CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. Agile working in practice As with most innovations, they have a mixed track record. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams.

Analytics 138

Analytics Culture Exercises Data 138

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Using InCites Benchmarking and Analytics , we first looked at Ukraine’s overall scientific output on macro, meso and micro levels. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona, could you please tell us a little bit about your background? Anton: You also have a Ph.D.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Who’s there? The vital importance of device management. When and where?

Self Service 95

Self Service Innovation Telecommunications Consumers 95

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. Agile working in practice As with most innovations, they have a mixed track record. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams.

Analytics 80

Analytics Culture Exercises Data 80

Clarivate

MAY 1, 2024

Since we released the beta to our development partners around the world, we have identified innovative ways to ensure the quality, strength and suitability of generative AI for academic researchers. The Web of Science Research Assistant offers innovative functionality that complements our broader AI-assisted search experience.

Innovation 119

Innovation Tools Data Analytics 119

Clarivate

DECEMBER 7, 2023

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. Powerful analytics tools including text clustering, heat maps and landscape visualizations help users expand or refine their analysis to capture the right insights to inform critical decisions.

Software 59

Software Report Management Marketing 59

Calabrio

JUNE 16, 2016

At Calabrio, we believe the answer to this is investing in customer analytics. This isn’t simply because we’re trying to make a sale, but because we know analytics is the most efficient way to get the 360-degree view of the customer. The post Building a Business Case for Customer Analytics appeared first on Calabrio.

Analytics 100

Analytics Customer Service Representative Contact Center Customer Engagement 100

AWS Machine Learning

SEPTEMBER 27, 2023

Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai. Designed with client-level isolation at the document level, MDaudit customers start by uploading their ADR documents via a web portal to Amazon Simple Storage Service (Amazon S3). can process scanned PDFs without manual review.

Healthcare 101

Healthcare Innovation Customers Financial 101

CSM Magazine

FEBRUARY 11, 2021

Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

datastax

DECEMBER 19, 2018

The past several releases of DSE have included several pivotal analytics innovations, specifically the popular Always On Spark SQL and DataStax Enterprise File System (DSEFS) features. we’ve rounded out the DSE Analytics Kerberos authentication story by providing support for DSEFS REST API users. DSEFS Kerberos. In DSE 6.7,

Analytics 67

Analytics System Innovation Resources 67

CSM Magazine

FEBRUARY 27, 2024

This includes documents, customer data, market research findings, social media metrics and more. Enhanced Collaboration Effective collaboration is essential for fostering innovation and boosting productivity in today’s interconnected work environment.

Innovation 52

Innovation Social Media Trends Industry 52

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Kate champions digital innovations that create the best customer experience and solutions.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CSM Magazine

AUGUST 23, 2023

This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. This is especially true when helping with tasks such as collecting necessary documents before applying or checking the status of applications after submission.

CRM 52

CRM Chatbots Return on Investment Social Media 52

Gainsight

APRIL 8, 2021

One of the most exciting parts of working in Gainsight operations is getting a sneak peek at new features and functions as our product team rapidly innovates. With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Creating Efficiency.

Analytics 52

Analytics Management Report User Experience 52

SurveySensum

MAY 14, 2024

The Pulse of Predictive Analytics Predictive analytics forms the heart of proactive database management. Incorporating predictive analytics means your database isn’t solely operational—it’s strategic. Freed from the minutiae of daily upkeep, they’re able to focus on innovation and improvement.

Analytics 52

Analytics System Resources Metrics 52

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. This task involves answering analytical reasoning questions.

Knowledge Base 104

Knowledge Base Analytics Tools Data 104

CSM Magazine

OCTOBER 27, 2023

With a wider skill set, representatives can think critically, adapt their thought processes, and generate innovative solutions to complex problems. Ultimately, investing in the development of versatile skills results in a customer service team that can adapt, innovate, and excel, driving long-term customer loyalty and business success.

Customer Service 64

Customer Service Loyalty Call Center Innovation 64

Magellan Solutions

JULY 21, 2023

It promotes innovation, efficiency, and trust in their projects. #2) 3) Smart Sourcing with AI and Machine Learning A revolutionary development uses Artificial Intelligence (AI) and Machine Learning (ML) for innovative sourcing. Small businesses can enjoy innovative AI and ML for their outsourcing needs.

Trends 94

Trends Healthcare Innovation Analytics 94

West Monroe

DECEMBER 7, 2023

The new revision, ICH E6 (R3), intends to modernize, harmonize, and adapt existing GCP guidelines to support the latest innovations in clinical trials. This highlights the need for strict data protection and confidentiality requirements to accompany an innovative, digital transformation.

Guidelines 52

Guidelines Customer Journeys Healthcare Study 52

Clarivate

JUNE 29, 2023

Vetting sometimes-spotty output: Generative AI’s “hallucination” problem, wherein large language models produce responses that may be syntactically and semantically correct but factually incorrect, is well-documented. In addition, large language models may inform the use of machine learning to identify safety-relevant documents.

Healthcare 98

Healthcare Guidelines Government Technology 98

Clarivate

JANUARY 23, 2024

R&D productivity fell in 2022, but late-phase cancellations are also trending down The rise and fall of R&D productivity across the global biopharmaceutical industry is a well-documented and much discussed topic, with industry commentators quantifying productivity in many ways (e.g., Learn more about purchasing it here.

Trends 52

Trends Metrics Analysis Innovation 52

Magellan Solutions

AUGUST 4, 2023

Productivity increases efficiency and also creates room for innovation and expansion. Through AI predictive analytics, businesses can do the following: Identify trends Know customer preferences Seize market opportunities Individuals can make business decisions based on data and stay ahead of their competitors.

Tools 98

Tools Analysis Meeting Knowledge Base 98

AWS Machine Learning

AUGUST 17, 2022

The AWS website is currently available in 16 languages (12 for the AWS Management Console and for technical documentation): Arabic, Chinese Simplified, Chinese Traditional, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, and Vietnamese.

e-support 78

e-support Exercises Insurance Analytics 78

Ecrion

JUNE 22, 2020

Florin Vasilian, Ecrion’s Founder and CEO, will become Chief Innovation Officer of the combined company. The acquisition brings exciting new capabilities to MHC including omnichannel communication, dynamic documents, and customer journey automation, all powered with user engagement analytics and artificial intelligence.

Software 90

Software Healthcare Insurance Omni-Channel 90

Magellan Solutions

AUGUST 6, 2023

Fraud Detection and Risk Assessment AI’s analytical capabilities can process vast amounts of data and detect unusual patterns that may indicate potential fraud. Predictive Analytics Platforms You can generate accurate financial forecasts and make better-informed decisions with AI-driven predictive analytics.

Financial 98

Financial Tools Analytics Report 98

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.

Self Service 105

Self Service Contact Center Multi-Channel Knowledge Base 105

AWS Machine Learning

OCTOBER 6, 2022

Manual loan verification document processing is time-consuming. Informed uses a wide range of AWS offerings and capabilities, including Amazon SageMaker and Amazon Textract in their ML stack to power Origence’s document process automation functionality. Six of the top 10 consumer lenders trust Informed’s technology. Problem statement.

Banking 71

Banking Travel Policies Financial 71

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. All these capabilities are built to help multiple lines of business innovate with speed and agility while governing at scale with central controls. This is a joint blog with AWS and Philips.

Healthcare 91

Healthcare Government Innovation Training 91

AWS Machine Learning

MARCH 3, 2023

Machine learning (ML) can help companies make better business decisions through advanced analytics. You can learn more on the SageMaker Canvas product page and the documentation. His knowledge ranges from application architecture to big data, analytics, and machine learning. He is very passionate about data-driven AI.

Training 76

Training Banking Analytics Metrics 76

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. Look for keywords and phrases that indicate specific emotions.

Connections 111

Connections Customer Experience Social Media Analysis 111

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

Report 69

Report Data Guidelines Training 69

AWS Machine Learning

SEPTEMBER 19, 2023

For unstructured data, the agent uses AWS Lambda functions with AI services such as Amazon Textract for document analysis, Amazon Transcribe for speech recognition, Amazon Comprehend for NLP, and Amazon Kendra for intelligent search. The Lambda functions internally call the relevant AWS AI services and return the results to the agent.

Financial 104

Financial Multi-Channel Marketing Analysis 104

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations.

Hospitality 116

Hospitality Examples e-support Data 116

Avaya

JUNE 7, 2016

Platform innovation allows companies to disrupt the status quo for their business, their industry. Amazon, Zappos, Google, Uber are just a few of the success stories that embrace platform innovation and launched massive disruptions. The platform we created for business communications innovation is Avaya Breeze ™.

Innovation 40

Innovation Self Service Contact Center Customer Satisfaction 40

CSM Magazine

MARCH 3, 2022

It’s bringing considerable innovations to the business travel world and changing how corporate teams are going on the road. Additionally, it was awarded the fastest-growing SaaS startup in 2018 and managed to raise over $20 million to innovate the business travel industry. Google Analytics- best for business intelligence.

Tools 52

Tools Management Travel Transportation 52

SurveySparrow

JUNE 20, 2023

Having alternatives allows you to choose the tool that best fits your needs Competition among survey tools drives innovation Pricing is crucial Top 10 SoGoSurvey Alternatives 1. SurveySparrow It is an innovative feedback tool designed to enhance the survey experience for both businesses and respondents.

Omni-Channel 52

Omni-Channel Multi-Channel Survey Feedback 52