AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Part 2: Data enrichment and insights.

Insurance 82

Insurance Industry Analytics Data 82

AWS Machine Learning

OCTOBER 12, 2022

A massive amount of business documents are processed daily across industries. Many of these documents are paper-based, scanned into your system as images, or in an unstructured format like PDF. Each company may apply unique rules associated with its business background while processing these documents.

Effort Score 82

Effort Score Data Customers How To 82

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success. Define how to measure success.

Innovation 96

Innovation Customer Success Customer Journeys How To 96

AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Fraudsters range from blundering novices to near-perfect masters when creating fraudulent loan application documents.

Analysis 70

Analysis Financial Training How To 70

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Insurance 75

Insurance Analytics Industry e-support 75

Circular Edge

MARCH 5, 2024

The Jurgensen Companies, a family-owned leader in asphalt, aggregates, and construction, leverages Circular Edge's expertise in JDE E1 and Concur solutions to drive innovation for high-quality projects. For Company Credit card data, create JE in GL during posting of a $0 voucher document.

Innovation 52

Innovation Policies Report Data 52

Clarivate

FEBRUARY 13, 2024

SDG 9 aims to build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation. By harnessing the power of data and insights, we empower our customers along the innovation lifecycle, helping them bring groundbreaking ideas and solutions to market faster. Those that choose to lead.

Innovation 52

Innovation Industry Automotive Policies 52

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Next, we examined innovation in Ukraine by analyzing the country’s contributions to the global Research Fronts. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

TechSee

JUNE 18, 2019

Mounting competition from non-traditional players cannibalizing market share with innovative business models has forced P&C insurers to integrate digital technologies into their operations to keep pace. For your reading pleasure, we proudly present “SUPERAGENT – The Agent of Innovation Liberates the Insurance Claim Process.”.

Insurance 132

Insurance Innovation Contact Center Customer Satisfaction 132

CX Centric

APRIL 4, 2023

In this article we explore the results specifically related to Experience Design and Innovation, which is one of the eight principle domains of the CCMM Model. This means having a clear picture of the experiences you create, innovating these experiences, and controlling them to ensure they remain competitive.

Customer Centricity 52

Customer Centricity Innovation Report Customer Experience 52

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 78

Innovation Automotive Healthcare Transportation 78

CSM Magazine

APRIL 23, 2024

It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates. It enables employees across departments or locations to retrieve documents without resorting to emails or navigating through multiple document repositories.

Social Media 52

Social Media Innovation Communication Resources 52

AWS Machine Learning

APRIL 8, 2024

However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories. To refine the search results, you can filter based on document metadata to improve retrieval accuracy, which in turn leads to more relevant FM generations aligned with your interests.

Knowledge Base 104

Knowledge Base Strategy Examples Meeting 104

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Engaging your customers on a personal level is the key to long-term loyalty.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? However, it is now well documented that it is easier to increase sales amongst your current customers than it is to go out and attract news customers to buy. More Successful Innovation. What does your innovation process look like?

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

AWS Machine Learning

DECEMBER 14, 2023

To train a custom model, you first prepare training data by manually annotating entities in documents. To reduce the effort of preparing training data, we built a pre-labeling tool using AWS Step Functions that automatically pre-annotates documents by using existing tabular entity data.

Banking 91

Banking Effort Score Training Tools 91

AWS Machine Learning

APRIL 8, 2024

LlamaIndex is specifically designed and optimized for building search and retrieval applications, such as RAG, because it provides a simple interface for querying LLMs and retrieving relevant documents. Instead of loading the documents directly, you can also covert the Document object into Node objects before sending them to the index.

Knowledge Base 99

Knowledge Base Tools Data Training 99

Circular Edge

DECEMBER 10, 2021

Learn in less than 15 minutes how to achieve all of this with five must-see JDE innovations including Cerberus Self Service Password Reset, ERPSign, Server Manager Mobile App, AtomIQ and Smart Help On Demand. Vice President at Circular Edge, a 3X Award Winning JDE, Oracle CX & Cloud Consulting Company.

Innovation 52

Innovation Self Service Consulting Industry 52

Bizagi

MARCH 26, 2020

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation and compliance in their organization, according to Bizagi’s global research. Innovation and compliance: friends, not foes. It’s not an ‘and/or’ situation. “We

Innovation 52

Innovation Government Insurance Policies 52

SurveySparrow

FEBRUARY 2, 2020

One of the most exciting innovations of modern times, the first self-contained digital camera was introduced by Eastman Kodak in 1975. Innovation is at times misdiagnosed by many companies. Yes, I agree it’s super hard to come out of “ A culture of innovation” and, this article is in no way a discouragement to innovate.

Innovation 52

Innovation Culture Survey Technology 52

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. So that’s one part of their market. Copyright © 2019 Oracle.

Automotive 84

Automotive Innovation Video Consumers 84

AWS Machine Learning

SEPTEMBER 27, 2023

Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai. Designed with client-level isolation at the document level, MDaudit customers start by uploading their ADR documents via a web portal to Amazon Simple Storage Service (Amazon S3). can process scanned PDFs without manual review.

Healthcare 99

Healthcare Innovation Customers Financial 99

Forrester's Customer Insights

FEBRUARY 1, 2024

Vendors have demonstrated some curiosity and are tentatively exploring use cases more exciting than document signing. The Digital Signature And Trust Solutions Landscape, Q1 2024, is live, reflecting our evaluation of key players and trends shaping the market.

Innovation 28

Innovation Trends Marketing Customers 28

AWS Machine Learning

NOVEMBER 13, 2023

Solution overview To demonstrate our solution, we have set up an Amazon Kendra index (composed of the AWS online documentation for Amazon Kendra , Amazon Lex , and Amazon SageMaker ), a LangChain agent with an Amazon Bedrock LLM, and a straightforward Streamlit user interface.

Interaction 94

Interaction Knowledge Base System Tools 94

GetFeedback

OCTOBER 14, 2019

A lack of data is one of the most limiting things that teams can experience when it comes to innovating customer experience. Outdated documentation. Unfortunately, though, the challenges associated with searching for or through documentation actually account for 21.3% The fact is that: keeping documentation up to date is tricky.

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

AWS Machine Learning

APRIL 11, 2024

Organizations across industries want to categorize and extract insights from high volumes of documents of different formats. Manually processing these documents to classify and extract information remains expensive, error prone, and difficult to scale. Categorizing documents is an important first step in IDP systems.

Banking 101

Banking System Training Innovation 101

Clarivate

SEPTEMBER 18, 2023

It will be delivered by Dr. Henry Small on September 28th at the International Conference on Science, Technology and Innovation Indicators (STI) in Leiden, Netherlands. The Eugene Garfield Memorial Lecture replaces the Eugene Garfield Award for Innovation in Citation Analysis which was established in 2017.

Conference 119

Conference Analysis Policies Innovation 119

AWS Machine Learning

NOVEMBER 7, 2023

Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. Utilizing natural language processing (NLP), Amazon Kendra comprehends both the content of documents and the underlying intent of user queries, positioning it as a content retrieval tool for RAG based solutions.

Data 94

Data Comparison Guidelines Training 94

CSM Magazine

FEBRUARY 27, 2024

This includes documents, customer data, market research findings, social media metrics and more. Enhanced Collaboration Effective collaboration is essential for fostering innovation and boosting productivity in today’s interconnected work environment.

Innovation 52

Innovation Social Media Trends Industry 52

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Kate champions digital innovations that create the best customer experience and solutions. It’s not the loudest idea that wins.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Clarivate

DECEMBER 7, 2023

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. Integrated access to Derwent World Patents Index (DWPI) accelerates review of patent documents with abstracts that clearly state an invention’s novelty, use and advantage.

Software 59

Software Report Management Marketing 59

Bizagi

SEPTEMBER 28, 2018

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation vs compliance in their organization, according to Bizagi’s recent global research. Innovation and compliance: friends, not foes. It’s not an ‘and/or’ situation. “We

Innovation 48

Innovation Government Insurance Policies 48

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

How To 88

How To Healthcare Data Policies 88

NICE inContact

APRIL 24, 2019

CX matters to a company’s success – and can be more valuable than product features, aggressive pricing or innovation. Those processes may include submitting documents, IDs, completing forms, submitting payments, or providing signatures and consent. New Challenges. And as such, they have created a costly CX gap. The CX Gap.

Company 178

Company Contact Center Omni-Channel Insurance 178

TechSee

MARCH 11, 2024

Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions. Moreover, AI is a rapidly evolving field, and organizations venturing into this domain often innovate and chart new paths.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

TechSee

SEPTEMBER 21, 2023

Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. The Sophie AI Assistant dynamically guides these internal users to full resolution based on your internal best practices and documentation. Rarely were either left with a very positive experience.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Culture 84

Culture System Metrics Resources 84