INDUSTRY INSIGHTS YOUR PEERS ARE READING
Editor's Note - This article was originally published in Document Strategy Media on January 8, 2019 MORE
On January 28, 2019, Dropbox announced its intention to acquire HelloSign, a platform used to manage business transactions including eSignature and document-centric workflows. MORE
Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers. MORE
Document automation is simply the act of automating documents. The question you should be asking right now is ‘How can using document automation save my company money?’ Take a moment to think about all the documents your company creates each day. MORE
Document Strategy Forum ‘17 is a major trade show for the Customer Communications Management (CCM) industry. With its forward-looking focus and themes, DSF is, in our opinion, the best industry conference to get a sense of the current and future state of customer communications. MORE
The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. MORE
Document automation or document assembly? In fact, document automation and document assembly mean two completely different things. To put it simply, document assembly is one of several steps that make up document automation. Document Automation MORE
Documents Thought LeadershipWhile research has proven that a focus on improving customer experience directly impacts the bottom line, achieving the organizational and cultural change required to become fully customer-centric is not an easy process. It is critical to get all key departments aligned on your customer experience strategy. MORE
DOCUMENT Strategy Media has included Topdown in their "2016 HOT Companies in Customer Experience (CX)" list, published in the Summer '16 issue of DOCUMENT STRATEGY magazine. MORE
Documents Thought LeadershipThe Customer Experience (CX) ?eld eld is growing, and companies are realizing that it makes clear business sense. For companies that practice CX, MarketsandMarkets.com predicts a compound annual growth rate (CAGR) of 17.3% from 2014 to 2019. But how do you ensure the investment you place in CX will be well spent? MORE
Documents Thought LeadershipDeveloping a comprehensive Customer Experience (CX) strategy is more di?cult cult than you might expect, and there is a lot of noise in the marketplace as to how to do it right. However, despite the massive amounts of talk, there are not a lot of intelligent recommendations for action. What are some of the barriers? MORE
By creating documented procedures for them, you can build this trust and achieve consistent results. If the agent had documented procedures to follow, this simply would not have happened. What are documented procedures? How do I store my documented procedures? MORE
I’ll be a presenter at Document Strategy Forum ‘16 in Chicago, Illinois, at 3:00 p.m. Chicago, Illinois, May 10-12. on Tuesday, May 10, 2016. MORE
The post Document THIS! Betrayed by Customer Experience Documentation appeared first on Customer Experience Consulting. Processes involving humans (that is, ALL of them) require lots and lots of reminders, revisions and revamping. MORE
The Ascribe APIs provide documentation both as static html pages and an interactive Swagger page. The static documentation is more convenient for looking over the API, but the Swagger documentation provides powerful features for interaction with the API. MORE
Develop, Document, and Strengthen Customer Lifecycle Plans. Principle 1: Develop, Document, and Strengthen Customer Lifecycle Plans. It ultimately comes down to whether or not they’ve developed, documented, and strengthened their customer lifecycle plans. In order to achieve greater long-term success with your clients, there are 6 steps I’d recommend related to developing, documenting, and strengthen these plans or playbooks: Step 1: Dedicate Time. MORE
Your company generates a lot of documents. A LOT of documents. Quite possibly millions of documents. On the other hand, well, more customers means more documents. Going down the generic path , companies use one or two templates to create documents for all of its customers. MORE
Your company generates a lot of documents. A LOT of documents. Quite possibly millions of documents. On the other hand, well, more customers means more documents. Going down the generic path , companies use one or two templates to create documents for all of its customers. MORE
The last thing your company needs, if it prints a ton of documents, are dynamic document production challenges. This is due largely because many document automation systems won’t allow you to do what your company requires. Document AutomationAll companies face challenges. MORE
Documents Thought LeadershipDetailed overview of the SuiteCX approach to Customer Journey Mapping. MORE
Documents Thought LeadershipOne of the most compelling reasons to conduct a journey mapping exercise is to get various employee representatives around the room, engaging with one another and finding ways to make positive organizational change. MORE
Customer Experience Customer Communications Document Automation RPAEffective customer communication involves more than screaming messages at your audience. MORE
Documents Thought LeadershipAs we move into a new business year, promising to be the most CX-?focused focused ever, we wanted to share some key predictions that we believe will come to pass. MORE
Documents Thought LeadershipWe are all trying to be more customer centric, but it isn’t easy. Here are some practical tips to help you be more productive in 2016. MORE
View Document. Documents Thought LeadershipCX professionals are hearing a lot about Customer Journey Mapping these days, but with each new wave of ideas, there comes confusion surrounding it. As expert practitioners of journey mapping for over 15 years, we aim to clear up some of the confusion with this brief. MORE
Documents Thought LeadershipAs marketers, we are all focused on improving our customer experience and generating more revenue. Everyone talks about how important it is to invest in web, mobile and social media analytics. Smart marketers don’t stop there, however. MORE
View Document. Documents Thought LeadershipSo, you want to be a consultant? Here are some tips and techniques to follow so you can become successful in the consulting field. MORE
Your company generates a lot of documents. A LOT of documents. Quite possibly millions of documents. On the other hand, well, more customers means more documents. Going down the generic path , companies use one or two templates to create documents for all of its customers. MORE
View Document. Documents Thought LeadershipWhat is networking? What is Karmic Networking? MORE
100 
Enterprises are sitting on mountains of unstructured data – 61% have more than 100 Tb and 12% have more than 5 Pb! Luckily there are mature technologies out there that can help. First, enterprise information architects should consider general purpose text analytics platforms. These are capable of handling most if not all text analytics use […]. MORE
Nintendo’s documentation, their expert call center reps, and their patience with us flipped this on its head. In the end, because their documentation was so thorough, I was able to respect their time and let them help other customers while we searched the house. MORE
View Document. Documents Thought LeadershipSuiteCX brings robust customer journey mapping and strategic scenario planning together for superior customer experience design and execution. By providing customizable journey mapping, customer experience assessments and data driven insights, we help you design, visualize and deliver the optimal customer experience that engages the customer while driving the highest business value. MORE
This is why automated document generation trends are important. Learning the latest in automated document generation trends means your business is trying its best to keep up with the ever-changing times. Trend #1: eDelivery Your customers want their documents, when they want them, how they want them. In this way, your customers can receive your invoices and other documents via text message, email, or even through social media. Best Practices Document Automation MORE
Document Related Topics 
360Connext
OCTOBER 5, 2016
The post Document THIS! Betrayed by Customer Experience Documentation appeared first on Customer Experience Consulting. Processes involving humans (that is, ALL of them) require lots and lots of reminders, revisions and revamping.
Transforming Customer Connections
FEBRUARY 26, 2019
Document automation is simply the act of automating documents. The question you should be asking right now is ‘How can using document automation save my company money?’ Take a moment to think about all the documents your company creates each day.
Transforming Customer Connections
MARCH 21, 2019
Document automation or document assembly? In fact, document automation and document assembly mean two completely different things. To put it simply, document assembly is one of several steps that make up document automation. Document Automation
Transforming Customer Connections
FEBRUARY 28, 2019
The last thing your company needs, if it prints a ton of documents, are dynamic document production challenges. This is due largely because many document automation systems won’t allow you to do what your company requires. Document AutomationAll companies face challenges.
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other trademarks mentioned in this document are the property of their respective owners. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.
Kayako
APRIL 21, 2016
By creating documented procedures for them, you can build this trust and achieve consistent results. If the agent had documented procedures to follow, this simply would not have happened. What are documented procedures? How do I store my documented procedures?
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Transforming Customer Connections
MARCH 7, 2019
This is why automated document generation trends are important. Learning the latest in automated document generation trends means your business is trying its best to keep up with the ever-changing times. Trend #1: eDelivery Your customers want their documents, when they want them, how they want them. In this way, your customers can receive your invoices and other documents via text message, email, or even through social media. Best Practices Document Automation
Ascribe
OCTOBER 4, 2018
The Ascribe APIs provide documentation both as static html pages and an interactive Swagger page. The static documentation is more convenient for looking over the API, but the Swagger documentation provides powerful features for interaction with the API.
Topdown
MARCH 22, 2016
I’ll be a presenter at Document Strategy Forum ‘16 in Chicago, Illinois, at 3:00 p.m. Chicago, Illinois, May 10-12. on Tuesday, May 10, 2016.
Topdown
APRIL 28, 2017
Document Strategy Forum ‘17 is a major trade show for the Customer Communications Management (CCM) industry. With its forward-looking focus and themes, DSF is, in our opinion, the best industry conference to get a sense of the current and future state of customer communications.
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All other trademarks mentioned in this document are the property of their respective owners. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
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Customers That Stick
NOVEMBER 6, 2014
Nintendo’s documentation, their expert call center reps, and their patience with us flipped this on its head. In the end, because their documentation was so thorough, I was able to respect their time and let them help other customers while we searched the house.
Topdown
JULY 7, 2016
DOCUMENT Strategy Media has included Topdown in their "2016 HOT Companies in Customer Experience (CX)" list, published in the Summer '16 issue of DOCUMENT STRATEGY magazine.
Forrester's Customer Insights
JANUARY 29, 2019
On January 28, 2019, Dropbox announced its intention to acquire HelloSign, a platform used to manage business transactions including eSignature and document-centric workflows.
ClientSuccess
APRIL 18, 2018
Develop, Document, and Strengthen Customer Lifecycle Plans. Principle 1: Develop, Document, and Strengthen Customer Lifecycle Plans. It ultimately comes down to whether or not they’ve developed, documented, and strengthened their customer lifecycle plans. In order to achieve greater long-term success with your clients, there are 6 steps I’d recommend related to developing, documenting, and strengthen these plans or playbooks: Step 1: Dedicate Time.
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other trademarks mentioned in this document are the property of their respective owners. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.
Brad Cleveland
MAY 20, 2016
Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers.
SuiteCX
JUNE 22, 2018
View Document. Documents Thought LeadershipWhat is networking? What is Karmic Networking?
SuiteCX
JUNE 22, 2018
View Document. Documents Thought LeadershipSo, you want to be a consultant? Here are some tips and techniques to follow so you can become successful in the consulting field.
Topdown
AUGUST 13, 2018
Customer Experience Customer Communications Document Automation RPAEffective customer communication involves more than screaming messages at your audience.
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in this document are the property of their respective owners. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. 24/7 Email CX Web Chat Mobile Video Text.
SuiteCX
AUGUST 5, 2016
Documents Thought LeadershipDetailed overview of the SuiteCX approach to Customer Journey Mapping.
SuiteCX
JUNE 22, 2018
View Document. Documents Thought LeadershipSuiteCX brings robust customer journey mapping and strategic scenario planning together for superior customer experience design and execution. By providing customizable journey mapping, customer experience assessments and data driven insights, we help you design, visualize and deliver the optimal customer experience that engages the customer while driving the highest business value.
SuiteCX
JUNE 22, 2018
View Document. Documents Thought LeadershipCX professionals are hearing a lot about Customer Journey Mapping these days, but with each new wave of ideas, there comes confusion surrounding it. As expert practitioners of journey mapping for over 15 years, we aim to clear up some of the confusion with this brief.
Transforming Customer Connections
MAY 1, 2018
Your company generates a lot of documents. A LOT of documents. Quite possibly millions of documents. On the other hand, well, more customers means more documents. Going down the generic path , companies use one or two templates to create documents for all of its customers.
Speaker: Melissa Pollock, Customer Success Officer, AmplifAI
SuiteCX
JANUARY 21, 2016
Documents Thought LeadershipWe are all trying to be more customer centric, but it isn’t easy. Here are some practical tips to help you be more productive in 2016.
Transforming Customer Connections
MAY 1, 2018
Your company generates a lot of documents. A LOT of documents. Quite possibly millions of documents. On the other hand, well, more customers means more documents. Going down the generic path , companies use one or two templates to create documents for all of its customers.
Transforming Customer Connections
MAY 1, 2018
Your company generates a lot of documents. A LOT of documents. Quite possibly millions of documents. On the other hand, well, more customers means more documents. Going down the generic path , companies use one or two templates to create documents for all of its customers.
SuiteCX
DECEMBER 22, 2015
Documents Thought LeadershipAs we move into a new business year, promising to be the most CX-?focused focused ever, we wanted to share some key predictions that we believe will come to pass.
SuiteCX
DECEMBER 20, 2015
Documents Thought LeadershipAs marketers, we are all focused on improving our customer experience and generating more revenue. Everyone talks about how important it is to invest in web, mobile and social media analytics. Smart marketers don’t stop there, however.
SuiteCX
FEBRUARY 15, 2016
Documents Thought LeadershipOne of the most compelling reasons to conduct a journey mapping exercise is to get various employee representatives around the room, engaging with one another and finding ways to make positive organizational change.
SuiteCX
NOVEMBER 3, 2015
Documents Thought LeadershipThe Customer Experience (CX) ?eld eld is growing, and companies are realizing that it makes clear business sense. For companies that practice CX, MarketsandMarkets.com predicts a compound annual growth rate (CAGR) of 17.3% from 2014 to 2019. But how do you ensure the investment you place in CX will be well spent?
SuiteCX
OCTOBER 22, 2015
Documents Thought LeadershipWhile research has proven that a focus on improving customer experience directly impacts the bottom line, achieving the organizational and cultural change required to become fully customer-centric is not an easy process. It is critical to get all key departments aligned on your customer experience strategy.
SuiteCX
SEPTEMBER 25, 2015
Documents Thought LeadershipDeveloping a comprehensive Customer Experience (CX) strategy is more di?cult cult than you might expect, and there is a lot of noise in the marketplace as to how to do it right. However, despite the massive amounts of talk, there are not a lot of intelligent recommendations for action. What are some of the barriers?
Forrester's Customer Insights
JUNE 14, 2018
Enterprises are sitting on mountains of unstructured data – 61% have more than 100 Tb and 12% have more than 5 Pb! Luckily there are mature technologies out there that can help. First, enterprise information architects should consider general purpose text analytics platforms. These are capable of handling most if not all text analytics use […].
Quadient
JANUARY 21, 2019
Editor's Note - This article was originally published in Document Strategy Media on January 8, 2019
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