CSM Magazine

APRIL 4, 2024

This sector has experienced an amazing transformation over time, driven by shifting consumer demands and technology advancements. Client relations history in casinos shows an ongoing relationship between technology and tradition, from the earliest days of online services to the current focus on in-person encounters.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

CSM Magazine

APRIL 22, 2024

The Future of Customer Service in Online Gambling: Trends to Watch The online gambling industry has experienced exponential growth over the last decade, driven by technological advancements and an increasing number of digital users. By analyzing this data, operators can customize their interactions with customers.

Customer Service 52

Customer Service User Experience Chatbots Touchpoint 52

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. If you choose to lean in and listen, you can make the world a better place, one customer interaction at a time. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff.

Call Center 219

Call Center Self Service Social Media Contact Center 219

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

ECXO

APRIL 10, 2024

It’s only when these customers interact with a business, such as through a purchase or a service call, that their “superposition” collapses into a specific need, desire, or expectation. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 109

Connections Customer Experience Social Media Analysis 109

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. This level of technology and how it improves the customer experience is truly amazing.”

Innovation 52

Innovation Trends Entertainment Video 52

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Their ability to learn from interactions means that the more a player engages with the assistant, the better it becomes at predicting and meeting their needs.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged. Businesses must navigate these waters carefully to build a loyal customer base.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. The use of AI in customer interactions demands a high degree of transparency.

How To 52

How To Transportation System Automotive 52

SurveySparrow

SEPTEMBER 5, 2023

Automotive customer experience revolves around the way car companies interact with you from the moment you consider purchasing a vehicle until long after you’ve driven it off the lot. Brands that prioritize creating positive interactions at every touchpoint cultivate a loyal customer base. What is Automotive Customer Experience?

Automotive 52

Automotive Trends Strategy Customer Experience 52

ViiBE Blog

JUNE 2, 2021

Augmented reality is one of the most rapidly evolving technologies, merging both the real and the virtual world together. Augmented reality offers an innovative retail experience adapted to digital transformation, an approach that became essential during the remote pandemic-induced industry shift.

Retail 52

Retail Sales Industry Entertainment 52

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. “We’re using technology to enable our end-to-end business to create the best experience for our consumers.”

Apparel 153

Apparel Retail Innovation Entertainment 153

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. AR creates a new digital experience that transforms the customer journey into an immersive visual interactive experience.

Self Service 152

Self Service Customer Experience Apparel Retail 152

AWS Machine Learning

OCTOBER 27, 2023

According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.” Developers can use Amazon Personalize to build applications powered by the same type of machine learning (ML) technology used by Amazon.com for real-time personalized recommendations. Check out the new Ultra Fame II!

Marketing 86

Marketing Travel e-support Entertainment 86

Vonage

JUNE 5, 2018

It has taken advantage of huge advancements in digital technology and made high-quality content available for a relatively low price, freeing customers to make their own choices, all of which has been crucial to the company's success. How Netflix approaches customer service. How Disney approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Avaya

MARCH 13, 2017

They need the right combination of skill, strategy and technology. They must transform traditional client-facing processes—welcoming guests, carrying luggage, front desk registration—with technology that is open, agile, and integrated enough to support the future of the customer experience.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Cast members and characters will engage with guests in interactive experiences such as opening the store each day.

Retail 154

Retail Examples e-support Entertainment 154

Oracle

FEBRUARY 21, 2018

In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Take advantage of 300 CX sessions, including interactive pre-conference education, demos, case studies, and immersive learning opportunities. •

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

AWS Machine Learning

JANUARY 26, 2024

We also discuss common security concerns that can undermine trust in AI, as identified by the Open Worldwide Application Security Project (OWASP) Top 10 for LLM Applications , and show ways you can use AWS to increase your security posture and confidence while innovating with generative AI.

Government 122

Government Training Data Policies 122

CSM Magazine

AUGUST 4, 2022

Additionally, AI-powered chatbots are improving every day, and businesses are taking advantage of this technology to provide even better customer service. The entertainment industry is one of the areas that is most influenced by the presence of Artificial Intelligence. Customers can now get help faster and more easily than ever before.

Customer Service 59

Customer Service Chatbots Entertainment Customer Service Representative 59

TechSee

JULY 31, 2019

Today, the ubiquity of smartphone cameras ensures a constant stream of photos and videos and Computer Vision technology has become easily accessible, making it even more appealing to enterprise. The technology’s impact is being felt across a wide range of fields that rely on computers to analyze images. Applications. Healthcare.

Self Service 149

Self Service Automotive Healthcare Retail 149

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. The bottom line: Leading brands stay on top of the latest technologies and innovations to fortify and optimize their strategy in an increasingly digital world.

Consumers 98

Consumers Entertainment Fashion Ecommerce 98

Strativity

MAY 25, 2023

But the success of these programs has as much to do with insights as technology. Invest in knowing who you’re selling to because technology is a means, not an end. These moments make an otherwise generic interaction memorable and special. Match your value proposition to consumer appetites. james.lanyon@materialplus.io

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

CX Centric

MAY 25, 2021

This will be an international interactive discussion, and will include a keynote from Alec Dalton, Senior Manager at Marriott International, and also from Sharon Head, Head of Customer Success at Freshworks. Innovative technology is also another major challenge faced by the hospitality industry. Feel free to sign up here.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

CSM Magazine

SEPTEMBER 11, 2023

The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions.

Management 52

Management Return on Investment Entertainment Resources 52

Alida

JANUARY 5, 2018

And although fads come and go—think unicorn hair and frappuccinos—there are some trends that will stick in the coming year and affect how businesses interact with customers. Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more. ” series.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Optimove

NOVEMBER 15, 2022

Born between 1997 and 2012 and raised alongside Internet technology since the very beginning of their lives – they hold in their hands (literally, ninety-eight percent own a smartphone) an estimated annual purchasing power of $143 billion. Tip #4: Make it innovative. Tip #6: Make it entertaining. Key takeaway? Long and short?

Tips 59

Tips Gamification Engagement Marketing 59

Chadwick Martin Bailey

OCTOBER 26, 2020

Better internet access is competing with toilet paper now in that upper left-hand quadrant of Foggville: And this brings me to 5G technologies , the fifth generation technology standard for broadband cellular networks and the successor to 4G LTE.* This impacts the adults’ work productivity and the kids’ learning. They did not.

Video 124

Video Entertainment Technology Connections 124

Solvvy

OCTOBER 18, 2022

Automating customer interactions with conversational chatbots offers a range of benefits. Automating interactions can enhance customer experience (CX) with quicker first response time, average resolution time, and first contact resolution. ” Therefore, conversational chatbots need to be designed to interact in the same way.

Chatbots 62

Chatbots Self Service Training Knowledge Base 62

AWS Machine Learning

NOVEMBER 26, 2023

FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We We look forward to exploring features such as Amazon Personalize Content Generator and Personalize on LangChain to further personalize those collections for our users.” – Daryl Bowden, Executive Vice President of Technology Platforms.

Customer Experience 102

Customer Experience Sports Travel User Experience 102

NICE inContact

JANUARY 19, 2016

While contact center technology has evolved significantly over the last thirty years or so, the practice of Workforce Optimization (WFO) has been around almost as long as contact centers have. However, as a holistic, integrated technology, it is a fairly recent innovation and it continues to evolve.

Contact Center 120

Contact Center Entertainment Social Media Policies 120

CSM Magazine

NOVEMBER 28, 2022

Implementing such innovative technologies expands the capabilities of the company and contributes to its digital transformation. Indoor positioning technologies are based on miniature beacons (also known as tags) that are installed indoors. Other popular location technologies include Wi-Fi and UWB.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52