Kustomer

DECEMBER 2, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Dan Gingiss to learn more about how Marketing and CX are connected. What made it that way for you? For Dan, this is where Marketing and CX go hand in hand to win the customer’s loyalty.

Marketing 98

Marketing Social Media Customer Experience Brands 98

BirdEye

APRIL 25, 2023

A solid social media plan helps you break down the bigger picture and focus on the smaller steps that can aid in reaching your goals. This article will help you create a successful social media marketing plan to grow your brand’s presence. Do you want to streamline your social media marketing?

Social Media 93

Social Media How To Infographics Video 93

Lithium

JUNE 22, 2022

The days of ad views equaling positive customer engagement are over. When we apply this term to the marketing world, an idea blossoms that marketers must invent new ways to constantly evolve and remain culturally relevant enough for customers to engage with what they have to say. Guerrilla Marketing via TikTok can change that.

Entertainment 98

Entertainment Video Social Media Advertising 98

BirdEye

JANUARY 13, 2023

It’s why you want to see plenty of likes, comments, and shares on your content. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them.

Social Media 52

Social Media Engagement Company Video 52

ProProfs Chat

SEPTEMBER 17, 2021

When your employees are happy, their efforts result in better customer experiences, leading to better organizational growth. Shep Hyken rightly says that: If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers. What is Employee Experience?

Employee Experience 52

Employee Experience Gamification e-support Survey 52

ProProfs Chat

JULY 30, 2021

The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? How familiar are they with your products or services? Image Source: Brand Master Academy.

Brands 111

Brands Net Promoter Score Social Media e-support 111

SurveySparrow

SEPTEMBER 28, 2021

Why keep you waiting, then? It’s always best to keep cold emails short, as nobody likes to read a novel sent in an email! So, keep reading and sipping on that coffee. Importance of Cold Emailing And Why Need Customized Templates For Customers? Your customers are the same. 320 billion! .

Video 97

Video Advertising Brands Sales 97

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. This strategy transforms satisfied customers into brand champions who actively refer new business. This strategy transforms satisfied customers into brand champions who actively refer new business. Let’s dive in.

Software 64

Software Marketing Multi-Channel e-support 64

Optimove

DECEMBER 15, 2022

But although Christmas is so close and the holiday season is in full swing, it’s never too late for some last-minute tips to make sure you’re on top of your Christmas marketing game. It pays to keep campaign momentum going until Santa’s preparing to wind down by the fireplace with his mince pie and sherry. Bottom line?

Tips 52

Tips Retail Marketing Social Media 52

Helen Dewdney

MAY 7, 2021

UK money bloggers provide some tips for booking and taking holidays in the UK this year to ensure your hard-earned break can go as smoothly as possible. UK money bloggers provide some tips for booking and taking holidays in the UK this year to ensure your hard-earned break can go as smoothly as possible. Consumer rights.

Travel 84

Travel Hotels Tips Consumers 84

Gainsight

JANUARY 8, 2019

Photo source: SaaStr Blog. if you’re looking to scale and grow your business, SaaStr is the place for you. IBM Think | February 12-15, San Francisco, CA. If your business runs on a subscription model, you need to be at TSW. Keeping happy customers coming back is nothing new, but the way we do that is advancing rapidly.

Conference 45

Conference B2B Entertainment B2C 45

Magellan Solutions

AUGUST 17, 2020

With all the advertisements people see on the internet every day, customers can easily jump from your brand to another if you don’t have strong customer retention strategies. . To make your business thrive, you need to take care of one of the most important assets — your customers.

Customer Retention 52

Customer Retention Strategy Loyalty Exceptional Customer Service 52

Lithium

AUGUST 9, 2022

Check out this audio version of our blog, also found on your favorite podcast platform! The days of ad views equaling positive customer engagement are over. Touted in mainstream media and every conceivable digital marketing blog, TikTok is the popular new kid on the block in the video-sharing ecosystem.

Entertainment 52

Entertainment Video Social Media Advertising 52

Retently

OCTOBER 19, 2018

How do you approach customer happiness in your company? But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. It is effective communication.

Sales 115

Sales Automotive Tips Advertising 115

Optimove

SEPTEMBER 6, 2022

Web push notifications are a highly effective way to reach and connect with your audience – but they’re also a super-fast way to lose even loyal customers if you’re not using the insights and best practice methods proven to optimize your chances of success. Optimize your opt-in messaging.

Strategy 52

Strategy How To Engagement Sports 52

Amity

AUGUST 2, 2017

As the field of customer success grows and develops, more and more management jobs and executive roles are opening up. It is absolutely critical that customer success managers who want to move into these positions start developing strong management skills. There are countless articles and blogs on the KPIs for success teams.

Customer Success 65

Customer Success Financial Analytics Customers 65

Helen Dewdney

NOVEMBER 24, 2020

At a time when retailers would usually be welcoming a flood of customers looking for that perfect gift, the doors are shut and consumers are left wondering where to go for their seasonal shopping. But where does this leave the independent shops, many of which rely on Christmas shopping to keep their businesses going? Gift your time.

Fashion 91

Fashion How To Tips Consumers 91

Amity

AUGUST 2, 2017

As the field of customer success grows and develops, more and more management jobs and executive roles are opening up. It is absolutely critical that customer success managers who want to move into these positions start developing strong management skills. There are countless articles and blogs on the KPIs for success teams.

Customer Success 59

Customer Success Financial Analytics Customers 59

ClearAction

OCTOBER 2, 2017

Customer Experience Professionals’ Essential Toolkit optimizecx. Customer experience tools are just as important to success as a carpenter’s tools are. Likewise, customer experience professionals need to master basic customer experience tools to get the job done. Then say it. Then say it.

Customer Experience Professionals 78

Customer Experience Professionals Customer Experience Customer Journeys Analysis 78

ProProfs Chat

DECEMBER 24, 2019

What should I do to improve customers’ experience on my website?”. How can I get the most out of my live chat for customer support?”. And, how are live chat best practices for customer support a positive activity if your website visitors give your live chat support such a low rating? Let’s check them out below!

Sales 80

Sales Knowledge Base CRM Customers 80

Kustomer

MARCH 10, 2020

In this episode of Customer Service Secrets , Gabe Larsen is joined by Dan Gingiss to discuss the intersection of marketing and the customer experience. Dan has worked for Fortune 300 companies, including McDonald’s, Discover, and Humana, in marketing and customer service roles. Listen to the full podcast below.

Customer Experience 52

Customer Experience Marketing Social Media Customers 52

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Social Media 45

Social Media Conference NPS Customer Success 45

SurveySparrow

DECEMBER 18, 2018

If you are also looking to express that you value your employees, then you have to share important information on a regular basis and allow them the liberty to ask questions. A company that exclusively focusses on the welfare of its employees will always see an improvement in productivity and it manages to keep the employees happy as well.

Culture 71

Culture Innovation Policies Feedback 71

SurveySparrow

JULY 28, 2020

If your product is one of the top products for the day on PH, the returns are unimaginable. Your subscriber base will hit the roof. You will have umpteen number of paying customers. There will be a huge spike in the number of followers in your social media handles. What’s your story? What is Product Hunt?

Social Media 52

Social Media How To Video Feedback 52

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Grade.us

FEBRUARY 4, 2020

You need a digital presence and a local SEO blueprint to drive new customers to your business. Google is doing its dead level best to keep users on their page, not yours. Doing local SEO right can triple or quadruple your ROI. You can, just keep in mind that DIY local SEO is a little like DIY divorce.

How To 23

How To Hotels Healthcare Automotive 23

Grade.us

JULY 15, 2019

For example, what's different in your approach to a travel site vs. a real estate or health site? A big part of that is also speed and keeping the pages as small - as overall low weight as possible, so that Google crawls more listings quicker. He's also edited three books on SEO and has written numerous articles.

Consulting 23

Consulting Industry How To Ecommerce 23

Grade.us

JANUARY 12, 2021

As you’ll soon see, Yelp can be one of your business’ most powerful allies. With a careful approach, Yelp can produce incredible results for your business generating more traffic, leads and sales. Why is Yelp important to your business. These are four and five-star reviews from happy or satisfied customers.

Advertising 35

Advertising How To Social Media Connections 35

SmartKarrot

APRIL 12, 2022

In this blog, we will discuss the new C-suite titles. Whatever your business may be, you need to emphasize the product and take extreme care during each phase of product development. The ‘C’ in the C-suite refers to the Chief. The officers in the C-suite are the leading executives and the key decision-makers of the business.

Chief Customer Officer 10

Chief Customer Officer User Experience Customer Success Resources 10

Grade.us

DECEMBER 31, 2018

One of the ways he's done this is by cracking the code on the best way to choose and work with influencers. How did you get started in digital marketing and decide on these two strategies to build your business? I think it was 12 years. And I'd say, " Let me show you my first blog post. ". I show clients.

Brands 44

Brands Marketing Course eBook 44

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21