How we encourage belonging among employees: eCommerce fashion brand Myntra


Myntra, India’s leading e-commerce destination for fashion and lifestyle products, is already progressing on its journey to cultivate a sense of belonging among its employees. We needed a platform for honest and transparent two-way communications.

Growing Business the Old-Fashioned Way

Customers Rock!

How well is your organization doing in its communications with your customers? Take a brief break here and think about the last 5 communications you received from companies you (or your company) are doing business with. Keeping the communications line open, whether or not the customer has recently purchased something, is one of the keys to keeping up a conversation with customers. Here is a blast from the past, a classic Customers Rock!


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Take Service Communication to the Next Level

Michelli Experience

What happened to service standards and communication etiquette? At the risk of sounding like my father (as he extolled the virtues of the good old days), I am mystified by the rapid deterioration of responsive communication and service urgency. Together let’s take a look at the frightful state of business communication today and explore some tangible action steps to take your service communication to the next level. Communication Is Business.

5 Best Practices For Crisis Communications During COVID-19


Amidst all this, some companies are doing a great job of communicating with their customers, their employees and their families, and their investors with respect to COVID-19 and its impact on all of them. What can we learn from Arne and other companies in communicating with our customers?

How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Smarter CX

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005 we’ve started, which was the first store to sell women’s fashion shoes in Brazil. Passarela is one of the biggest fashion retailers in Brazil, with more than 40 stores in 12 cities in the state of São Paulo and a distribution center of 16 thousand square meters.

How to Boost Communication With Your Team During the Pandemic

CSM Magazine

Wherever you’re working, what’s most critical is how and what is communicated by the business leaders to their teams. Develop a Unified Communication Model . You need to communicate early and often with all your key stakeholders throughout this crisis.

Journey Mapping Your Way to Better Customer Communications

CX Journey

Communication is important to any relationship, and it's no less important in the relationships that businesses have with their customers. When it comes to communicating, your company’s accessibility, availability, responsiveness, courtesy and professionalism, consistent voice, and consistent messaging go a long way toward building strong relationships and delivering a great experience for your customers. Oftentimes, communications are those moments of truth.

How are You Communicating Gratitude and Appreciation?

Wired and Dangerous

When delivering innovative service, thank you means communicating gratitude in a fashion that makes customers and colleagues feel your authenticity. What are you doing today to improve the authentic communication of gratitude to your customers and colleagues? As the Thanksgiving holiday approaches it is a great time to stop and reflect on your efforts to ensure your customers feel appreciated for no other reason than they are your customers!

“Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences?


I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. As I often do, I very consciously observed the way customers were communicating with the employees they crossed paths with. Vickie was lovely – in fact a joy to talk to – our being nice to her (displaying simple old-fashioned values) made our customer experience far better than normal – in fact it made our experience memorable.

Quick Ways to Adjust Your Communications for COVID-19


In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times?

9-1-1 Telecommunicator Lauded for Good Old-Fashioned Detective Skills

Customer Interactions

Certainly, solid listening and communication skills are key, as well as a certain ‘thick-skinnedness,’ calm under pressure, manual dexterity and multi-tasking abilities. Good old-fashioned detective skills typically aren’t part of the job description, but this year’s PSAPs’ Finest Telecommunicator of the Year was able to apply her quick thinking and sleuthing to help police nab the bad guy. What does it take to be a successful 9-1-1 telecommunicator?

4 Simple Ways to Improve Customer Communications In 2019


If you don’t prioritize better customer communications and service, you might find out the answers to these questions, since nearly 60% of consumers won’t ever do business with a company again after just one negative experience. But what is the best way to communicate with customers today, and what steps can you take towards improving your overall communication strategy this year? Focus on Omnichannel Communication.

In the fiercely, competitive struggle of fashion and service, Burberry does it well

Service Untitled

Chief creative officer Christopher Bailey made sure only one central location would be responsible for the Burberry theme; thus concentrating on design and the ‘brand’ which is inexorably fashion. With the expert incorporation of social media, Burberry has more than 10 million Facebook followers, but even Twitter was not to be the final public method of expanding the younger consumer desire of fashion and function communication.

Employees Want You To Brush Up On Your Email Etiquette

Russel Lolacher

After a quick Google search of email as an internal communications tool, I found lots of articles about how it should be ditched as a way to engage employees. That’s a lot of wasted communication. Email is a form of communication, and as with any communication, it’s two-way.

Use Google My Business To Communicate With Your Customers During the Pandemic

Let’s take a closer look at a few features that allow you to use Google My Business as a communication tool. Why would you communicate with customers now? This gives you a road map, showing you how to communicate with your customers. Reading Time: 10 minutes.

How to Communicate With Customers During Coronavirus Outbreak

ProProfs Chat

However, one good lesson that came out of this situation was proactive communication. With the right measures for constant customer communication during the Covid-19 pandemic, OnePlus successfully managed to overcome a lot of roadblocks (if not all).

Goodbye to a Wonderful 2019! Hello to a Fabulous 2020!

Wired and Dangerous

Delivering great service means making sure that your entire organization communicates gratitude in a fashion that makes customers feel your authenticity.

5 Ways You can Build Customer Trust with Social Media

Russel Lolacher

Edelman, one of the bigger international communication firms, conducts a Trust Barometer Survey every year to measure global trust in the media, government, NGOs (non-government organizations) and the business sector. Are you taking the necessary approach to build customer trust? . “It

Customer service continues to center on good client communication

Service Untitled

It can happen anytime of day, night or special holiday; the new reality is for businesses to reaffirm good client communication and show the public that we really do care. The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately.

Your Words Have Lost Their Meaning to Your Employees

Russel Lolacher

Enter “ buzzwords ” – a word or phrase, often an item of jargon, that is fashionable at a particular time or in a particular context. But if feels like once an organization gets a hold of their favourite word for their communication, it’s like they invented it and don’t want to ever let it go. As you communicate to your colleagues, be more mindful of what words you use and if they’re having the impact you intend.

No Agent Is an Island: Why Collaboration Is Key to Great Customer Service


It’s important to be proactive by sharing customer feedback with other teams in a structured fashion. Customer experience collaboration communication customer service softwareOver the past few years, all hands support has been touted as the pinnacle of cross-company customer service collaboration. And yet, it’s still undervalued as a tool for minimizing barriers between businesses and their customers. But all hands support has its issues too.

The Power of Effective CX Leadership

Horizon CX

2 Sharp Communication. A skilled CX leader transforms ideas into messages, may it be in the form of verbal or written communication. Model CX leaders can communicate with team members and customers with ease and confidence. If a team isn’t performing well, a review of communication practices starting with your leaders—managers, supervisors, officers in charge–is in order. Are they responding in a timely fashion? Use various communication channels.

How to Build Customer Trust One Interaction at a Time


“Give information about how support workflows are designed and why, to keep the communication with the customer open, to prevent locking it down to mere venting. “If we can’t do better than old fashioned contact centers with culturally-fallible greeting scripts and rigid protocols that leave no air for customers to feel well attended to, or that can’t give us key information about product and service performance, what’s the point of innovating?

Why businesses need to use social media as a customer service channel by Elena Lockett


Elena spends her free time running a fashion blog, presenting a weekly radio and attempting to go to the gym. Experts in digital communications, FM Outsource helps businesses respond to and engage with customers across email, Facebook, Instagram, SMS, Trustpilot, Twitter, voice and webchat. Channels Communication Channels Social Media customer experience cx social media Elena Lockett fm outsource social customer service social media

Your Words Have Lost Their Meaning to Your Employees

The Upsell

Enter “ buzzwords ” – a word or phrase, often an item of jargon, that is fashionable at a particular time or in a particular context. But if feels like once an organization gets a hold of their favourite word for their communication, it’s like they invented it and don’t want to ever let it go. As you communicate to your colleagues, be more mindful of what words you use and if they’re having the impact you intend.

Gratitude – Important for Independence Day and A True Measure of your Service Warmth*

Wired and Dangerous

Thanks means communicating gratitude in a fashion that makes customers feel your authenticity. Customer Devotion Customer Relationship Service Wisdom "Thank you" Customer communication Effective Service gratitude Independence Day July 4“Thank you” are the two most important words in the English language. Yet, how often are you served and end up the only one in the equation doing the thanking?

Service Untitled» Blog Archive » Abercrombie & Fitch Customer Service

Service Untitled

One of the favorite stops for her daughter is Abercrombie and Fitch; of course, it caters to the fashionable, modern collegiate lifestyle. Service Untitled The blog about customer service and the customer service experience.

Brand Move Roundup – May 11, 2020

C Space

Drest , the gaming app launched last fall by former Porter editor Lucy Yeomans, has launched a beauty partnership with makeup artist Mary Greenwell; users can now choose custom digital makeup looks for the 12 available avatars, which could already be dressed in fashion pieces.

A Perspective and a Prospective on CX

Horizon CX

It’s certainly not a cakewalk by any means and the challenges are many, as I’ve articulated above, but I wake up early every morning charged by whatever I think can possibly do to make a difference by moving the CX agenda forward in an integrated fashion toward business success in the B2B world. Customer Experience Empathy Workplace Communication customer experience employees Net Promoter NPS surveys voice of the customer

Interbrand Group Promotes Gonzalo Brujó to Global President role

C Space

Having partnered with a variety of leading global businesses to solve strategic brand, marketing and communication challenges, Brujó is passionate about helping companies in all sectors drive growth. Omnicom Group (NYSE:OMC) is a leading global marketing and corporate communications company.

Are You Learning Via Your Customer Intelligence Process?

Wired and Dangerous

And while social media streams can provide much-needed insights sometimes the only way to understand your customer is to do it the old-fashioned way and listen in person. Toward the end of the allotted interview time, one customer launched into a long tirade chastising the utility on the poor way they had handled communication during a major outage. Another lesson in always assuming customer communications are like an iceberg—truth lies under the surface.

Good Bye to a Great 2016! Hello to a Fantastic 2017!

Wired and Dangerous

Delivering great service means making sure that your entire organization communicates gratitude in a fashion that makes customers feel your authenticity. What are you doing to deliver an authentic communication of gratitude to your customers, your family, your friends and everyone else who helped you make 2016 the best year ever?

Brand Move Roundup – April 22, 2020

C Space

The next London Fashion Week is going to be held entirely digitally, and will merge its womenswear and menswear shows, its organizers have announced. Communications & Messaging Customer ExperienceThe Brand Move Roundup – April 22, 2020.

Brand Move Roundup – May 27, 2020

C Space

Walmart is entering the fashion resale market with ThredUp , an e-commerce company that buys and sells secondhand clothes, shoes and accessories. Walmart is expanding its online fashion selection in a timely bid to grab more market share in apparel and accessories.

Brand Move Roundup – May 26, 2020

C Space

Fashion label Gucci ’s creative director, Alessandro Michele, has announced that the brand is slashing the number of fashion shows it holds each year from five to two. Communications & MessagingThe Brand Move Roundup – May 26, 2020.

Brand Move Roundup – April 27, 2020

C Space

Luxury French fashion house Saint Laurent has revealed that it will no longer show its collections at Paris Fashion Week. Communications & Messaging Customer ExperienceThe Brand Move Roundup – April 27, 2020.

This Simple Strategy Will Uplift Your Service Education

Up Your Service

We live in a high-tech world, but sometimes old fashioned balloons are just what we need to uplift service! Company Updates Actionable Service Education Balloons Service Communications Service Education SterisSteris is a global leader in infection prevention and surgical technologies based in the US and serving clients around the world. Leaders of the North American Service organization wanted to create buzz and momentum for their implementation of UP! Your Service (UYS) education.