Lithium

MARCH 5, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Khoros Academy | Early Access Launch: You asked, and we listened. Hello Atlas members!

Social Media 52

Social Media Self Service Roadmap Insurance 52

Comm100

DECEMBER 8, 2017

Another Thanksgiving has come and gone, but that doesn’t mean you’ve missed your chance to be thankful. In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Why Thanking Your Customer Pays Off. Why Thanking Your Customer Pays Off.

Social Media 130

Social Media How To Return on Investment Customers 130

GetFeedback

AUGUST 29, 2018

If you use Net Promoter Score (NPS) to keep tabs on customer happiness, then you know how painful a low score can feel. While NPS is a valuable customer experience metric , it also opens you up to a lot of criticism from detractors, or customers who give you a score of 6 or below. Step 1: Acknowledge their feedback.

Net Promoter Score 223

Net Promoter Score NPS Feedback Survey 223

Lithium

AUGUST 1, 2023

Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Here’s the Atlas content you do not want to miss! Sign up today !

Knowledge Base 52

Knowledge Base Report Video Brands 52

GetFeedback

AUGUST 31, 2018

And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. To get the most out of your survey program, you need to think about improving engagement every step of the way. The results?

Survey 170

Survey Self Service Effort Score Knowledge Base 170

SurveySparrow

JANUARY 19, 2023

An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. The impact of a simple ‘thank you for contacting us’ page. We want to deliver something more useful, and 10 ways to say ‘thanks’ at the end of a form is how we’ll do that.

ROI 52

ROI eBook Feedback Survey 52

SurveySparrow

JANUARY 19, 2023

An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. The impact of a simple ‘thank you for contacting us’ page. We want to deliver something more useful, and 10 ways to say ‘thanks’ at the end of a form is how we’ll do that.

ROI 52

ROI eBook Feedback Survey 52

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? Step 7: Inform customers about the changes you’re making based on their feedback. Let’s find out!

Automotive 52

Automotive NPS Feedback Case Study 52

Michelli Experience

SEPTEMBER 19, 2017

I’m not sure if you are still reading given recent findings on just how short attention spans have become but here goes… I knew things had gotten bad back in 2015 when I read an article in The Telegraph titled Humans have shorter attention span than goldfish, thanks to smartphones. Smartphones Fault? That was 2015!

Sports 113

Sports Consulting Advertising Report 113

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. We’ve all heard it before: word-of-mouth can make or break a business.

Retail 110

Retail Brands Consumers Case Study 110

SmartMessage Blog

MAY 16, 2023

First of all, let us assure you that this article was not created with artificial intelligence We closed 2022 with a brand-new phenomenon. We asked ChatGPT: “Will you take our jobs?” Another way ChatGPT can be used in marketing is to generate content, such as product descriptions, blog posts, and social media posts.

Marketing 52

Marketing Chatbots e-support Social Media 52

BirdEye

FEBRUARY 29, 2024

In a field where selecting a trustworthy guide can make or break a deal, and the power of reviews becomes undeniable. To help you get the best out of your investment, in this blog, we’ve discussed the ten best real estate agent review samples that’ll help you filter trustworthy real estate agents.

Examples 58

Examples Trends Financial Communication 58

SurveySparrow

APRIL 30, 2024

Like the magic mirror in ‘Snow White’, they also have immense power, because they are the factor that will help a customer decide whether to choose you or your competitor. This guide will walk you through a 7-step process to monitor online reviews in 2024. This will help you set a realistic goal for your own plan.

Management 52

Management How To Tips Guidelines 52

SurveySensum

SEPTEMBER 6, 2023

In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? It helps you launch NPS surveys , making it easier to pinpoint customers who genuinely endorse your product and are potential brand ambassadors. But who can be your brand advocates?

NPS 52

NPS Brands Social Media Net Promoter Score 52

Beyond Philosophy

JANUARY 4, 2024

My podcast partner and I came up with six we learned this past year, and I wanted to share them with you as well. So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

SmartMessage Blog

JANUARY 12, 2023

First of all, let us assure you that this article was not created with artificial intelligence 😊 We closed 2022 with a brand-new phenomenon. We asked ChatGPT: “Will you take our jobs?” This time, unlike a person or concept that quickly became famous, the scene belonged to OpenAI ‘s intelligent chatbot ChatGPT.

Marketing 52

Marketing Chatbots e-support Social Media 52

Daniel Group

OCTOBER 26, 2019

A recent unexpected experience in customer service made me think about the power of a “thank you.” In each case, they all said “thank you” for our business and they did so in a way that seemed sincere. In many situations, I find that people reflexively say thank you at the end of a transaction.

Customer Service 40

Customer Service Customer Experience Sales Customers 40

Hallmark Business Connections

MAY 3, 2021

Let Hallmark help you say, “thank you” to your essential staff. Thankfully, these solutions can be quick and cost-effective enough to make sure you can use a little to do a lot. It’s time to heal the healers by doing what always works in times of hardship: showing thanks. Hospitals can never say “thank you” enough.

Hospitality 52

Hospitality Healthcare How To Social Media 52

Hallmark Business Connections

MAY 3, 2021

Let Hallmark make it fast and easy for you to say “Thank You” this Nurses Week and Hospital Week with FREE 1-Day Shipping on all orders until May 7th. Thankfully, these solutions can be quick and cost-effective enough to make sure you can use a little to do a lot. Hospitals can never say “thank you” enough.

System 53

System Hospitality Healthcare Social Media 53

AWS Machine Learning

JULY 25, 2023

These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

Connections 79

Connections Resources Financial Groups 79

GetFeedback

APRIL 17, 2019

In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. Followed by how you turn it around can make them reach out to your customer service instead. But does this work well? And they don’t always. Reason #1: The terror of calling customer service .

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Optimove

JANUARY 2, 2024

You can do so by , capitalizing on their Fear of Missing Out (FOMO), weaving in an element of intrigue, and prompting them with a compelling Call to Action (CTA). You can do so by , capitalizing on their Fear of Missing Out (FOMO), weaving in an element of intrigue, and prompting them with a compelling Call to Action (CTA).

Engagement 59

Engagement Loyalty Programs How To Loyalty 59

Lithium

DECEMBER 7, 2021

It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. It’s been a wild year in the world of digital customer engagement, I hope you continue to share your journey with us here on Atlas. Hello to all of our Atlas members!

Video 52

Video Resources Analytics Chatbots 52

Lithium

JANUARY 29, 2020

This is a note from Khoros CEO, Jack Blaha, to celebrate Community Manager Appreciation Day on Monday, January 27. This professional holiday takes place the fourth Monday in January as a way to recognize and thank the efforts of Community Managers around the world using social media and other tools to improve customer experiences. ————————.

Management 52

Management Social Media Connections Innovation 52

Lithium

JANUARY 27, 2020

This is a note from Khoros CEO, Jack Blaha, to celebrate Community Manager Appreciation Day on Monday, January 27. This professional holiday takes place the fourth Monday in January as a way to recognize and thank the efforts of Community Managers around the world using social media and other tools to improve customer experiences. ————————.

Management 52

Management Social Media Connections Innovation 52

BirdEye

OCTOBER 12, 2023

This blog has the 7 strategies for managing negative customer reviews. We’ll even show you how to turn negative customer reviews into positive branding. In truth, consumers are more understanding than you may think. And you should make every effort to get to the bottom of why customers are unhappy.

Feedback 58

Feedback Consumers Customers User Experience 58

Customers Rock!

MAY 5, 2011

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons.

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. It is based on a psychological concept called reciprocity, and it might be what you need to get (or keep) your foot in the door. For example, someone holds the door for you when you walk into the store, so you let them take the spot in front of you in line.

Sales 137

Sales Call Center Loyalty eBook 137

Michelli Experience

SEPTEMBER 9, 2016

We create a resiliency fund, if you will, to ward off a flood of work demands. ”) power. Customers have unprecedented levels of choice and when they take the time to call, click, or walk into our business, we should take note of their choice and reflect our appreciation. Thank you!”. It was valued.

Social Media 100

Social Media Leadership Employee Engagement Financial 100

Daniel Group

NOVEMBER 12, 2019

The first step is to… Thank them! November reminds us to be thankful. In our recent blog, 5 Reasons to Make Thanksgiving a Habit , Doug Fowler, our COO, outlines the personal benefits of being grateful every day. If you like Success Strategies, please pass it along. Happy Thanksgiving and Thanks! Lynn Daniel.

Strategy 40

Strategy B2B B2C eBook 40

Help.com

NOVEMBER 7, 2014

At Help.com, we believe in the transformative power of great customer service. Kristine even followed up with an email thanking us for coming and reiterating that she hoped we had fun. We had a blast Kristine and Kyle, thank you for providing such genuine and warm customer service. I totally remember you both.”

Customer Service 100

Customer Service Exceptional Customer Service Customers Company 100

Brandwatch CX

OCTOBER 3, 2022

Thankfully there are a few free tools that can help you identify suitable influencers and figure out which individuals will help deliver your message to the right audience. It’s worth noting that the majority of these tools work on a freemium model, however the free features are still robust enough to cover the basics of influencer research.

Tools 83

Tools Marketing Social Media Analytics 83

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. To see tangible results, you have to be more creative. It is effective communication.

Sales 114

Sales Automotive Tips Advertising 114

BirdEye

MARCH 10, 2022

Website chat is a chat feature on your website that allows visitors to ask you questions in real-time. Website chat is a chat feature on your website that allows visitors to ask you questions in real-time. You need to strike while the iron is hot. The right answer is, as soon as possible. What is website chat?

Chatbots 95

Chatbots Software Examples Tools 95

ShepHyken

SEPTEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Anne Bachrach, reminds us of the importance of running a client-centered business and how this will set you up for success. Yes, it is true that you should have a personal interest and passion for your business, but your interest is not what drives sales.

Comparison 0

Comparison Marketing Feedback Sales 0

ShepHyken

APRIL 28, 2023

Those standards are embedded into every interaction you have with customers, from how you greet them to how you handle complaints. Those standards are embedded into every interaction you have with customers, from how you greet them to how you handle complaints. Want to stand out from the competition?

Meeting 64

Meeting Customer Service Self Service Customer Service Representative 64

SurveyGizmo

DECEMBER 18, 2019

A Guest Blog by Ashley Halsey. By responding, you show your customers that your company really cares about their feedback about your products and services, and what you can do better. You can do this in many ways, but it is important to use one centralized mechanism to keep all the responses in one database.

Feedback 82

Feedback Net Promoter Score Social Media Customers 82