Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

The collaboration will deliver faster time to benefit in an era of unprecedented change in fashion retail. . Together Xpedition and Voyado will empower fashion brands to forge a loyal following and increase revenues rapidly.

15 Fashion Influencers to Watch from London Fashion Week 2019

NetBase

London’s Fashion Week was, of course, an online sensation. And that’s because those involved in the Fashion Week are promotional pros, with powerful influencers among them. So, in entirely random order, we’re sharing 15 notable fashion influencers who understand the art of audience engagement. To kick it off, we noted that many of these fashion-forward folks are advocates for larger issues around social change, of which there are sub-categories.

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TOUCHPOINT & FASHION RETAIL

News & Customer Experience

Today we enter the fantastic world of a fashion store. When it comes to fashion retail , there are so many and different touchpoints. Fashion industry is an overstocked market, therefore the only way brands can differentiate themselves is by delivering an ultimate customer experience aligned with their own identity and values.

Why Human Connections Never Go Out of Style

Experience Investigators by 360Connext

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Rhonda and I sat down and recorded this interview, where Rhonda explains more about the unique way Hallmark Business Connections puts the human touch in business-to-business relationships. Each one connects with emotion and personalization.

Bad Data Series: Fashion Café Flops Fantastically

NetBase

To continue our series, let’s see how Fashion Café fantastically flopped, and how social analytics could have saved them! What is Fashion Café and Who Are Those Karens ? Fashion Cafe was an international restaurant chain that was based in New York City which featured fashion models (more on them in a second) and had locations in the United States , United Kingdom , South Africa , Mexico , and Spain. Social Insight for a Fashionable Win.

Bad Data Series: Fashion Café Flops Fantastically

NetBase

To continue our series, let’s see how Fashion Café fantastically flopped, and how social analytics could have saved them! What is Fashion Café and Who Are Those Karens ? Fashion Cafe was an international restaurant chain that was based in New York City which featured fashion models (more on them in a second) and had locations in the United States , United Kingdom , South Africa , Mexico , and Spain. Social Insight for a Fashionable Win.

How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Smarter CX

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. Passarela is one of the biggest fashion retailers in Brazil, with more than 40 stores in 12 cities in the state of São Paulo and a distribution center of 16 thousand square meters.

CGI Influencers Connecting Authentically with Consumers

NetBase

And these days, brands are connecting with consumers thanks to unlikely influencer collaborations. These computer generated image (CGI) influencers are connecting authentically with audiences in ways that other influencers have to envy. Influencer marketing is all about authenticity.

Campaigns We Love: “Coach – Defining Modern Luxury”

Gravy Analytics

Coach’s new advertising campaign continues to evangelize its modern luxury leather goods to fashionable, younger buyers. In recent years, Coach acquired brands Stuart Weitzman and Kate Spade , expanding its reach in the luxury fashion market, and underscoring its focus on superior craftsmanship and innovative, thoughtful design. Coach might even create a custom audience of visitors observed at its own store locations to keep their current buyers connected.

How TechStyle Uses Stella Connect to Supercharge the Performance of its Outsourced Contact Center Teams

StellaService

TechStyle Fashion Group , a Los Angeles-based online retailer of JustFab, Fabletics, ShoeDazzle, and Fabkids apparel, merges advanced technology with the latest fashion trends to offer a highly personalized, one-of-a-kind shopping experience to millions of members (including 5 million VIP members) across the globe. For this data-driven, resource-conscious company, the decision to go with Stella Connect was an easy one.

How TechStyle Uses Stella Connect to Supercharge the Performance of its Outsourced Contact Center Teams

StellaService

TechStyle Fashion Group , a Los Angeles-based online retailer of JustFab, Fabletics, ShoeDazzle, and Fabkids apparel, merges advanced technology with the latest fashion trends to offer a highly personalized, one-of-a-kind shopping experience to millions of members (including 5 million VIP members) across the globe. For this data-driven, resource-conscious company, the decision to go with Stella Connect was an easy one. Stella Connect

9-1-1 Telecommunicator Lauded for Good Old-Fashioned Detective Skills

Customer Interactions

Good old-fashioned detective skills typically aren’t part of the job description, but this year’s PSAPs’ Finest Telecommunicator of the Year was able to apply her quick thinking and sleuthing to help police nab the bad guy. Thanks to her uncanny ability to connect the dots, officers were able to jump the backyard fence and enter the shed, where they found and apprehended the suspect. What does it take to be a successful 9-1-1 telecommunicator?

The 6 Best Emotional Brand Connections of 2018

Hero Digital

Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. If each interaction with your brand causes that type of emotional connection, why wouldn’t they stay loyal? Many people go through their days in routine fashion. Connection. Social connections boost feelings of trust, self-esteem, and empathy, so offering opportunities to connect with others can help make your brand synonymous with these feelings.

Are telecoms operators connecting to digital customer experience?

Eptica

Date: Wednesday, August 8, 2018 Author: Pauline Ashenden - Marketing Manager Are telecoms operators connecting to digital customer experience? We are constantly connected and rely on communications to interact with family and friends, to work, shop, scroll, stream and generally unwind. Connectivity (whether that’s voice, data or a combination of both) is intangible – consumers can’t see it and only notice when services slow down or fail.

Forgotten Facts & Fantasies of Customer Delight

C3Centricity

Whether it’s an additional free offer, or a paid product or service, your customers are connected, so make use of their engagement to provide even greater value. You could say it’s old-fashioned in today’s world and I, unfortunately, would agree. If you follow me on social media, you’ll know that I’ve just returned from a three-week visit to Peru.

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3 Drivers of CX Success in 2021

Upstream Works

Connectivity and communications will no longer be centralized in the same way. This is where the use of video and team messaging platforms can really help keep agents connected and feeling part of team.

The “Make Mom Proud” Standard for How to Treat Your Customers

Customer Bliss

My mom Lydia would sew until all hours of the night; fashioning custom-made Halloween costumes for each of us, and teeny tiny Barbie© doll dresses for my sisters and I. Picture the frustration of the wait and then her joy as someone connects. Customers as Assets Applying Mom’s Lessons To Business connect customer experience to business growth customer customer experience drive business growth make mom proudThey share freely. They have our back.

Seeing Beauty in Others: People Skills Chat July 26th | #peopleskills

Kate Nasser

Fashion photographer Rick Guidotti's video on albinism inspires #Peopleskills Twitter chat Seeing Beauty in Others Beyond the Norms. Hot Topics and New Bits inspiration intercultural People Skills Soft Skills Tweets beauty bullying celebrate connection diversity empathy end bullying inclusion interpersonal skills love Love Diversity recognition respect Twitter

Insurers struggling to connect with customer service

Eptica

Date: Friday, April 29, 2016 Insurers struggling to connect with customer service. Illustrating the gulf, the best insurer scored 65%, lower than the worst fashion retailer , which scored 70%. Published on: April 29, 2016. Author: Neil Cox The internet and digital technology are transforming the UK insurance market. Greater competition and the rise of price comparison sites are impacting revenues and margins, while customer loyalty is a thing of the past.

How to Ramp up Service Recovery for Better Business Results

StellaService

Many brands keep doing service recovery the old-fashioned way because they expect too little from the program. Stella ConnectIt’s time for brands to come to terms with the truth: what kept them afloat a decade ago threatens to sink them today. From operations to training to managing the customer experience, every facet of your business must reflect changing market realities. The same is true for service recovery.

Why You Struggle To Meet Your Business Objectives (And how to Crush them)

C3Centricity

Consumers of Brand X are sensitive to fashion and the latest trends. Brand Building Business actionable customer insight brand building business focus business objective business objectives connect with customers customer aim customer centric customer centricity customer needs customer objective increase customer delight Marketing satisfying customers start with the customer understanding customers

Vuzix to Debut ‘Blade’ Smartglasses at CES Next Week

QuestionPro Audience

The Vuzix Blade connects to either iOS or Android devices, letting you answer phone calls, view notifications, and capture video or images with the 8MP front-facing camera. Weighing in at 3 oz and using proprietary waveguide optics, the company says they’ve fit in a “sizable virtual screen and brilliant pallet of colors via a thin completely see-through lens, in a fashionable form factor.”

How Effective is Your Customer Forensics Program?

Wired and Dangerous

We believe the service molecule containing the customer’s unique identity is “Connection.”. Connection is the intersection point between a customer with needs and expectations and a service provider with resources and capacity. Connection has many dimensions—structure, sense, and surprise. An element that makes them distinctive is their preferred connection. That is the structure of the connection. DNA had been a star in recent years.

Three Steps to Proactive Customer Service

Bill Quiseng

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. Get them together and ask them what works for them in creating an emotional connection with their customers.

Online Retailer Improves ROAS by 50% by Sending Hallmark Cards to Customers [CASE STUDY]

Hallmark Business Connections

Find out how a billion-dollar fashion retailer delivered a human experience to improve digital marketing results. The company began sending Hallmark cards to its customers to build stronger, more authentic connections.

Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands.

Employees Want You To Brush Up On Your Email Etiquette

Russel Lolacher

It’s how they are already connected within most organizations and they aren’t interested in learning something new. Email should be responded to in a timely fashion. Email. People hate it. Yet people prefer it because it’s what they know.

The Latest Customer Success Story: TechStyle

Lithium

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs. Supporting 1K agents and 5M support calls with Lithium SMM.

The Latest Customer Success Story: TechStyle

Lithium

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs. Supporting 1K agents and 5M support calls with Lithium SMM.

The Latest Customer Success Story: TechStyle

Lithium

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs. Supporting 1K agents and 5M support calls with Lithium SMM.

The 7 Keys to Word-of-Mouth Marketing

C3Centricity

While some may say it is important to do this on a regular, ongoing fashion, I disagree. Offer solutions that connect to the mental relevancy of your customers. These markers connect personal experience with your brand and will stimulate brand choice when purchase decisions are taken.

How Visual Engagement Tools Can Streamline Online Banking Experience

CloudCherry

The clients’ needs for fast and efficient service are reevaluating the way banks handle their connections and communication with the client. Online customers can easily connect face to face with the bank staff or financial advisors, which allows banks to bring in-branch experience to their online banking platform. Banks are just starting to incorporate AR into their online process, but the fashion and home industry have been using AR ever since Augmented Reality started.

5 Ways You can Build Customer Trust with Social Media

Russel Lolacher

The strength of social media is in the “social” portion of the tools: the accessibility and the approachability that comes with connecting with people on a regular basis. Are you taking the necessary approach to build customer trust? . “It

Are You a Customer Forensics Specialist?

Wired and Dangerous

We believe the service molecule containing the customer’s unique identity is “Connection.”. A connection is the intersection point between a customer with needs and expectations and a service provider with resources and capacity. A connection has many dimensions—structure, sense, and surprise. An element that makes them distinctive is their preferred connection. That is the structure of the connection. DNA had been a star in recent years.

Osmosis: What Happens BEFORE "The Path to Purchase?"

Chadwick Martin Bailey

What about a category like fashion? In fashion, people absorb what’s on/off trend (colors, styles, shapes) well before they start looking for a new pair of pants. When I go hiking, when does my “hike” really start? Is it when my shoes hit the dirt path? When I pull out of my driveway?

Is the Future of Retail, Physical or Virtual?

C3Centricity

But most outlets appear to be oblivious to the change in their customers’ desires for experiential connections with brands. Most outlets are oblivious to the change in their customers' desires for experiential connections with brands #retail Click To Tweet.

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Wearable Technology Trends in 2021

GlowTouch

More and more devices are connected to the Internet, and that is driving app developers toward new ideas and broader applications of these products. Smart footwear and apparel in sport and fashion.