NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. MTV innovated TV with music way back when, and then over a decade later with reality TV via The Real World.

Innovation 73

Innovation Brands Social Media Advertising 73

InMoment XI

APRIL 6, 2017

Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. Caesars Entertainment VP Total Service Terry Byrnes and. View Article

Culture 182

Culture Sales Entertainment Innovation 182

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. Top 10 Challenges for the Gaming Industry Meeting Rising Player Expectations: The modern gamer is not just looking for entertainment but an immersive experience. However, challenges abound.

Omni-Channel 113

Omni-Channel Engagement Touchpoint Entertainment 113

2020 Research

APRIL 8, 2024

We predict the following impacts for the education, wellness, fashion, tech and media industries: Driving the Learning Revolution Gen C’s pandemic-forged perspective on education demands flexibility, innovation and a digital-first approach. Traditional methods won’t cut it anymore. They’re a necessity.

Connections 52

Connections Brands Fashion Entertainment 52

Uniphore

NOVEMBER 17, 2021

In 2021, Uniphore announced several key milestones, including its $150M Series D funding , as well as the strategic acquisition of two innovative companies – Emotion Research Labs and Jacada. This latest recognition comes on the heels of a record-breaking year for Uniphore. technology sector leader.

Technology 246

Technology Telecommunications Company Innovation 246

CSM Magazine

FEBRUARY 15, 2024

Her direct and authentic interaction has fortified her bond with her fans and allowed for instantaneous feedback that influences her creative process. Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. With an impressive 128 million followers on Instagram and 88.7

Engagement 52

Engagement Entertainment Video Analytics 52

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. If you choose to lean in and listen, you can make the world a better place, one customer interaction at a time. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff.

Call Center 219

Call Center Self Service Social Media Contact Center 219

CSM Magazine

APRIL 4, 2024

Due to these digital capabilities, clients could easily navigate the casino environment, from making reservations for meals and lodging to researching entertainment options and preferred games. The return of live dealer games, which feature real-time interactions between players is one remarkable trend in this regard.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Oracle

SEPTEMBER 30, 2020

The pace of digital innovation increased in the wake of COVID-19, and brands adopted technologies likely to continue far beyond the end of the pandemic – one example being conversational AI bots answering routine questions. CX innovations that allow enhanced flexibility, personalization, and safety help brands serve customers.

Innovation 49

Innovation Entertainment Hospitality Consulting 49

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

Innovation 52

Innovation Trends Entertainment Video 52

CSM Magazine

JANUARY 2, 2024

Casino websites with focus on high roller players gather information through various channels including loyalty programs, online interactions, and on-site activities. Staff Training and Development Analyzing data on customer interactions can provide insights into the effectiveness of staff interactions with high rollers.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

CSM Magazine

APRIL 22, 2024

This article will explore the key trends set to shape the future of customer service in the online gambling industry, highlighting how innovations are making services faster, more efficient, and increasingly tailored to individual user needs. By analyzing this data, operators can customize their interactions with customers.

Customer Service 52

Customer Service User Experience Chatbots Touchpoint 52

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Their ability to learn from interactions means that the more a player engages with the assistant, the better it becomes at predicting and meeting their needs.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

ECXO

APRIL 10, 2024

It’s only when these customers interact with a business, such as through a purchase or a service call, that their “superposition” collapses into a specific need, desire, or expectation. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 111

Connections Customer Experience Social Media Analysis 111

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Social Media Study Online Experience 40

Maru Group

MARCH 16, 2021

By Audra Priluck, Vice President, Media & Entertainment | March 16, 2021. But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Of course, innovative approaches need special testing techniques.

Sports 52

Sports Innovation Social Media Culture 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Metaverse technology combines tools and other components, allowing users, objects, or environments to interact virtually.

Technology 59

Technology Tourism Travel Entertainment 59

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

West Monroe

FEBRUARY 13, 2024

Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. Teams are enhancing the overall experience with features like barber shops, rock walls, and zip lines, turning sports venues into entertainment centers.

Sports 98

Sports Tourism Entertainment Technology 98

ThriveableBiz

NOVEMBER 13, 2023

For continuous improvements and creative innovations, to stay ahead of your competitors. Your content & ad campaigns are just like any entertainment brand. And actually, is just the sort of hard information many entertainment brands keep in a database of their audience or subscription members, for similar reasons.

Marketing 52

Marketing Entertainment Social Media Course 52

CSM Magazine

FEBRUARY 28, 2024

Customer Service Providing excellent customer service is essential for online dating platforms as it helps build trust and loyalty among users, which is particularly important in an industry that revolves around personal interactions and relationships. A positive user experience is key to retaining users and maintaining a good reputation.

Entertainment 52

Entertainment Social Media Culture Technology 52

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

CSM Magazine

MARCH 20, 2024

As machine customers differ profoundly from their human counterparts in how they make decisions and interact, businesses face the challenge of understanding and orchestrating customer experiences that cater to these automated entities. The use of AI in customer interactions demands a high degree of transparency.

How To 52

How To Transportation System Automotive 52

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike uses these interactions and the data they generate to better understand the needs and lifestyles of its consumers.

Apparel 153

Apparel Retail Innovation Entertainment 153

CSM Magazine

APRIL 25, 2024

Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged. Stay Flexible and Open to Innovation Regularly review and update your technology stack to ensure it meets your business needs and customer expectations.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

Avaya

MARCH 13, 2017

Here are three key ways hospitality leaders can innovate front office operations using smart communication architecture: Launch an integrated mobile app experience: Today, nearly half of hospitality leaders believe mobile apps have the biggest impact on the guest experience of any technology.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Vonage

JUNE 5, 2018

The Walt Disney Company’s brand of entertainment and hospitality has become synonymous with the word “magic,” as it continues to provide some of the most creative, innovative and profitable entertainment experiences and products in the world. How Disney approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

SurveySparrow

SEPTEMBER 5, 2023

Automotive customer experience revolves around the way car companies interact with you from the moment you consider purchasing a vehicle until long after you’ve driven it off the lot. Brands that prioritize creating positive interactions at every touchpoint cultivate a loyal customer base. What is Automotive Customer Experience?

Automotive 52

Automotive Trends Strategy Customer Experience 52

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Interactive Content for Enhanced Engagement If content is king, interactive content is the emperor.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Oracle

FEBRUARY 21, 2018

In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Take advantage of 300 CX sessions, including interactive pre-conference education, demos, case studies, and immersive learning opportunities. •

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

ViiBE Blog

JUNE 2, 2021

Augmented reality offers an innovative retail experience adapted to digital transformation, an approach that became essential during the remote pandemic-induced industry shift. The customers can interact with, examine, and even try on products without ever having to test out the physical product.

Retail 52

Retail Sales Industry Entertainment 52

AWS Machine Learning

OCTOBER 27, 2023

According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.” Imagine as a marketer that you want to send tailored emails to users recommending movies they would enjoy based on their interactions across your platform. It’s the most innovative and comfortable Ultra Fame shoe yet.

Marketing 84

Marketing Travel e-support Entertainment 84

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Cast members and characters will engage with guests in interactive experiences such as opening the store each day.

Retail 154

Retail Examples e-support Entertainment 154

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. AR creates a new digital experience that transforms the customer journey into an immersive visual interactive experience.

Self Service 152

Self Service Customer Experience Apparel Retail 152

Wired and Dangerous

OCTOBER 12, 2020

79 percent of customers want their issue to be resolved in one interaction and don’t want to be told what channel they should use. The attitude they experience from employees at all levels plays a critical role in how customers feel about their interaction with your organization. It has made them Fickle—quicker to leave if unhappy.

Entertainment 103

Entertainment Customers Interaction Customer Experience 103