY 7, 2020

Chinese e-commerce giant Alibaba has launched a new luxury platform targeting younger consumers that also aims to help high-end brands shed excess inventory built up during the global lockdown. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands e-support Fashion Healthcare 52

C Space

MAY 4, 2020

These informal groups, usually formed and run online, are providing key daily services, such as picking up and delivering groceries and medications, and helping communities stay connected as people practice social distancing to slow the infection’s spread. “We Enjoy the network from the safety and comfort of your home!”

Brands 52

Brands Airlines Advertising e-support 52

LiveChat

SEPTEMBER 19, 2016

Getting your e-commerce store up and running is just the first step in your entrepreneurial adventure. Hopefully, your products will eventually speak for themselves and traction will come organically, but that is often not the case in the very beginning. Ask thought leaders to help promote your product. Check them out below!

Sales 28

Sales Social Media Advertising Groups 28

delighted

NOVEMBER 12, 2019

Brands will have to differentiate themselves not based on price and product (as they have in the past), but rather on the experience that they provide to customers in both their physical and online retail stores. get rid of those fuzzy product photos) will result in orders that are at least $1.18 Improving CX for the acquisition phase.

Ecommerce 40

Ecommerce Retail Omni-Channel Effort Score 40

C Space

JUNE 4, 2020

The chief executive of the fashion company behind Coach and Kate Spade has spoken out in support of the Black Lives Matter movement, even after the brand’s stores were damaged during protests over the weekend. Each of these black lives matter.” Intel CEO Bob Swan wrote in a memo to staff earlier this week: “Black lives matter.

Brands 52

Brands Tourism Travel Consumers 52

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132