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GetFeedback
APRIL 18, 2019
After all, your customers can comment on your products, brand image and marketing efforts better than any internal staff member. Greater brand authority. For example, your landing page, navigation bar as well as product pages and blog posts should come off as friendly and inviting. About the guest author .
GetFeedback
MAY 5, 2019
Their customer experience staff, also known as the gTeam , efficiently collect the after-sales feedback everywhere online (social media inboxes, posts, tweets, comments, reviews, emails, live chat for sales, and so on). Editor’s note: This article reflects the opinions of our guest author. . About the guest author.
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Storyminers
JULY 6, 2020
As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. She recently wrote the book on customer understanding ! Bill Quiseng. Bob Thompson.
GetFeedback
MAY 2, 2019
Is your staff prepared to answer any query a customer might come up with? Editor’s Note: This article reflects the opinions of our guest author. . About the guest author. Michelle Brooks is a freelance writer, an e-learning consultant, and experienced content distributor. Are you easy to contact?
Storyminers
JULY 6, 2020
As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. She recently wrote the book on customer understanding ! Bill Quiseng. Bob Thompson.
SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
ShepHyken
NOVEMBER 16, 2020
CustomerThink) This blog sheds light on the 20 essential customer service skills and how you can improve them. My Comment: As we head out of 2020, this author shares a list of 20 skills that people in customer-facing roles should show proficiency. While the author refers to these as “skills,” some are actually traits.
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