AWS Machine Learning

APRIL 11, 2024

Organizations across industries want to categorize and extract insights from high volumes of documents of different formats. Manually processing these documents to classify and extract information remains expensive, error prone, and difficult to scale. Categorizing documents is an important first step in IDP systems.

Banking 135

Banking Training System Innovation 135

GetFeedback

MAY 13, 2020

The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.

How To 459

How To 459

InMoment XI

MARCH 28, 2022

But many compliance tools lack flexibility or are missing key technologies for parsing complex structures in legal, medical and financial documents. Categorization: Categorize customer reviews, support tickets, or any other type of text document into groups based on their contents. That’s where InMoment comes in.

Case Study 370

Case Study Financial Analysis Healthcare 370

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 132

Government Healthcare Knowledge Base Innovation 132

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 108

Knowledge Base Analysis Resources Tools 108

AWS Machine Learning

AUGUST 14, 2024

While using their data source, they want better visibility into the document processing lifecycle during data source sync jobs. They want to know the status of each document they attempted to crawl and index, as well as the ability to troubleshoot why certain documents were not returned with the expected answers.

Report 123

Report Data Groups Examples 123

AWS Machine Learning

MAY 1, 2024

We developed the Document Translation app, which uses Amazon Translate , to address these issues. The Document Translation app uses Amazon Translate for performing translations. Amazon Translate provides high-quality document translations for contextual, accurate, and fluent translations. 1 – Translating a document.

Case Study 135

Case Study Study Software Communication 135

BlueOcean

NOVEMBER 11, 2024

As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management, and technical documentation. On a daily basis, we coordinate logistics for engineering equipment for their top-tier enterprise clients.

Case Study 177

Case Study Study Contact Center ROI 177

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. This blog post focuses on the Amazon Transcribe LMA solution for the healthcare domain.

Healthcare 122

Healthcare Meeting Interaction Knowledge Base 122

AWS Machine Learning

NOVEMBER 7, 2024

Access to car manuals and technical documentation helps the agent provide additional context for curated guidance, enhancing the quality of customer interactions. The workflow includes the following steps: Documents (owner manuals) are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

Automotive 131

Automotive Data Knowledge Base Guidelines 131

AWS Machine Learning

MAY 1, 2024

This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. For documentation retrieval, Retrieval Augmented Generation (RAG) stands out as a key tool. Virginia) AWS Region. The following diagram illustrates the solution architecture.

Knowledge Base 132

Knowledge Base Chatbots Data Groups 132

AWS Machine Learning

JANUARY 7, 2025

The solution offers two TM retrieval modes for users to choose from: vector and document search. When using the Amazon OpenSearch Service adapter (document search), translation unit groupings are parsed and stored into an index dedicated to the uploaded file. For this post, we use a document store. Choose With Document Store.

Effort Score 114

Effort Score Policies Knowledge Base Metrics 114

AWS Machine Learning

JANUARY 13, 2025

This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution. The process involves the collection and analysis of extensive documentation, including self-evaluation reports (SERs), supporting evidence, and various media formats from the institutions being reviewed.

Report 113

Report Guidelines Comparison Analysis 113

AWS Machine Learning

MARCH 4, 2025

Amazon Bedrock Knowledge Bases has a metadata filtering capability that allows you to refine search results based on specific attributes of the documents, improving retrieval accuracy and the relevance of responses. Improving document retrieval results helps personalize the responses generated for each user.

Knowledge Base 96

Knowledge Base Travel Policies e-support 96

AWS Machine Learning

JANUARY 22, 2025

The following is an example FlowMultiTurnInputRequestEvent JSON object: { "nodeName": "Trip_planner", "nodeType": "AgentNode", "content": { "document": "Certainly! The following is an example FlowOutputEvent JSON object: { "nodeName": "FlowOutputNode", "content": { "document": "Great news! I've successfully booked your flight to Paris.

Travel 132

Travel Hotels e-support Examples 132

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. Generate a grounded response to the original question based on the retrieved documents.

Chatbots 127

Chatbots Healthcare System Connections 127

AWS Machine Learning

SEPTEMBER 3, 2024

collect() Next, you can visualize the size of each document to understand the volume of data you’re processing. Adjust the layout plt.tight_layout() # Show the plot plt.show() %matplot plt Every PDF document contains multiple pages to process, and this task can be run in parallel using Spark. latest USER root RUN dnf install python3.11

Policies 119

Policies Resources Data Analytics 119

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 110

Sales Customer Engagement Engagement Knowledge Base 110

eglobalis

JANUARY 20, 2025

Caterpillars streamlined procurement platform allows clients to track orders, request support, and access product documentation in one place. Digital transformation plays a pivotal role in enhancing simplicity. Similarly, AI-driven chatbots, such as Zendesks platform, enable quick resolution of common queries.

B2B 371

B2B Loyalty Loyalty Programs Innovation 371

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. Speaker role identification (clinician or patient).

Consulting 115

Consulting Healthcare Chatbots Trends 115

AWS Machine Learning

FEBRUARY 20, 2025

PAAS now includes PAAS AI, the first commercially available interactive generative-AI chats specifically developed for premium audit, which reduces research time and empower users to make informed decisions by answering questions and quickly retrieving and summarizing multiple PAAS documents like class guides, bulletins, rating cards, etc.

Knowledge Base 117

Knowledge Base Insurance Guidelines Innovation 117

InMoment XI

MARCH 23, 2022

As countless employee experience (EX) experts have been documenting for years now, many employees were feeling dissatisfied with their jobs or disconnected from their wider organization long before COVID-19 was even a term. The truth, however, is much more nuanced than that.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

Experience Investigators by 360Connext

JULY 6, 2021

A customer experience charter is a brief document outlining the agreements the CX governing team needs to align with their decisions. The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. The charter, however, is not a magical document.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

AWS Machine Learning

NOVEMBER 15, 2024

decode("utf-8")) response = response["embeddings"]["float"][0] elif is_txt(doc): # Doc is a text file, encode it as a document with open(doc, "r") as fIn: text = fIn.read() print("Encode img desc:", doc, " - Content:", text[0:100]+".") jpg") or doc.endswith(".png")) png")) and os.path.exists(doc) def is_txt(doc): return (doc.endswith(".txt"))

Ecommerce 110

Ecommerce Fashion System Comparison 110

InMoment XI

JANUARY 25, 2022

Click here to read our full-length point of view document on employee advocacy. In this way, ensuring your employees are happy creates a feedback loop that keeps your customers happy (and keeps them from seeking out your competitors). A Closer Look.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

InMoment XI

NOVEMBER 22, 2024

These actions could include creating a profile or uploading a document. Finally, its changelog tools allow companies to document changes and close the feedback loop with customers. Activation Rate The activation rate measures the percentage of new users completing a key action after realizing the value of your product.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Information repository – This repository holds essential documents and data that support customer service processes.

Knowledge Base 110

Knowledge Base Management Customer Satisfaction Policies 110

AWS Machine Learning

FEBRUARY 12, 2025

Your task is to understand a system that takes in a list of documents, and based on that, answers a question by providing citations for the documents that it referred the answer from. Our dataset includes Q&A pairs with reference documents regarding AWS services. The following table shows an example.

Data 78

Data Training Policies Innovation 78

AWS Machine Learning

FEBRUARY 21, 2025

Additionally, Amazon Q Business seamlessly integrates with multiple enterprise data stores , including FSx for Windows File Server, enabling you to index documents from file server systems and perform tasks such as summarization, Q&A, or data analysis of large numbers of files effortlessly.

Groups 89

Groups System Data How To 89

C3Centricity

APRIL 3, 2023

It’s crucial to make your research essay distinct from the typical research document. When writing a research essay, you use what you know and consider the best possible info to present to your reader. Normally you will use various resources to support your arguments.

Tips 59

Tips Study Resources 59

InMoment XI

NOVEMBER 26, 2024

For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website. Document these improvements so they can serve as benchmarks for future efforts and inspire a customer-centric culture within your organization.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

MARCH 30, 2022

Using NLP helps businesses identify key topics, categories, themes, intentions from every document in the data stream, and detailed sentiment analysis. Act: NLP enables narratives on topics, trends, and patterns to be developed, along with root cause issues and supporting data.

Data 368

Data Analytics Insurance Analysis 368

AWS Machine Learning

JANUARY 22, 2025

For example, the use of shortcut keys like Ctrl + S to save a document cant be detected from an image of the console. You will carefully watch through the video and document the various tasks, configurations, and processes that you see being performed by the IT Systems Administrator. You will be given two documents to compare.

Analysis 113

Analysis Video Management Financial 113

AWS Machine Learning

JANUARY 13, 2025

Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools. Team members can chat directly or upload documents and receive summarization, analysis, or answers to a calculation. This is a well-known use case asked about by several MuleSoft teams.

Innovation 107

Innovation Knowledge Base Policies Guidelines 107