The Social Media Customer Service Opportunity
JUNE 14, 2016
Naturally, I did what many of my fellow millennials would do and took my issue to social media. Apparently their social media was as backed up as their contact center. I was astonished that they were able to steal customers in such a public fashion, and that the airline I’ve been loyal to didn’t care to fight back to keep me or to even resolve my issue. Social networks like Facebook and Twitter can no longer be given the diminutive title of “Fad”.