Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . It is a core value of our business; we know that when you succeed, we succeed. .

Contact Center 52

Contact Center Call Center Trends Healthcare 52

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. You’re welcome to pick and choose from the questions below, tailoring to your unique business needs.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. How Can Social Media Chatbots Help You Grow Your Business and Generate Leads? You can find her on LinkedIn.

Social Media 132

Social Media Chatbots ROI Brands 132

Fox Metrics

AUGUST 14, 2020

Big data has become a valuable part of the business. Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 FoxMetrics Blog 5. MeasuringU 7.

Analytics 93

Analytics Data Social Media Analysis 93

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. Here are some of the top-rated posts: Three Quarterly Business Review examples. Role of Customer Success Manager in a SaaS Company. Top reads: Managing Customer Success to Reduce Churn.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

CX Accelerator

NOVEMBER 7, 2023

I had a business (not my job) break their promise to me. Randy Nanjad , reminding us to take an outside-in approach says: 19) interpret “Ease of doing business” as how-easy it-is-for-us-to-do business, rather than focusing on “how easy is it to do business with us?” Back To Blog Home 28) can’t be empathetic.

Customer Centricity 316

Customer Centricity Company Airlines Net Promoter Score 316

NobelBiz

MARCH 24, 2022

ACD is the primary characteristic that separates a telephone system from a switchboard, which lacks this functionality and call center software, which requires a dynamic and efficient automated call distribution system to manage a large volume of calls with limited resources. Lower investment required to recoup lost consumers.

Contact Center 52

Contact Center Call Center Poor Customer Service System 52

BirdEye

NOVEMBER 14, 2022

You might be wondering if you need a Yahoo Business Listing in 2022. Having a Yahoo Business Listing can provide your business with a number of benefits, including increased visibility and improved search engine optimization. Yahoo Business Listing. A Yahoo free Business Listing is a marketing tool.

Tools 98

Tools Metrics Management Marketing 98

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

BirdEye

OCTOBER 1, 2022

If you own a business in the restaurant industry, you already know how important review sites are. That’s why it’s important to make sure your business is listed on as many review sites as possible. In this blog, we’ll talk about restaurant review sites and explain why they can help restaurants bring in more customers.

Customers 98

Customers Industry Management System 98

ShepHyken

FEBRUARY 9, 2018

The people over at Deputy compiled a list of customer service training tips and ideas that will help your company build brand advocacy: Communication is key. It is vital that your business has the right infrastructure such as communication and scheduling software that will help your employees be productive.

Customer Service Training 151

Customer Service Training Training Brands Customer Service 151

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Bookmark this list and get through it bit by bit. Before you know it, you’ll have sped through this list!

Resources 80

Resources Management Conference Groups 80

ShepHyken

APRIL 5, 2019

In the age of customer experience, chatbots could be a powerful new way for businesses to differentiate themselves and capture the attention of their target market. Additionally, in a world where customers no longer want to wait for support, chatbots provide the option to engage with businesses 24/7.

Chatbots 114

Chatbots Customer Experience Contact Center Ecommerce 114

ShepHyken

JANUARY 25, 2019

Those might include transferring the call to a manager or to security. If your company has been in business for more than a month, you know there is a pattern to the incoming calls. Thus, you should have a list of the persons or places to which you can refer the customer. In a worst-case scenario, to the police.

Customer Satisfaction 115

Customer Satisfaction Leadership Customer Service Representative Training 115

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

MAY 2, 2023

That means there’s a good chance customers are using Apple Maps to find local businesses. That’s why it’s important to make sure your business is listed properly on this app. Doing so can help potential customers find you more quickly and easily, increasing the chances of them doing business with you.

How To 97

How To Social Media Connections Customer Experience Management 97

ShepHyken

MAY 31, 2019

Make a list of all the touchpoints that your customers may have with your brand. Abdul Babar is the Chief Marketing Officer of Reputation Desk, an all in one Reputation Management Platform founded by business owners to help other businesses look their best online and in their local areas.

Customer Experience 116

Customer Experience Touchpoint User Experience Feedback 116

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Restaurant reputation management refers to the processes you use to track, respond to, and address customer feedback.

Tips 109

Tips Management Social Media Feedback 109

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Company 94

Company CRM e-support Resources 94

BirdEye

SEPTEMBER 29, 2022

If you’re like most business owners, you’re always looking for new ways to bring in more customers. Now, the Yellow Pages is a valuable online resource for businesses of all sizes. With millions of visitors each month, it’s a great place to list your business and start generating more quality leads.

Customers 94

Customers Touchpoint Brands Resources 94

ShepHyken

OCTOBER 11, 2019

Years ago, while writing my book The Starbucks Experience – 5 Principles for Turning Ordinary into Extraordinary , former Starbucks CEO Howard Schultz shared that “we aren’t in the coffee business serving people, but in the people business serving coffee.” As a reader of Shep’s blog, I’ll assume you know you’re in the people business.

Technology 95

Technology Customer Experience Hospitality Hotels 95

BirdEye

JUNE 13, 2023

A Google Business listing offers an easy way for prospects and existing customers to find your business and leave reviews. Studies reveal 86% of customers turn to Google Maps to locate a local business. But there are going to be scenarios when it’s necessary to delete a Google Business Account.

How To 97

How To Case Study Guidelines Study 97

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

BirdEye

NOVEMBER 15, 2023

We’ve all heard it before: word-of-mouth can make or break a business. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. Here are 12 top platforms every retail business should consider. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

BirdEye

JUNE 30, 2023

Google Shopping List makes it super easy to jot down a quick list of items you want to buy before heading out of the house. And the genius part is you don’t have to lift a finger to make your grocery list. Let’s explore how to leverage Google Shopping List to streamline your shopping experience.

Management 98

Management Customer Experience Management Connections Customer Experience 98

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Tips Sales Advertising 59

ShepHyken

JULY 12, 2019

Across industries, the collection, analysis, and refinement of data is the battleground businesses are competing in to differentiate themselves to customers. In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management.

Customer Experience 106

Customer Experience How To Roadmap Analysis 106

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs.

Strategy 110

Strategy Management Brands Video 110

BirdEye

OCTOBER 25, 2023

Visibility is the cornerstone of business growth and success. Online listings play a crucial role in every business’s digital strategy. However, there is so much a business needs to know, monitor, and leverage to make the most of listings. After listings, reviews determine a business’s online success.

Tools 105

Tools Strategy Marketing Trends 105

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Rethinking the Quarterly Business Review (QBR). A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. 11 th Fastest Growing of G2 Products.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

Helen Dewdney

JULY 26, 2017

Although this blog is about consumer rights and how not to get fobbed off, I thought it might be useful to share some good money blogs with you. There are of course thousands of blogs out there run by people keen to share their ideas and sometimes you may stumble across them and some that are equally as good that you don’t.

Tips 0

Tips Financial Travel Banking 0

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

Brandwatch CX

NOVEMBER 8, 2023

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. If you are a social media rookie, this list of the top free social media monitoring tools might come in handy.

Social Media 98

Social Media Tools Analysis Metrics 98